Electron goes to Safe Mode

Troubleshooting
1

Hi there,

I am testing my Electron device. And I notice there are no event logs from particle logs page. Only several logs named “spark/status/safe-mode”. The following is the log in details:

{"data":"{\"f\":[],\"v\":{},\"p\":10,\"imei\":\"353162071108048\",\"iccid\":\"8934076500002732576\",\"m\":[{\"s\":16384,\"l\":\"m\",\"vc\":30,\"vv\":30,\"f\":\"b\",\"n\":\"0\",\"v\":6,\"d\":[]},{\"s\":131072,\"l\":\"m\",\"vc\":30,\"vv\":30,\"f\":\"s\",\"n\":\"1\",\"v\":10,\"d\":[]},{\"s\":131072,\"l\":\"m\",\"vc\":30,\"vv\":30,\"f\":\"s\",\"n\":\"2\",\"v\":10,\"d\":[{\"f\":\"s\",\"n\":\"1\",\"v\":10,\"_\":\"\"}]},{\"s\":131072,\"l\":\"m\",\"vc\":30,\"vv\":26,\"u\":\"C47503CD7625DA81086BCD64A37D25C7D9B42864D103D29A72F1CE4091A1C66D\",\"f\":\"u\",\"n\":\"1\",\"v\":4,\"d\":[{\"f\":\"s\",\"n\":\"2\",\"v\":15,\"_\":\"\"}]},{\"s\":131072,\"l\":\"f\",\"vc\":30,\"vv\":0,\"d\":[]}]}","ttl":"60","published_at":"2017-01-30T14:59:03.878Z","coreid":"180042000b51343334363138","name":"spark/status/safe-mode"}

But the same firmware works greatly in another Electron device. So what is wrong with this Electron?

Any information will be appreciated. Thanks.

2

I guess the Electron that’s in Safe Mode has not been updated to the same system version as the working one.

Try particle update with the most recent CLI (currently 1.19.2)

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