Cyan Merry Go Round

Troubleshooting
#1

I have a particle electron using a particle sim running 0.7.0 firmware. I have flashed tinker.ino to the board and I cannot connect, just rapid cyan. I searched the forum and found the suggestion to reset the keys. When I run particle device doctor in the CLI I get a message that this device is not claimed to my account. When I try to claim it to my account in CLI I get a message that my access token may have expired. If I look at my console I can see the device and the last handshake. I can also see it in the web IDE listed as one of my devices. Any advice?
Thanks in advance

#2

You can only reset keys if the device is claimed to your account. And you can only claim a device if it’s online a breathing cyan, which you can’t get to if you have bad keys. In this case, you need a create a support ticket. Be sure to include your device ID.

#3

Thanks for your reply

#4

Regardless of what’s happening with the electron, it seems as though you need to log in again. Could you try ‘Particle login’?

#5

Thanks Moors,

I did as you suggested and logged in. Too late for the board in question though. While playing around with it trying to get it to connect, I (in the words of Rick from Particle-“released the magic smoke”). I did notice however now that I am logged in and using a different board that when I try running device doctor, it is always trying to reset the server and device keys and I must skip this step to continue on or it fails. The failure is due to the ‘openssl’ command not being recognized. So, for the time being, I am on a new merry go round!
Thanks for your interest

#6

@jackpot, if you are working on the Windows installation of the CLI, you will need to add openSSL to your PATH so the exe can be found. This is a known issue.

#7

Noted. Thank you

#8

@peekay123 I have googled “add openSSL to your PATH” and found many, many different and conflicting directions on how to accomplish this. Can you please provide a link that has step by step instructions on how to accomplish this?
Thanks

#9

You can also just do this:

cd c:\OpenSSL-Win32\bin
particle keys doctor YOUR_DEVICE_ID

Or, to eliminate the need to cd before doing any keys or doctor command, this is how you add something to your path:

You want to add c:\OpenSSL-Win32\bin using that technique.

2 Likes
#10

Thanks for your reply. So, I dont need to download anything? I have a 64 bit machine.

#11

Assuming you’ve already installed the Particle CLI, you don’t need to install anything else.

64-bit of which version of Windows?

Windows 7 64-bit will be a problem, as the DFU device driver (for blinking yellow mode) generally does not work. 64-bit Windows 8 and Windows 10 are fine, as are all 32-bit versions of Windows.

#12

windows 10

#13

Using this method worked. Thank you very much