I have an electron device that was previously used with a particle sim.
I since picked up a hologram sim, it’s active according to the hologram dash
I flashed the electron with a firmware with the hologram APN, as per these steps.
The device boots and connects to the internet but is stuck at rapid flashing cyan.
How can I get it to work, I believe I have done all that is necessary.
Thanks,
Lou
dkryder
2
have you read this thread?,
I have now.
My device never flashes anything other than cyan, no reds or yellows.
My USB cable is good, I have flashed hundreds of firmware images with it, several in last day to try and get it working.
Weirdly the serial inspect doesn’t work though, I get timeout. I also can’t do particle identify.
Which Electron (G350, U260, or U270)?
And what Device OS version do you have on your Electron?
I tested an Elecron U260 (3G Americas) running Device OS 1.0.0 in the United States with a Hologram SIM and it worked fine.
The best way to troubleshoot this is:
- Upgrade to Device OS 1.0.0
- Make sure you use both USB and the LiPo battery
- Run the Electron Cloud Debug Utility:
- Use a bidirectional terminal program like PuTTY or CoolTerm on Windows or screen on Mac or Linux.
- Use the ‘a’ option to set the APN to “hologram”.
- Run the ‘t’ option to run the test. Capturing the log output is helpful as well.
- Make sure you completely power down the device including removing USB and battery power for 10+ seconds when changing the APN.
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