So I’m currently using a Boron LTE that had been used before on an account that belongs to the lab I am working with. I unclaimed a device with a matching Serial ID on the Particle app using said account. However, the Boron is still “breathing cyan” as if it is connected to something. I cannot reclaim/setup the device again through the setup process because of this. I tried to put the Boron into listening mode by holding the MODE button down for three seconds but there’s no change. At this point, I am considering factory resetting the device. What do I need to know about factory resetting? If I want the device to be just as it was fresh out of the box, do I just factory reset it, or is there something else to consider?
I’m not currently in a position to share a video. However, I just simply put a jumper from MD to GND in a breadboard and no left it there for the amount of time specified. Also, when I try to type the the command above into the CLI, it says there;s no device found. Is there a way to select a specific device in the workbench
EDIT: I was able to resolve the issue by first forcing the device into “breathing magenta” aka Safe Mode. After that the button worked.