Boron 4G stuck on green blinking

dinesh-smartpool · February 23, 2022, 4:25am

Hi,

Couple of my Boron modules are stuck on Green blinking mode.
These Boron modules were last used during 2020 and we did not use them since then.

When I powered these 2 modules, I am getting the Green blinking.
I checked my account and both the SIM cards are ACTIVE.

This is the debug trace I captured from CLI for one device.
Can anyone help me to figure this out, what's going on.

Thanks,
Dinesh.

Opening serial monitor for com port: "COM4"
Serial monitor opened successfully:

0000015462 [app] INFO: Starting Tests!
0000015462 [app] INFO: Platform: Boron
0000015462 [app] INFO: Binary compiled for: 2.1.0
0000015463 [app] INFO: Cloud Debug Release 2.1.4
0000015463 [app] INFO: System version: 2.3.0
0000015464 [app] INFO: Device ID: e00fce68571d73954e39ccd7
0000015464 [app] INFO: Power source: USB Host
0000015465 [app] INFO: Battery state: disconnected, SoC: -1.00
0000015465 [app] INFO: This device could have Ethernet (is 3rd generation)
0000015467 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
0000023476 [app] INFO: deviceID: e00fce68571d73954e39ccd7
0000023477 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023478 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023479 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023480 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023481 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023481 [app] INFO: modem is not yet responding
0000023485 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000023486 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000023487 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023487 [ncp.client] TRACE: Powering modem on, ncpId: 0x44
0000023488 [ncp.client] TRACE: Modem already on
0000023488 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023489 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000023501 [app] INFO: Still trying to connect to cellular 00:00
0000023501 [app] INFO: Power source: USB Host
0000023502 [app] INFO: Battery state: disconnected, SoC: -1.00
0000023588 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023688 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023688 [ncp.client] TRACE: Muxer is not currently running
0000023689 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000023690 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000023690 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000023693 [ncp.client] TRACE: Resumed muxed session
0000023694 [gsm0710muxer] INFO: Openning mux channel 1
0000024043 [gsm0710muxer] INFO: Closing mux channel 2
0000024394 [ncp.at] TRACE: > AT
0000024399 [ncp.at] TRACE: < OK
0000024399 [ncp.client] TRACE: NCP ready to accept AT commands
0000024400 [ncp.at] TRACE: > AT
0000024404 [ncp.at] TRACE: < OK
0000024405 [ncp.at] TRACE: > ATI9
0000024411 [ncp.at] TRACE: < OK
0000024411 [ncp.client] TRACE: App firmware: 204
0000024412 [ncp.at] TRACE: > AT+UGPIOC?
0000024418 [ncp.at] TRACE: < +UGPIOC:
0000024421 [ncp.at] TRACE: < OK
0000024422 [ncp.at] TRACE: > AT+UGPIOR=23
0000024427 [ncp.at] TRACE: < +UGPIOR: 23,1
0000024427 [ncp.at] TRACE: < OK
0000024428 [ncp.client] INFO: Using internal SIM card
0000024428 [ncp.at] TRACE: > AT+CPIN?
0000024434 [ncp.at] TRACE: < +CPIN: READY
0000024434 [ncp.at] TRACE: < OK
0000024435 [ncp.at] TRACE: > AT+CCID
0000024440 [ncp.at] TRACE: < +CCID: 89014103272316820139
0000024440 [ncp.at] TRACE: < OK
0000024441 [ncp.at] TRACE: > AT+IFC=2,2
0000024445 [ncp.at] TRACE: < OK
0000024446 [ncp.at] TRACE: > AT
0000024449 [ncp.at] TRACE: < OK
0000024450 [ncp.at] TRACE: > AT+CCID
0000024455 [ncp.at] TRACE: < +CCID: 89014103272316820139
0000024456 [ncp.at] TRACE: < OK
0000024457 [ncp.at] TRACE: > AT+CIMI
0000024461 [ncp.at] TRACE: < OK
0000024462 [ncp.at] TRACE: > AT+UMNOPROF?
0000024467 [ncp.at] TRACE: < +UMNOPROF: 2
0000024470 [app.help] INFO: Mobile Network Operator Profile (UMNOPROF): AT&T (2)
0000024468 [ncp.at] TRACE: < OK
0000024468 [ncp.at] TRACE: > AT+COPS=3,2
0000024480 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000024473 [ncp.at] TRACE: < OK
0000024474 [ncp.at] TRACE: > AT+CGEREP=1,0
0000024478 [ncp.at] TRACE: < OK
0000024479 [ncp.at] TRACE: > AT+URAT?
0000024484 [ncp.at] TRACE: < +CME ERROR: Operation not supported
0000024485 [ncp.at] TRACE: > AT+CPSMS?
0000024490 [ncp.at] TRACE: < +CPSMS:0,,,"01100000","00000000"
0000024490 [ncp.at] TRACE: < OK
0000024491 [ncp.at] TRACE: > AT+CEDRXS?
0000024496 [ncp.at] TRACE: < +CEDRXS:
0000024496 [ncp.at] TRACE: < OK
0000024497 [gsm0710muxer] INFO: Mux channel 1 already opened
0000024498 [ncp.at] TRACE: > AT
0000024502 [ncp.at] TRACE: < OK
0000024502 [ncp.client] TRACE: NCP state changed: 1
0000024502 [net.pppncp] TRACE: NCP event 1
0000024503 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000024504 [net.ppp.client] TRACE: State NONE -> READY
0000024506 [ncp.at] TRACE: > AT+CFUN?
0000024532 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000024511 [ncp.at] TRACE: < +CFUN: 1
0000024512 [ncp.at] TRACE: < OK
0000024512 [ncp.at] TRACE: > AT+CCID
0000024517 [ncp.at] TRACE: < +CCID: 89014103272316820139
0000024518 [ncp.at] TRACE: < OK
0000024518 [ncp.at] TRACE: > AT+CIMI
0000024523 [ncp.at] TRACE: < OK
0000024524 [ncp.at] TRACE: > AT+CGDCONT?
0000024551 [app.help] INFO: PDP context definition (CGDCONT): cid=0 pdpType= APN=
0000024530 [ncp.at] TRACE: < +CGDCONT: 1,"IP","10569.mcs","0.0.0.0",0,0,0,0
0000024530 [ncp.at] TRACE: < OK
0000024531 [ncp.at] TRACE: > AT+CFUN?
0000024559 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000024536 [ncp.at] TRACE: < +CFUN: 1
0000024536 [ncp.at] TRACE: < OK
0000024537 [ncp.at] TRACE: > AT+CEREG=2
0000024563 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)
0000024541 [ncp.at] TRACE: < OK
0000024542 [ncp.client] TRACE: NCP connection state changed: 1
0000024542 [net.pppncp] TRACE: NCP event 2
0000024542 [net.pppncp] TRACE: State changed event: 1
0000024543 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000024544 [ncp.at] TRACE: > AT+COPS?
0000024548 [ncp.at] TRACE: < +COPS: 0
0000024571 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000024548 [ncp.at] TRACE: < OK
0000024549 [ncp.at] TRACE: > AT+CEREG?
0000024554 [ncp.at] TRACE: < +CEREG: 2,3
0000024575 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000024555 [ncp.at] TRACE: < OK
0000033481 [ncp.at] TRACE: > AT+CGMI
0000033486 [ncp.at] TRACE: < OK
0000033487 [app] INFO: manufacturer: u-blox
0000033493 [app] INFO: model: SARA-R410M-02B
0000033500 [app] INFO: firmware version: L0.0.00.00.05.08 [Apr 17 2019 19:34:02]
0000033507 [app] INFO: ordering code: SARA-R410M-02B
0000033513 [app] INFO: IMEI: 354444118190349
0000033519 [app] INFO: IMSI: u-blox
0000033526 [app] INFO: ICCID: 89014103272316820139
0000033526 [app] INFO: Still trying to connect to cellular 00:10
0000033527 [app] INFO: Power source: USB Host
0000033527 [app] INFO: Battery state: disconnected, SoC: -1.00

chipmc · February 23, 2022, 1:21pm

@dinesh-smartpool ,

It seems that you are powering these devices using USB and don’t have a battery connected. Given the vagaries of USB power, could you try again with a LiPO battery connected to the device as well? The SARA-R410 can be sensitive to power fluctuations while connecting and it may be drawing enough current to tax your USB port or cable. That said, does not hurt to try with a different USB cable if you have one.

Hope this helps,

Chip

dinesh-smartpool · February 23, 2022, 3:31pm

Hi,

I connected a battery and still it gives the same results.
Herewith I am attaching the logs.

Notes:

this boron was up and running back in 2020.
I am based in Toronto, Canada.
I recently deployed a new Boron (which was never used before) and that was successful.

Why does it say, registration denied???
0000190104 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)

regards,
Dinesh.

Opening serial monitor for com port: "COM4"
Serial monitor opened successfully:

0000015471 [app] INFO: Starting Tests!
0000015471 [app] INFO: Platform: Boron
0000015471 [app] INFO: Binary compiled for: 2.1.0
0000015472 [app] INFO: Cloud Debug Release 2.1.4
0000015472 [app] INFO: System version: 2.3.0
0000015473 [app] INFO: Device ID: e00fce68571d73954e39ccd7
0000015473 [app] INFO: Power source: USB Host
0000015475 [app] INFO: Battery state: charging, SoC: 39.30
0000015475 [app] INFO: This device could have Ethernet (is 3rd generation)
0000015477 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
0000023487 [app] INFO: deviceID: e00fce68571d73954e39ccd7
0000023488 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023489 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023490 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023491 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023492 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023492 [app] INFO: modem is not yet responding
0000023495 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000023496 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000023497 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023498 [ncp.client] TRACE: Powering modem on, ncpId: 0x44
0000023498 [ncp.client] TRACE: Modem already on
0000023499 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023500 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000023512 [app] INFO: Still trying to connect to cellular 00:00
0000023512 [app] INFO: Power source: USB Host
0000023514 [app] INFO: Battery state: charging, SoC: 39.30
0000023599 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023699 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023699 [ncp.client] TRACE: Muxer is not currently running
0000023700 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000023700 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000023701 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000023704 [ncp.client] TRACE: Resumed muxed session
0000023704 [gsm0710muxer] INFO: Openning mux channel 1
0000024053 [gsm0710muxer] INFO: Closing mux channel 2
0000024403 [ncp.at] TRACE: > AT
0000024408 [ncp.at] TRACE: < OK
0000024408 [ncp.client] TRACE: NCP ready to accept AT commands
0000024409 [ncp.at] TRACE: > AT
0000024413 [ncp.at] TRACE: < OK
0000024414 [ncp.at] TRACE: > ATI9
0000024419 [ncp.at] TRACE: < OK
0000024420 [ncp.client] TRACE: App firmware: 204
0000024420 [ncp.at] TRACE: > AT+UGPIOC?
0000024426 [ncp.at] TRACE: < +UGPIOC:
0000024430 [ncp.at] TRACE: < OK
0000024430 [ncp.at] TRACE: > AT+UGPIOR=23
0000024435 [ncp.at] TRACE: < +UGPIOR: 23,1
0000024436 [ncp.at] TRACE: < OK
0000024436 [ncp.client] INFO: Using internal SIM card
0000024437 [ncp.at] TRACE: > AT+CPIN?
0000024442 [ncp.at] TRACE: < +CPIN: READY
0000024442 [ncp.at] TRACE: < OK
0000024443 [ncp.at] TRACE: > AT+CCID
0000024449 [ncp.at] TRACE: < +CCID: 89014103272316820139
0000024449 [ncp.at] TRACE: < OK
0000024450 [ncp.at] TRACE: > AT+IFC=2,2
0000024455 [ncp.at] TRACE: < OK
0000024455 [ncp.at] TRACE: > AT
0000024459 [ncp.at] TRACE: < OK
0000024460 [ncp.at] TRACE: > AT+CCID
0000024465 [ncp.at] TRACE: < +CCID: 89014103272316820139
0000024465 [ncp.at] TRACE: < OK
0000024466 [ncp.at] TRACE: > AT+CIMI
0000024471 [ncp.at] TRACE: < OK
0000024472 [ncp.at] TRACE: > AT+UMNOPROF?
0000024477 [ncp.at] TRACE: < +UMNOPROF: 2
0000024480 [app.help] INFO: Mobile Network Operator Profile (UMNOPROF): AT&T (2)
0000024477 [ncp.at] TRACE: < OK
0000024478 [ncp.at] TRACE: > AT+COPS=3,2
0000024490 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000024482 [ncp.at] TRACE: < OK
0000024484 [ncp.at] TRACE: > AT+CGEREP=1,0
0000024488 [ncp.at] TRACE: < OK
0000024489 [ncp.at] TRACE: > AT+URAT?
0000024494 [ncp.at] TRACE: < +CME ERROR: Operation not supported
0000024495 [ncp.at] TRACE: > AT+CPSMS?
0000024500 [ncp.at] TRACE: < +CPSMS:0,,,"01100000","00000000"
0000024501 [ncp.at] TRACE: < OK
0000024501 [ncp.at] TRACE: > AT+CEDRXS?
0000024506 [ncp.at] TRACE: < +CEDRXS:
0000024507 [ncp.at] TRACE: < OK
0000024507 [gsm0710muxer] INFO: Mux channel 1 already opened
0000024508 [ncp.at] TRACE: > AT
0000024512 [ncp.at] TRACE: < OK
0000024512 [ncp.client] TRACE: NCP state changed: 1
0000024513 [net.pppncp] TRACE: NCP event 1
0000024514 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000024514 [net.ppp.client] TRACE: State NONE -> READY
0000024517 [ncp.at] TRACE: > AT+CFUN?
0000024544 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000024521 [ncp.at] TRACE: < +CFUN: 1
0000024522 [ncp.at] TRACE: < OK
0000024523 [ncp.at] TRACE: > AT+CCID
0000024528 [ncp.at] TRACE: < +CCID: 89014103272316820139
0000024528 [ncp.at] TRACE: < OK
0000024529 [ncp.at] TRACE: > AT+CIMI
0000024534 [ncp.at] TRACE: < OK
0000024535 [ncp.at] TRACE: > AT+CGDCONT?
0000024567 [app.help] INFO: PDP context definition (CGDCONT): cid=0 pdpType= APN=
0000024541 [ncp.at] TRACE: < +CGDCONT: 1,"IP","10569.mcs","0.0.0.0",0,0,0,0
0000024541 [ncp.at] TRACE: < OK
0000024542 [ncp.at] TRACE: > AT+CFUN?
0000024571 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000024546 [ncp.at] TRACE: < +CFUN: 1
0000024548 [ncp.at] TRACE: < OK
0000024548 [ncp.at] TRACE: > AT+CEREG=2
0000024575 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)
0000024553 [ncp.at] TRACE: < OK
0000024553 [ncp.client] TRACE: NCP connection state changed: 1
0000024553 [net.pppncp] TRACE: NCP event 2
0000024554 [net.pppncp] TRACE: State changed event: 1
0000024555 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000024555 [ncp.at] TRACE: > AT+COPS?
0000024559 [ncp.at] TRACE: < +COPS: 0
0000024583 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000024560 [ncp.at] TRACE: < OK
0000024561 [ncp.at] TRACE: > AT+CEREG?
0000024565 [ncp.at] TRACE: < +CEREG: 2,3
0000024588 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000024565 [ncp.at] TRACE: < OK
0000033492 [ncp.at] TRACE: > AT+CGMI
0000033497 [ncp.at] TRACE: < OK
0000033498 [app] INFO: manufacturer: u-blox
0000033504 [app] INFO: model: SARA-R410M-02B
0000033510 [app] INFO: firmware version: L0.0.00.00.05.08 [Apr 17 2019 19:34:02]
0000033516 [app] INFO: ordering code: SARA-R410M-02B
0000033522 [app] INFO: IMEI: 354444118190349
0000033528 [app] INFO: IMSI: u-blox
0000033535 [app] INFO: ICCID: 89014103272316820139
0000033536 [app] INFO: Still trying to connect to cellular 00:10
0000033536 [app] INFO: Power source: USB Host
0000033538 [app] INFO: Battery state: charging, SoC: 39.30
0000039566 [ncp.at] TRACE: > AT+CEREG?
0000039572 [ncp.at] TRACE: < +CEREG: 2,3
0000039575 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000039572 [ncp.at] TRACE: < OK
0000039573 [ncp.at] TRACE: > AT+UCGED=5
0000039578 [ncp.at] TRACE: < OK
0000039578 [ncp.at] TRACE: > AT+UCGED?
0000039583 [ncp.at] TRACE: < +CME ERROR: unknown
0000039684 [ncp.client] TRACE: Sticky EPS denied state for 15 s, RF reset
0000039684 [ncp.at] TRACE: > AT+CFUN=0
0000039687 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000039785 [ncp.at] TRACE: < OK
0000039786 [ncp.at] TRACE: > AT+CFUN=1,0
0000039790 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000039793 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000039791 [ncp.at] TRACE: < OK
0000043536 [app] INFO: Still trying to connect to cellular 00:20
0000043536 [app] INFO: Power source: USB Host
0000043538 [app] INFO: Battery state: charging, SoC: 39.30
0000053536 [app] INFO: Still trying to connect to cellular 00:30
0000053536 [app] INFO: Power source: USB Host
0000053538 [app] INFO: Battery state: charging, SoC: 39.30
0000054592 [ncp.at] TRACE: > AT+CEREG?
0000054597 [ncp.at] TRACE: < +CEREG: 2,3
0000054602 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000054598 [ncp.at] TRACE: < OK
0000054598 [ncp.at] TRACE: > AT+UCGED=5
0000054603 [ncp.at] TRACE: < OK
0000054603 [ncp.at] TRACE: > AT+UCGED?
0000054608 [ncp.at] TRACE: < +CME ERROR: unknown
0000063536 [app] INFO: Still trying to connect to cellular 00:40
0000063536 [app] INFO: Power source: USB Host
0000063538 [app] INFO: Battery state: charging, SoC: 39.81
0000069608 [ncp.at] TRACE: > AT+CEREG?
0000069613 [ncp.at] TRACE: < +CEREG: 2,3
0000069616 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000069614 [ncp.at] TRACE: < OK
0000069614 [ncp.at] TRACE: > AT+UCGED=5
0000069619 [ncp.at] TRACE: < OK
0000069620 [ncp.at] TRACE: > AT+UCGED?
0000069625 [ncp.at] TRACE: < +CME ERROR: unknown
0000073536 [app] INFO: Still trying to connect to cellular 00:50
0000073536 [app] INFO: Power source: USB Host
0000073538 [app] INFO: Battery state: charging, SoC: 39.81
0000083536 [app] INFO: Still trying to connect to cellular 01:00
0000083536 [app] INFO: Power source: USB Host
0000083538 [app] INFO: Battery state: charging, SoC: 39.81
0000084626 [ncp.client] TRACE: Sticky EPS denied state for 30 s, RF reset
0000084626 [ncp.at] TRACE: > AT+CFUN=0
0000084629 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000084751 [ncp.at] TRACE: < OK
0000084752 [ncp.at] TRACE: > AT+CFUN=1,0
0000084754 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000084759 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000084757 [ncp.at] TRACE: < OK
0000084758 [ncp.at] TRACE: > AT+CIMI
0000084763 [ncp.at] TRACE: < OK
0000084764 [ncp.at] TRACE: > AT+CEREG?
0000084769 [ncp.at] TRACE: < +CEREG: 2,3
0000084774 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000084769 [ncp.at] TRACE: < OK
0000084770 [ncp.at] TRACE: > AT+UCGED=5
0000084775 [ncp.at] TRACE: < OK
0000084776 [ncp.at] TRACE: > AT+UCGED?
0000084781 [ncp.at] TRACE: < +CME ERROR: no network service
0000093536 [app] INFO: Still trying to connect to cellular 01:10
0000093536 [app] INFO: Power source: USB Host
0000093538 [app] INFO: Battery state: charging, SoC: 39.81
0000099782 [ncp.at] TRACE: > AT+CEREG?
0000099788 [ncp.at] TRACE: < +CEREG: 2,3
0000099791 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000099788 [ncp.at] TRACE: < OK
0000099789 [ncp.at] TRACE: > AT+UCGED=5
0000099793 [ncp.at] TRACE: < OK
0000099795 [ncp.at] TRACE: > AT+UCGED?
0000099800 [ncp.at] TRACE: < +CME ERROR: unknown
0000103536 [app] INFO: Still trying to connect to cellular 01:20
0000103536 [app] INFO: Power source: USB Host
0000103538 [app] INFO: Battery state: charging, SoC: 39.81
0000113536 [app] INFO: Still trying to connect to cellular 01:30
0000113536 [app] INFO: Power source: USB Host
0000113538 [app] INFO: Battery state: charging, SoC: 40.32
0000114800 [ncp.at] TRACE: > AT+CEREG?
0000114805 [ncp.at] TRACE: < +CEREG: 2,3
0000114810 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000114806 [ncp.at] TRACE: < OK
0000114806 [ncp.at] TRACE: > AT+UCGED=5
0000114810 [ncp.at] TRACE: < OK
0000114811 [ncp.at] TRACE: > AT+UCGED?
0000114816 [ncp.at] TRACE: < +CME ERROR: unknown
0000123536 [app] INFO: Still trying to connect to cellular 01:40
0000123536 [app] INFO: Power source: USB Host
0000123538 [app] INFO: Battery state: charging, SoC: 40.32
0000129816 [ncp.client] TRACE: Sticky EPS denied state for 45 s, RF reset
0000129816 [ncp.at] TRACE: > AT+CFUN=0
0000129821 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000129908 [ncp.at] TRACE: < OK
0000129908 [ncp.at] TRACE: > AT+CFUN=1,0
0000129911 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000129916 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000129913 [ncp.at] TRACE: < OK
0000129915 [ncp.at] TRACE: > AT+CEREG?
0000129919 [ncp.at] TRACE: < +CEREG: 2,3
0000129927 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000129920 [ncp.at] TRACE: < OK
0000129920 [ncp.at] TRACE: > AT+UCGED=5
0000129925 [ncp.at] TRACE: < OK
0000129926 [ncp.at] TRACE: > AT+UCGED?
0000129932 [ncp.at] TRACE: < +CME ERROR: no network service
0000133536 [app] INFO: Still trying to connect to cellular 01:50
0000133536 [app] INFO: Power source: USB Host
0000133538 [app] INFO: Battery state: charging, SoC: 40.32
0000143536 [app] INFO: Still trying to connect to cellular 02:00
0000143536 [app] INFO: Power source: USB Host
0000143538 [app] INFO: Battery state: charging, SoC: 40.32
0000144832 [ncp.at] TRACE: > AT+CIMI
0000144838 [ncp.at] TRACE: < OK
0000144938 [ncp.at] TRACE: > AT+CEREG?
0000144943 [ncp.at] TRACE: < +CEREG: 2,3
0000144947 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000144944 [ncp.at] TRACE: < OK
0000144945 [ncp.at] TRACE: > AT+UCGED=5
0000144949 [ncp.at] TRACE: < OK
0000144950 [ncp.at] TRACE: > AT+UCGED?
0000144956 [ncp.at] TRACE: < +RSRP: 396,5145,"-110.70",
0000144957 [ncp.at] TRACE: < +RSRQ: 396,5145,"-13.70",
0000144957 [ncp.at] TRACE: < OK
0000153536 [app] INFO: Still trying to connect to cellular 02:10
0000153536 [app] INFO: Power source: USB Host
0000153538 [app] INFO: Battery state: charging, SoC: 40.32
0000159957 [ncp.at] TRACE: > AT+CEREG?
0000159962 [ncp.at] TRACE: < +CEREG: 2,3
0000159966 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000159963 [ncp.at] TRACE: < OK
0000159963 [ncp.at] TRACE: > AT+UCGED=5
0000159968 [ncp.at] TRACE: < OK
0000159969 [ncp.at] TRACE: > AT+UCGED?
0000159974 [ncp.at] TRACE: < +CME ERROR: unknown
0000163536 [app] INFO: Still trying to connect to cellular 02:20
0000163536 [app] INFO: Power source: USB Host
0000163538 [app] INFO: Battery state: charging, SoC: 40.82
0000173536 [app] INFO: Still trying to connect to cellular 02:30
0000173536 [app] INFO: Power source: USB Host
0000173538 [app] INFO: Battery state: charging, SoC: 40.82
0000174974 [ncp.at] TRACE: > AT+CEREG?
0000174979 [ncp.at] TRACE: < +CEREG: 2,3
0000174982 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000174979 [ncp.at] TRACE: < OK
0000174980 [ncp.at] TRACE: > AT+UCGED=5
0000174985 [ncp.at] TRACE: < OK
0000174986 [ncp.at] TRACE: > AT+UCGED?
0000174991 [ncp.at] TRACE: < +CME ERROR: unknown
0000183536 [app] INFO: Still trying to connect to cellular 02:40
0000183536 [app] INFO: Power source: USB Host
0000183538 [app] INFO: Battery state: charging, SoC: 40.82
0000189991 [ncp.client] TRACE: Sticky EPS denied state for 60 s, RF reset
0000189991 [ncp.at] TRACE: > AT+CFUN=0
0000189994 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000190082 [ncp.at] TRACE: < OK
0000190083 [ncp.at] TRACE: > AT+CFUN=1,0
0000190085 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000190091 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000190088 [ncp.at] TRACE: < OK
0000190090 [ncp.at] TRACE: > AT+CEREG?
0000190095 [ncp.at] TRACE: < +CEREG: 2,3
0000190104 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000190096 [ncp.at] TRACE: < OK
0000190096 [ncp.at] TRACE: > AT+UCGED=5
0000190101 [ncp.at] TRACE: < OK
0000190102 [ncp.at] TRACE: > AT+UCGED?
0000190108 [ncp.at] TRACE: < +CME ERROR: no network service
0000193536 [app] INFO: Still trying to connect to cellular 02:50

dinesh-smartpool · March 7, 2022, 2:45am

Hello Particle team,

We would like one of your team members to look into our debug messages and advise us, why these Boron modules are refusing to get connected to the network.

We have a bunch of these modules, which were working couple of years ago, and they were in dormant state for the last year and a half or so, but now they are refusing to get connected to the cloud, it seems.

The log clearly shows “no network service”, and I wonder what could be the reason?

Looking forward to hearing back from you soon.

Dinesh.

brandongrant · March 28, 2022, 2:58am

I am experiencing this exact issue. The 3 borons I have were working in 2019-2020. They were powered off until March 2022 and now they will not connect to cellular.

Mjones · May 11, 2022, 5:21pm

@Colleen can anyone from Particle check in on this? I have a device with the same issue and no one has responded to this thread from 2 other people.

dreamER · May 11, 2022, 6:53pm

I remember long time ago when I tested the Boron I have exactly the same issue as you guys. So Boron was working good no issues with cellular connection for couple months then I shut it down for 1 month then connect again he doesn’t like to connect for more then 8h just blinking green over and over so I deactivate the sim and unclaimed from my account and after active sim and claimed again Boron connected to the cloud in less then 2mins.
Not sure if this is related but this trick heps me bring the Boron to live again.

Mjones · May 11, 2022, 8:53pm

@dreamER I tried that approach, I still get the same error.

dreamER · May 11, 2022, 8:58pm

Ok, so I’ll power up my Boron (as is disconnected for more than 8 months ) today, get some logs and back here with updates. Let’s see what I’ll figure out

Colleen · May 11, 2022, 9:38pm

Thanks for tagging me, I will take a look. Have you tried the device restore tool?

Mjones · May 11, 2022, 10:17pm

I have, both with and without the setup done flag, still no dice.

gusgonnet · May 12, 2022, 2:47am

I have never used it yet, but maybe this cloud debug tool can help?

Mjones · May 12, 2022, 3:09am

I tried this first, there’s a link that says “For additional tips, see the Device Restore page.”. This took me to the device restore page, still an issue. Oddly, when I first connected it, i got the serial output expected, after going through the restore page, I no longer get serial data, but still flashing green.

dreamER · May 13, 2022, 2:53pm

Sorry for late answer but I couldn’t find my Boron In my messy mess
But any way Boron where able to connect to the Particle cloud in les than 30s. So is not the case that after long no running there’s an issue with cell connection. There has to be something else as my Boron wasn’t connected to network for almost a year.
I’m sorry that I can’t help in this manner.
Best,
Arek

no1089 · May 13, 2022, 4:10pm

Your SIM was deactivated at the MVNO - I’ve requested that it be reactivated. It might take a couple minutes to an hour for it to work it’s way through the queue.

Mjones · May 13, 2022, 4:12pm

@no1089 I’m gonna shoot you a PM. I have questions.

oraclerouter · May 14, 2022, 2:24am

@no1089 I’m having the same issue. Can you look into this?

 0000015288 [app] INFO: Starting Tests!
0000015288 [app] INFO: Platform: Boron
0000015288 [app] INFO: Binary compiled for: 2.1.0
0000015289 [app] INFO: Cloud Debug Release 2.1.4
0000015289 [app] INFO: System version: 2.1.0
0000015290 [app] INFO: Device ID: &&&&&&&&
0000015290 [app] INFO: Power source: USB Host
0000015291 [app] INFO: Battery state: disconnected, SoC: -1.00
0000015291 [app] INFO: This device could have Ethernet (is 3rd generation)
0000015293 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
0000023301 [app] INFO: deviceID: %%%%%%%%
0000023302 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023303 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023304 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023305 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023306 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023306 [app] INFO: modem is not yet responding
0000023310 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000023311 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000023312 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023312 [ncp.client] TRACE: Modem already on
0000023313 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023314 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000023322 [app] INFO: Still trying to connect to cellular 00:00
0000023323 [app] INFO: Power source: USB Host
0000023323 [app] INFO: Battery state: disconnected, SoC: -1.00
0000023413 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023513 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023513 [ncp.client] TRACE: Muxer is not currently running
0000023514 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000023515 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000023515 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000023815 [gsm0710muxer] INFO: Stopping GSM07.10 muxer
0000023815 [gsm0710muxer] INFO: Gracefully stopping GSM07.10 muxer
0000023816 [gsm0710muxer] INFO: Closing all muxed channels
0000023816 [gsm0710muxer] INFO: Muxed channel 1 already closed
0000023816 [gsm0710muxer] INFO: Muxed channel 2 already closed
0000023817 [gsm0710muxer] INFO: Muxed channel 3 already closed
0000023817 [gsm0710muxer] INFO: Muxed channel 4 already closed
0000024467 [gsm0710muxer] INFO: Sending CLD (multiplexer close down)
0000025367 [gsm0710muxer] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000025417 [gsm0710muxer] INFO: GSM07.10 muxer thread exiting
0000025417 [gsm0710muxer] INFO: GSM07.10 muxer stopped
0000025418 [ncp.client] TRACE: Initialized muxer @ 115200 baudrate
0000025418 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000025419 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000025718 [gsm0710muxer] INFO: Stopping GSM07.10 muxer
0000025718 [gsm0710muxer] INFO: Gracefully stopping GSM07.10 muxer
0000025719 [gsm0710muxer] INFO: Closing all muxed channels
0000025719 [gsm0710muxer] INFO: Muxed channel 1 already closed
0000025719 [gsm0710muxer] INFO: Muxed channel 2 already closed
0000025720 [gsm0710muxer] INFO: Muxed channel 3 already closed
0000025720 [gsm0710muxer] INFO: Muxed channel 4 already closed
0000026370 [gsm0710muxer] INFO: Sending CLD (multiplexer close down)
0000027270 [gsm0710muxer] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000027320 [gsm0710muxer] INFO: GSM07.10 muxer thread exiting
0000027320 [gsm0710muxer] INFO: GSM07.10 muxer stopped
0000027321 [ncp.at] TRACE: > AT
0000027324 [ncp.at] TRACE: < OK
0000027325 [ncp.client] TRACE: NCP ready to accept AT commands
0000027325 [ncp.at] TRACE: > ATI9
0000027329 [ncp.at] TRACE: < OK
0000027329 [ncp.client] TRACE: App firmware: 219
0000027329 [ncp.at] TRACE: > AT+UGPIOC?
0000027332 [ncp.at] TRACE: < +UGPIOC:
0000027336 [ncp.at] TRACE: < OK
0000027336 [ncp.at] TRACE: > AT+UGPIOR=23
0000027339 [ncp.at] TRACE: < +UGPIOR: 23,1
0000027339 [ncp.at] TRACE: < OK
0000027340 [ncp.client] INFO: Using internal SIM card
0000027340 [ncp.at] TRACE: > AT+CPIN?
0000027342 [ncp.at] TRACE: < +CPIN: READY
0000027343 [ncp.at] TRACE: < OK
0000027343 [ncp.at] TRACE: > AT+CCID
0000027347 [ncp.at] TRACE: < +CCID: 89014103272806452476
0000027347 [ncp.at] TRACE: < OK
0000027347 [ncp.at] TRACE: > AT+CCID
0000027350 [ncp.at] TRACE: < +CCID: 89014103272806452476
0000027350 [ncp.at] TRACE: < OK
0000027351 [ncp.at] TRACE: > AT+CIMI
0000027353 [ncp.at] TRACE: < OK
0000027354 [ncp.at] TRACE: > AT+UMNOPROF?
0000027357 [ncp.at] TRACE: < +UMNOPROF: 2
0000027365 [app.help] INFO: Mobile Network Operator Profile (UMNOPROF): AT&T (2)
0000027358 [ncp.at] TRACE: < OK
0000027358 [ncp.at] TRACE: > AT+IFC=2,2
0000027361 [ncp.at] TRACE: < OK
0000027361 [ncp.at] TRACE: > AT
0000027363 [ncp.at] TRACE: < OK
0000027363 [ncp.at] TRACE: > AT+COPS=3,2
0000027374 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000027366 [ncp.at] TRACE: < OK
0000027366 [ncp.at] TRACE: > AT+CGEREP=1,0
0000027369 [ncp.at] TRACE: < OK
0000027369 [ncp.at] TRACE: > AT+IPR=460800
0000027376 [ncp.at] TRACE: < OK
0000028377 [ncp.at] TRACE: > AT
0000028379 [ncp.at] TRACE: < OK
0000028380 [ncp.at] TRACE: > AT+URAT?
0000028382 [ncp.at] TRACE: < +CME ERROR: Operation not supported
0000028383 [ncp.at] TRACE: > AT+CEDRXS?
0000028387 [ncp.at] TRACE: < +CEDRXS:
0000028387 [ncp.at] TRACE: < OK
0000028388 [ncp.at] TRACE: > AT+CPSMS=0
0000028392 [ncp.at] TRACE: < OK
0000028393 [ncp.at] TRACE: > AT+CMUX=0,0,,1509,,,,,
0000028397 [ncp.at] TRACE: < OK
0000028397 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000028398 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000028398 [gsm0710muxer] INFO: Openning mux channel 0
0000029666 [gsm0710muxer] INFO: Openning mux channel 1
0000029669 [ncp.at] TRACE: > AT
0000029672 [ncp.at] TRACE: < OK
0000029673 [ncp.client] TRACE: NCP state changed: 1
0000029673 [net.pppncp] TRACE: NCP event 1
0000029674 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000029674 [net.ppp.client] TRACE: State NONE -> READY
0000029677 [ncp.at] TRACE: > AT+CFUN=1,0
0000029689 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000029695 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000029681 [ncp.at] TRACE: < OK
0000029682 [ncp.at] TRACE: > AT+CCID
0000029687 [ncp.at] TRACE: < +CCID: 89014103272806452476
0000029687 [ncp.at] TRACE: < OK
0000029688 [ncp.at] TRACE: > AT+CIMI
0000029693 [ncp.at] TRACE: < OK
0000029694 [ncp.at] TRACE: > AT+CGDCONT=1,"IP","10569.mcs"
0000029704 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=10569.mcs
0000029724 [ncp.at] TRACE: < OK
0000029725 [ncp.at] TRACE: > AT+CFUN=1,0
0000029727 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000029732 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000029730 [ncp.at] TRACE: < OK
0000029731 [ncp.at] TRACE: > AT+CEREG=2
0000029740 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)
0000029736 [ncp.at] TRACE: < OK
0000029736 [ncp.client] TRACE: NCP connection state changed: 1
0000029737 [net.pppncp] TRACE: NCP event 2
0000029737 [net.pppncp] TRACE: State changed event: 1
0000029738 [ncp.at] TRACE: > AT+COPS?
0000029738 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000029743 [ncp.at] TRACE: < +COPS: 0
0000029754 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000029744 [ncp.at] TRACE: < OK
0000029745 [ncp.at] TRACE: > AT+CEREG?
0000029750 [ncp.at] TRACE: < +CEREG: 2,3
0000029758 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000029750 [ncp.at] TRACE: < OK
0000033306 [ncp.at] TRACE: > AT+CGMI
0000033311 [ncp.at] TRACE: < OK
0000033312 [app] INFO: manufacturer: u-blox
0000033318 [app] INFO: model: SARA-R410M-02B
0000033325 [app] INFO: firmware version: L0.0.00.00.05.12 [Oct 08 2020 15:00:01]
0000033332 [app] INFO: ordering code: SARA-R410M-02B-03
0000033338 [app] INFO: IMEI: 355523765720547
0000033344 [app] INFO: IMSI: u-blox
0000033351 [app] INFO: ICCID: 89014103272806452476
0000033352 [app] INFO: Still trying to connect to cellular 00:10
0000033352 [app] INFO: Power source: USB Host
0000033353 [app] INFO: Battery state: disconnected, SoC: -1.00
0000043352 [app] INFO: Still trying to connect to cellular 00:20
0000043352 [app] INFO: Power source: USB Host
0000043352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000044751 [ncp.at] TRACE: > AT+CEREG?
0000044757 [ncp.at] TRACE: < +CEREG: 2,3
0000044759 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000044757 [ncp.at] TRACE: < OK
0000044857 [ncp.client] TRACE: Sticky EPS denied state for 15 s, RF reset
0000044858 [ncp.at] TRACE: > AT+CFUN=0,0
0000044861 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000044863 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000044952 [ncp.at] TRACE: < OK
0000044953 [ncp.at] TRACE: > AT+CFUN=1,0
0000044957 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000044959 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000044956 [ncp.at] TRACE: < OK
0000053352 [app] INFO: Still trying to connect to cellular 00:30
0000053352 [app] INFO: Power source: USB Host
0000053352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000059856 [ncp.at] TRACE: > AT+CEREG?
0000059865 [ncp.at] TRACE: < +CEREG: 2,3
0000059867 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000059865 [ncp.at] TRACE: < OK
0000063352 [app] INFO: Still trying to connect to cellular 00:40
0000063352 [app] INFO: Power source: USB Host
0000063352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000068669 [ncp.at] TRACE: < +CEREG: 2
0000068671 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000073352 [app] INFO: Still trying to connect to cellular 00:50
0000073352 [app] INFO: Power source: USB Host
0000073352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000074869 [ncp.at] TRACE: > AT+CEREG?
0000074877 [ncp.at] TRACE: < +CEREG: 2,2
0000074880 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000074877 [ncp.at] TRACE: < OK
0000083352 [app] INFO: Still trying to connect to cellular 01:00
0000083352 [app] INFO: Power source: USB Host
0000083352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000089777 [ncp.at] TRACE: > AT+CIMI
0000089783 [ncp.at] TRACE: < OK
0000089883 [ncp.at] TRACE: > AT+CEREG?
0000089889 [ncp.at] TRACE: < +CEREG: 2,2
0000089892 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000089889 [ncp.at] TRACE: < OK
0000093352 [app] INFO: Still trying to connect to cellular 01:10
0000093352 [app] INFO: Power source: USB Host
0000093352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000103352 [app] INFO: Still trying to connect to cellular 01:20
0000103352 [app] INFO: Power source: USB Host
0000103352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000104989 [ncp.at] TRACE: > AT+CEREG?
0000104994 [ncp.at] TRACE: < +CEREG: 2,2
0000104997 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000104995 [ncp.at] TRACE: < OK
0000113352 [app] INFO: Still trying to connect to cellular 01:30
0000113352 [app] INFO: Power source: USB Host
0000113352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000119995 [ncp.at] TRACE: > AT+CEREG?
0000120001 [ncp.at] TRACE: < +CEREG: 2,3
0000120004 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000120001 [ncp.at] TRACE: < OK
0000120101 [ncp.at] TRACE: < +CEREG: 3
0000120103 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000123352 [app] INFO: Still trying to connect to cellular 01:40
0000123352 [app] INFO: Power source: USB Host
0000123352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000128670 [app.help] INFO: No compatible carriers found (searching for 01:00)
0000133352 [app] INFO: Still trying to connect to cellular 01:50
0000133352 [app] INFO: Power source: USB Host
0000133352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000135004 [ncp.at] TRACE: > AT+CEREG?
0000135012 [ncp.at] TRACE: < +CEREG: 2,3
0000135014 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000135012 [ncp.at] TRACE: < OK
0000143352 [app] INFO: Still trying to connect to cellular 02:00
0000143352 [app] INFO: Power source: USB Host
0000143352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000149812 [ncp.at] TRACE: > AT+CIMI
0000149817 [ncp.at] TRACE: < OK
0000150017 [ncp.client] TRACE: Sticky EPS denied state for 30 s, RF reset
0000150018 [ncp.at] TRACE: > AT+CFUN=0,0
0000150021 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000150024 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000150108 [ncp.at] TRACE: < OK
0000150108 [ncp.at] TRACE: > AT+CFUN=1,0
0000150114 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000150119 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000150112 [ncp.at] TRACE: < OK
0000150113 [ncp.at] TRACE: > AT+CEREG?
0000150117 [ncp.at] TRACE: < +CEREG: 2,3
0000150124 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000150118 [ncp.at] TRACE: < OK
0000153352 [app] INFO: Still trying to connect to cellular 02:10
0000153352 [app] INFO: Power source: USB Host
0000153352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000163352 [app] INFO: Still trying to connect to cellular 02:20
0000163352 [app] INFO: Power source: USB Host
0000163352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000165118 [ncp.at] TRACE: > AT+CEREG?
0000165127 [ncp.at] TRACE: < +CEREG: 2,3
0000165129 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000165127 [ncp.at] TRACE: < OK
0000173352 [app] INFO: Still trying to connect to cellular 02:30
0000173352 [app] INFO: Power source: USB Host
0000173352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000173627 [ncp.at] TRACE: < +CEREG: 2
0000173629 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000180127 [ncp.at] TRACE: > AT+CEREG?
0000180135 [ncp.at] TRACE: < +CEREG: 2,2
0000180138 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000180136 [ncp.at] TRACE: < OK
0000183352 [app] INFO: Still trying to connect to cellular 02:40
0000183352 [app] INFO: Power source: USB Host
0000183354 [app] INFO: Battery state: charged, SoC: 32.23
0000188671 [app.help] INFO: No compatible carriers found (searching for 02:00)
0000193352 [app] INFO: Still trying to connect to cellular 02:50
0000193352 [app] INFO: Power source: USB Host
0000193352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000195136 [ncp.at] TRACE: > AT+CEREG?
0000195142 [ncp.at] TRACE: < +CEREG: 2,2
0000195145 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000195143 [ncp.at] TRACE: < OK
0000203352 [app] INFO: Still trying to connect to cellular 03:00
0000203352 [app] INFO: Power source: USB Host
0000203352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000209843 [ncp.at] TRACE: < +CEREG: 3
0000209848 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000209844 [ncp.at] TRACE: > AT+CIMI
0000209847 [ncp.at] TRACE: < OK
0000210147 [ncp.at] TRACE: > AT+CEREG?
0000210152 [ncp.at] TRACE: < +CEREG: 2,3
0000210155 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000210153 [ncp.at] TRACE: < OK
0000213352 [app] INFO: Still trying to connect to cellular 03:10
0000213352 [app] INFO: Power source: USB Host
0000213352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000223352 [app] INFO: Still trying to connect to cellular 03:20
0000223352 [app] INFO: Power source: USB Host
0000223352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000225153 [ncp.at] TRACE: > AT+CEREG?
0000225159 [ncp.at] TRACE: < +CEREG: 2,3
0000225161 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000225159 [ncp.at] TRACE: < OK
0000233352 [app] INFO: Still trying to connect to cellular 03:30
0000233352 [app] INFO: Power source: USB Host
0000233352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000240159 [ncp.at] TRACE: > AT+CEREG?
0000240164 [ncp.at] TRACE: < +CEREG: 2,3
0000240167 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000240165 [ncp.at] TRACE: < OK
0000243352 [app] INFO: Still trying to connect to cellular 03:40
0000243352 [app] INFO: Power source: USB Host
0000243352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000248672 [app.help] INFO: No compatible carriers found (searching for 03:00)
0000253352 [app] INFO: Still trying to connect to cellular 03:50
0000253352 [app] INFO: Power source: USB Host
0000253352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000254867 [ncp.client] TRACE: Sticky EPS denied state for 45 s, RF reset
0000254868 [ncp.at] TRACE: > AT+CFUN=0,0
0000254871 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000254874 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000254962 [ncp.at] TRACE: < OK
0000254963 [ncp.at] TRACE: > AT+CFUN=1,0
0000254968 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000254970 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000254966 [ncp.at] TRACE: < OK
0000255166 [ncp.at] TRACE: > AT+CEREG?
0000255170 [ncp.at] TRACE: < +CEREG: 2,3
0000255172 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000255170 [ncp.at] TRACE: < OK
0000263352 [app] INFO: Still trying to connect to cellular 04:00
0000263352 [app] INFO: Power source: USB Host
0000263352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000269870 [ncp.at] TRACE: > AT+CIMI
0000269879 [ncp.at] TRACE: < OK
0000270179 [ncp.at] TRACE: > AT+CEREG?
0000270187 [ncp.at] TRACE: < +CEREG: 2,3
0000270190 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000270188 [ncp.at] TRACE: < OK
0000273352 [app] INFO: Still trying to connect to cellular 04:10
0000273352 [app] INFO: Power source: USB Host
0000273352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000278587 [ncp.at] TRACE: < +CEREG: 2
0000278589 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000283352 [app] INFO: Still trying to connect to cellular 04:20
0000283352 [app] INFO: Power source: USB Host
0000283352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000285287 [ncp.at] TRACE: > AT+CEREG?
0000285295 [ncp.at] TRACE: < +CEREG: 2,2
0000285298 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000285296 [ncp.at] TRACE: < OK
0000293352 [app] INFO: Still trying to connect to cellular 04:30
0000293352 [app] INFO: Power source: USB Host
0000293352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000300296 [ncp.at] TRACE: > AT+CEREG?
0000300302 [ncp.at] TRACE: < +CEREG: 2,2
0000300305 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000300302 [ncp.at] TRACE: < OK
0000303352 [app] INFO: Still trying to connect to cellular 04:40
0000303352 [app] INFO: Power source: USB Host
0000303352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000308673 [app.help] INFO: No compatible carriers found (searching for 04:00)
0000313352 [app] INFO: Still trying to connect to cellular 04:50
0000313352 [app] INFO: Power source: USB Host
0000313352 [app] INFO: Battery state: disconnected, SoC: -1.00
0000315303 [ncp.at] TRACE: > AT+CEREG?
0000315309 [ncp.at] TRACE: < +CEREG: 2,2
0000315312 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000315309 [ncp.at] TRACE: < OK
0000317109 [ncp.at] TRACE: < +CEREG: 3
0000317111 [app.help] INFO: EPS network (CEREG) Status: registration denied (3)
0000323352 [app] INFO: Still trying to connect to cellular 05:00
0000323352 [app] INFO: Power source: USB Host
0000323352 [app] INFO: Battery state: disconnected, SoC: -1.00

oraclerouter · May 14, 2022, 1:38pm

Quick update, I got mine fixed by deactivating and reactivating the SIM. Any root case on why this happened?

no1089 · May 16, 2022, 7:10am

If you see this is most likely a SIM activation issue - Doing an activation cycle is usually the fix, but in some cases it can take a couple of hours to do so.

CEREG: 2,2 indicates no compatible carriers on the local tower.

Cloud debug is explained in more detail here:
https://support.particle.io/hc/en-us/articles/360044518213-Cellular-Connectivity-Troubleshooting-Guide

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