Hi @rickkas7
here log after using cloud debug:
Connected to USB serial
e[999;999He[6n> 0000023293 [app] INFO: deviceID: e00fce68a11a22f7c655aea4
0000023294 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023295 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023296 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023297 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023298 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023298 [app] INFO: modem is not yet responding
0000023301 [system.nm] INFO: State changed: DISABLED β IFACE_DOWN
0000023301 [system.nm] INFO: State changed: IFACE_DOWN β IFACE_REQUEST_UP
0000023303 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023303 [ncp.client] TRACE: Modem already on
0000023304 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023305 [system.nm] INFO: State changed: IFACE_REQUEST_UP β IFACE_UP
0000023316 [app] INFO: Still trying to connect to cellular 00:00
0000023317 [app] INFO: Power source: USB Host
0000023318 [app] INFO: Battery state: charged, SoC: 97.49
0000023403 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023503 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023504 [ncp.client] TRACE: Muxer is not currently running
0000023505 [ncp.client] TRACE: Initialized muxer @ 921600 baudrate
0000023505 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000023506 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000023507 [ncp.client] TRACE: Resumed muxed session
0000023508 [gsm0710muxer] INFO: Openning mux channel 1
0000023860 [gsm0710muxer] INFO: Closing mux channel 2
0000023912 [ncp.at] TRACE: > AT
0000023914 [ncp.at] TRACE: < OK
0000023914 [ncp.client] TRACE: NCP ready to accept AT commands
0000023915 [ncp.at] TRACE: > ATI9
0000023929 [ncp.at] TRACE: < OK
0000023929 [ncp.client] TRACE: App firmware: 101
0000023930 [ncp.at] TRACE: > AT+UGPIOC?
0000023933 [ncp.at] TRACE: < +UGPIOC:
0000023938 [ncp.at] TRACE: < OK
0000023938 [ncp.at] TRACE: > AT+UGPIOR=23
0000023941 [ncp.at] TRACE: < +UGPIO: 23, 0
0000023942 [ncp.at] TRACE: < OK
0000023942 [ncp.client] INFO: Using external Nano SIM card
0000023943 [ncp.at] TRACE: > AT+CPIN?
0000023946 [ncp.at] TRACE: < +CPIN: READY
0000023946 [ncp.at] TRACE: < OK
0000023947 [ncp.at] TRACE: > AT+CCID
0000023965 [ncp.at] TRACE: < +CCID: 8925010000415662921
0000023965 [ncp.at] TRACE: < OK
0000023966 [ncp.at] TRACE: > AT+IFC=2,2
0000023968 [ncp.at] TRACE: < OK
0000023969 [ncp.at] TRACE: > AT
0000023971 [ncp.at] TRACE: < OK
0000023971 [ncp.at] TRACE: > AT+COPS=3,2
0000023983 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000023974 [ncp.at] TRACE: < OK
0000023975 [ncp.at] TRACE: > AT+CGEREP=1,0
0000023977 [ncp.at] TRACE: < OK
0000023978 [ncp.at] TRACE: > AT+UPSV=0
0000023981 [ncp.at] TRACE: < OK
0000023981 [gsm0710muxer] INFO: Mux channel 1 already opened
0000023982 [ncp.at] TRACE: > AT
0000023984 [ncp.at] TRACE: < OK
0000023985 [ncp.client] TRACE: NCP state changed: 1
0000023986 [net.pppncp] TRACE: NCP event 1
0000023986 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000023987 [net.ppp.client] TRACE: State NONE β READY
0000023990 [ncp.at] TRACE: > AT+CFUN=1,0
0000024008 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000024013 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000023996 [ncp.at] TRACE: < OK
0000023998 [ncp.at] TRACE: > AT+CGDCONT=1,βIPβ,βinternet.mtnβ
0000024023 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=internet.mtn
0000023998 [ncp.at] TRACE: < +CGEV: ME CLASS B
0000024002 [ncp.at] TRACE: < OK
0000024003 [ncp.at] TRACE: > AT+CFUN=1,0
0000024033 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000024036 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000024006 [ncp.at] TRACE: < OK
0000024007 [ncp.at] TRACE: > AT+CREG=2
0000024040 [app.help] INFO: Network registration (CREG) Set to location enabled (2)
0000024009 [ncp.at] TRACE: < OK
0000024011 [ncp.at] TRACE: > AT+CGREG=2
0000024044 [app.help] INFO: GPRS network (CGREG) Set to location enabled (2)
0000024013 [ncp.at] TRACE: < OK
0000024015 [ncp.client] TRACE: NCP connection state changed: 1
0000024015 [net.pppncp] TRACE: NCP event 2
0000024015 [net.pppncp] TRACE: State changed event: 1
0000024016 [ncp.at] TRACE: > AT+COPS?
0000024016 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000024019 [ncp.at] TRACE: < +COPS: 0
0000024053 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000024020 [ncp.at] TRACE: < OK
0000024021 [ncp.at] TRACE: > AT+CREG?
0000024024 [ncp.at] TRACE: < +CREG: 2,0
0000024059 [app.help] INFO: Network registration (CREG) Status: not registered, not searching (0)
0000024025 [ncp.at] TRACE: < OK
0000024026 [ncp.at] TRACE: > AT+CGREG?
0000024029 [ncp.at] TRACE: < +CGREG: 2,0
0000024064 [app.help] INFO: GPRS network (CGREG) Status: not registered, not searching (0)
0000024029 [ncp.at] TRACE: < OK
0000028130 [ncp.at] TRACE: < +CGEV: NW CLASS A
0000028130 [ncp.at] TRACE: < +CREG: 1,β00F8β,β44417β,6
0000028137 [app.help] INFO: Network registration (CREG) Status: registered, home network (1)
0000028138 [app.help] INFO: Tracking area code: 00F8
0000028139 [app.help] INFO: Cell identifier: 44417
0000028141 [app.help] INFO: Access technology: GSM + HSDPA & USUPA (6)
0000028131 [ncp.at] TRACE: > AT+CIMI
0000028131 [ncp.at] TRACE: < +CGREG: 1,β00F8β,β44417β,6,β02β
0000028145 [app.help] INFO: GPRS network (CGREG) Status: registered, home network (1)
0000028147 [app.help] INFO: Tracking area code: 00F8
0000028148 [app.help] INFO: Cell identifier: 44417
0000028151 [app.help] INFO: Access technology: GSM + HSDPA & USUPA (6)
0000028134 [ncp.at] TRACE: < OK
0000028235 [ncp.client] TRACE: NCP connection state changed: 2
0000028235 [gsm0710muxer] INFO: Openning mux channel 2
0000028509 [net.pppncp] TRACE: NCP event 100
0000028509 [net.pppncp] TRACE: New auth info
0000028511 [net.pppncp] TRACE: NCP event 2
0000028511 [net.pppncp] TRACE: State changed event: 2
0000028511 [net.ppp.client] TRACE: PPP thread event LOWER_UP
0000028512 [net.ppp.client] TRACE: State READY β CONNECT
0000028512 [net.ppp.client] TRACE: State CONNECT β CONNECTING
0000029514 [ncp.at] TRACE: > AT
0000029516 [ncp.at] TRACE: < OK
0000029517 [ncp.at] TRACE: > ATH
0000029519 [ncp.at] TRACE: < OK
0000029520 [ncp.at] TRACE: > ATD99**1#
0000029525 [net.ppp.client] TRACE: PPP phase β 3
0000029525 [net.ppp.client] TRACE: PPP phase β 6
0000029530 [net.ppp.client] TRACE: PPP phase β 7
0000029530 [net.ppp.client] TRACE: PPP phase β 9
0000033298 [ncp.at] TRACE: > AT+CGMI
0000033301 [ncp.at] TRACE: < OK
0000033301 [app] INFO: manufacturer: u-blox
0000033305 [app] INFO: model: SARA-U201
0000033308 [app] INFO: firmware version: 23.60
0000033316 [app] INFO: ordering code: SARA-U201-03B-00
0000033325 [app] INFO: IMEI: 354762114487173
0000033329 [app] INFO: IMSI: u-blox
0000033345 [app] INFO: ICCID: 8925010000415662921
0000033346 [app] INFO: Still trying to connect to cellular 00:10
0000033346 [app] INFO: Power source: USB Host
0000033348 [app] INFO: Battery state: charged, SoC: 97.49
0000035535 [system.nm] INFO: State changed: IFACE_UP β IFACE_LINK_UP
0000035536 [net.ppp.client] TRACE: PPP thread event UP
0000035537 [net.ppp.client] TRACE: State CONNECTING β CONNECTED
0000035537 [net.pppncp] TRACE: Negotiated MTU: 1500
0000035538 [system.nm] INFO: State changed: IFACE_LINK_UP β IP_CONFIGURED
0000035539 [net.ppp.client] TRACE: PPP phase β 10
0000035545 [app] INFO: Connected to cellular in 00:12
0000035546 [app] INFO: Connecting to the Particle cloudβ¦
0000035638 [system] INFO: Cloud: connecting
0000035641 [system] WARN: Failed to load session data from persistent storage
0000041414 [system] INFO: Cloud socket connected
0000041414 [comm.protocol.handshake] INFO: Establish secure connection
0000045547 [app] INFO: Still trying to connect to the cloud 00:10
0000045547 [app] INFO: Power source: USB Host
0000045549 [app] INFO: Battery state: charged, SoC: 97.49
0000055546 [app] INFO: Still trying to connect to the cloud 00:20
0000055546 [app] INFO: Power source: USB Host
0000055549 [app] INFO: Battery state: charged, SoC: 97.49
0000065547 [app] INFO: Still trying to connect to the cloud 00:30
0000065547 [app] INFO: Power source: USB Host
0000065549 [app] INFO: Battery state: charged, SoC: 97.49
0000075547 [app] INFO: Still trying to connect to the cloud 00:40
0000075547 [app] INFO: Power source: USB Host
0000075549 [app] INFO: Battery state: charged, SoC: 97.49
0000085546 [app] INFO: Still trying to connect to the cloud 00:50
0000085546 [app] INFO: Power source: USB Host
0000085548 [app] INFO: Battery state: charged, SoC: 97.49
0000086428 [comm.dtls] ERROR: handshake failed -6800
0000086431 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000095546 [app] INFO: Still trying to connect to the cloud 01:00
0000095546 [app] INFO: Power source: USB Host
0000095548 [app] INFO: Battery state: charged, SoC: 97.49
0000097640 [system] WARN: Internet test failed: timeout
0000097640 [system] WARN: Cloud handshake failed, code=-220
0000097890 [system] INFO: Cloud: disconnecting
0000097890 [system] INFO: Cloud: disconnected
0000097890 [system] INFO: Cloud: connecting
0000097894 [system] WARN: Failed to load session data from persistent storage
0000098692 [system] INFO: Cloud socket connected
0000098694 [comm.protocol.handshake] INFO: Establish secure connection
0000105547 [app] INFO: Still trying to connect to the cloud 01:10
0000105547 [app] INFO: Power source: USB Host
0000105549 [app] INFO: Battery state: charged, SoC: 97.49
0000115547 [app] INFO: Still trying to connect to the cloud 01:20
0000115547 [app] INFO: Power source: USB Host
0000115549 [app] INFO: Battery state: charged, SoC: 97.49
0000125546 [app] INFO: Still trying to connect to the cloud 01:30
0000125546 [app] INFO: Power source: USB Host
0000125549 [app] INFO: Battery state: charged, SoC: 97.49
0000135547 [app] INFO: Still trying to connect to the cloud 01:40
0000135547 [app] INFO: Power source: USB Host
0000135549 [app] INFO: Battery state: charged, SoC: 97.49
0000143707 [comm.dtls] ERROR: handshake failed -6800
0000143710 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000145546 [app] INFO: Still trying to connect to the cloud 01:50
0000145546 [app] INFO: Power source: USB Host
0000145548 [app] INFO: Battery state: charged, SoC: 97.49
0000154840 [system] WARN: Internet test failed: timeout
0000154840 [system] WARN: Cloud handshake failed, code=-220
0000155090 [system] INFO: Cloud: disconnecting
0000155090 [system] INFO: Cloud: disconnected
0000155090 [system] INFO: Cloud: connecting
0000155094 [system] WARN: Failed to load session data from persistent storage
0000155546 [app] INFO: Still trying to connect to the cloud 02:00
0000155546 [app] INFO: Power source: USB Host
0000155548 [app] INFO: Battery state: charged, SoC: 97.49
0000156504 [system] INFO: Cloud socket connected
0000156504 [comm.protocol.handshake] INFO: Establish secure connection
0000165546 [app] INFO: Still trying to connect to the cloud 02:10
0000165546 [app] INFO: Power source: USB Host
0000165549 [app] INFO: Battery state: charged, SoC: 97.49
0000175547 [app] INFO: Still trying to connect to the cloud 02:20
0000175547 [app] INFO: Power source: USB Host
0000175549 [app] INFO: Battery state: charged, SoC: 97.49
0000185546 [app] INFO: Still trying to connect to the cloud 02:30
0000185546 [app] INFO: Power source: USB Host
0000185549 [app] INFO: Battery state: charged, SoC: 97.49
0000195547 [app] INFO: Still trying to connect to the cloud 02:40
0000195547 [app] INFO: Power source: USB Host
0000195549 [app] INFO: Battery state: charged, SoC: 97.49
0000201517 [comm.dtls] ERROR: handshake failed -6800
0000201521 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000205546 [app] INFO: Still trying to connect to the cloud 02:50
0000205546 [app] INFO: Power source: USB Host
0000205548 [app] INFO: Battery state: charged, SoC: 97.49
0000211523 [system] WARN: Internet test failed: timeout
0000211523 [system] WARN: Cloud handshake failed, code=-220
0000211773 [system] INFO: Cloud: disconnecting
0000211773 [system] INFO: Cloud: disconnected
0000211773 [system] INFO: Cloud: connecting
0000211777 [system] WARN: Failed to load session data from persistent storage
0000212524 [system] INFO: Cloud socket connected
0000212524 [comm.protocol.handshake] INFO: Establish secure connection
0000215547 [app] INFO: Still trying to connect to the cloud 03:00
0000215547 [app] INFO: Power source: USB Host
0000215549 [app] INFO: Battery state: charged, SoC: 97.49
0000225546 [app] INFO: Still trying to connect to the cloud 03:10
0000225546 [app] INFO: Power source: USB Host
0000225549 [app] INFO: Battery state: charged, SoC: 97.49
0000235547 [app] INFO: Still trying to connect to the cloud 03:20
0000235547 [app] INFO: Power source: USB Host
0000235549 [app] INFO: Battery state: charged, SoC: 97.49
0000245546 [app] INFO: Still trying to connect to the cloud 03:30
0000245546 [app] INFO: Power source: USB Host
0000245549 [app] INFO: Battery state: charged, SoC: 97.49
0000255546 [app] INFO: Still trying to connect to the cloud 03:40
0000255546 [app] INFO: Power source: USB Host
0000255549 [app] INFO: Battery state: charged, SoC: 97.49
0000257538 [comm.dtls] ERROR: handshake failed -6800
0000257541 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000265546 [app] INFO: Still trying to connect to the cloud 03:50
0000265546 [app] INFO: Power source: USB Host
0000265548 [app] INFO: Battery state: charged, SoC: 97.49
0000268750 [system] WARN: Internet test failed: timeout
0000268750 [system] WARN: Cloud handshake failed, code=-220
0000269000 [system] INFO: Cloud: disconnecting
0000269000 [system] INFO: Cloud: disconnected
0000269000 [system] INFO: Cloud: connecting
0000269004 [system] WARN: Failed to load session data from persistent storage
0000270628 [system] INFO: Cloud socket connected
0000270628 [comm.protocol.handshake] INFO: Establish secure connection
0000275546 [app] INFO: Still trying to connect to the cloud 04:00
0000275546 [app] INFO: Power source: USB Host
0000275549 [app] INFO: Battery state: charged, SoC: 97.49
0000285546 [app] INFO: Still trying to connect to the cloud 04:10
0000285546 [app] INFO: Power source: USB Host
0000285549 [app] INFO: Battery state: charged, SoC: 97.49
0000295547 [app] INFO: Still trying to connect to the cloud 04:20
0000295547 [app] INFO: Power source: USB Host
0000295549 [app] INFO: Battery state: charged, SoC: 97.49