Boron 3910 blinking cyan

My Boron is blinking cyan then blink once red. From what I read this is a key issue.

I tried to follow the steps from this link: Device Blinking Cyan | Troubleshooting | Particle

and got result:
" New Key Created!
Saved!
Saved!
attempting to add a new public key for device e00fce68a11a22f7c655aea4
submitting public key succeeded!
Okay! New keys in place, your device should restart."

After it restarted and blinking cyan again.

anyone to assist? thank you

I don’t think you have a keys error, I think you have a different cellular data communication error. Could you get a log from either of:

Hi @rickkas7

here log after using cloud debug:

Connected to USB serial
e[999;999He[6n> 0000023293 [app] INFO: deviceID: e00fce68a11a22f7c655aea4
0000023294 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023295 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023296 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023297 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023298 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023298 [app] INFO: modem is not yet responding
0000023301 [system.nm] INFO: State changed: DISABLED → IFACE_DOWN
0000023301 [system.nm] INFO: State changed: IFACE_DOWN → IFACE_REQUEST_UP
0000023303 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023303 [ncp.client] TRACE: Modem already on
0000023304 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023305 [system.nm] INFO: State changed: IFACE_REQUEST_UP → IFACE_UP
0000023316 [app] INFO: Still trying to connect to cellular 00:00
0000023317 [app] INFO: Power source: USB Host
0000023318 [app] INFO: Battery state: charged, SoC: 97.49
0000023403 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023503 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023504 [ncp.client] TRACE: Muxer is not currently running
0000023505 [ncp.client] TRACE: Initialized muxer @ 921600 baudrate
0000023505 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000023506 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000023507 [ncp.client] TRACE: Resumed muxed session
0000023508 [gsm0710muxer] INFO: Openning mux channel 1
0000023860 [gsm0710muxer] INFO: Closing mux channel 2
0000023912 [ncp.at] TRACE: > AT
0000023914 [ncp.at] TRACE: < OK
0000023914 [ncp.client] TRACE: NCP ready to accept AT commands
0000023915 [ncp.at] TRACE: > ATI9
0000023929 [ncp.at] TRACE: < OK
0000023929 [ncp.client] TRACE: App firmware: 101
0000023930 [ncp.at] TRACE: > AT+UGPIOC?
0000023933 [ncp.at] TRACE: < +UGPIOC:
0000023938 [ncp.at] TRACE: < OK
0000023938 [ncp.at] TRACE: > AT+UGPIOR=23
0000023941 [ncp.at] TRACE: < +UGPIO: 23, 0
0000023942 [ncp.at] TRACE: < OK
0000023942 [ncp.client] INFO: Using external Nano SIM card
0000023943 [ncp.at] TRACE: > AT+CPIN?
0000023946 [ncp.at] TRACE: < +CPIN: READY
0000023946 [ncp.at] TRACE: < OK
0000023947 [ncp.at] TRACE: > AT+CCID
0000023965 [ncp.at] TRACE: < +CCID: 8925010000415662921
0000023965 [ncp.at] TRACE: < OK
0000023966 [ncp.at] TRACE: > AT+IFC=2,2
0000023968 [ncp.at] TRACE: < OK
0000023969 [ncp.at] TRACE: > AT
0000023971 [ncp.at] TRACE: < OK
0000023971 [ncp.at] TRACE: > AT+COPS=3,2
0000023983 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000023974 [ncp.at] TRACE: < OK
0000023975 [ncp.at] TRACE: > AT+CGEREP=1,0
0000023977 [ncp.at] TRACE: < OK
0000023978 [ncp.at] TRACE: > AT+UPSV=0
0000023981 [ncp.at] TRACE: < OK
0000023981 [gsm0710muxer] INFO: Mux channel 1 already opened
0000023982 [ncp.at] TRACE: > AT
0000023984 [ncp.at] TRACE: < OK
0000023985 [ncp.client] TRACE: NCP state changed: 1
0000023986 [net.pppncp] TRACE: NCP event 1
0000023986 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000023987 [net.ppp.client] TRACE: State NONE → READY
0000023990 [ncp.at] TRACE: > AT+CFUN=1,0
0000024008 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000024013 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000023996 [ncp.at] TRACE: < OK
0000023998 [ncp.at] TRACE: > AT+CGDCONT=1,“IP”,“internet.mtn”
0000024023 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=internet.mtn
0000023998 [ncp.at] TRACE: < +CGEV: ME CLASS B
0000024002 [ncp.at] TRACE: < OK
0000024003 [ncp.at] TRACE: > AT+CFUN=1,0
0000024033 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000024036 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000024006 [ncp.at] TRACE: < OK
0000024007 [ncp.at] TRACE: > AT+CREG=2
0000024040 [app.help] INFO: Network registration (CREG) Set to location enabled (2)
0000024009 [ncp.at] TRACE: < OK
0000024011 [ncp.at] TRACE: > AT+CGREG=2
0000024044 [app.help] INFO: GPRS network (CGREG) Set to location enabled (2)
0000024013 [ncp.at] TRACE: < OK
0000024015 [ncp.client] TRACE: NCP connection state changed: 1
0000024015 [net.pppncp] TRACE: NCP event 2
0000024015 [net.pppncp] TRACE: State changed event: 1
0000024016 [ncp.at] TRACE: > AT+COPS?
0000024016 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000024019 [ncp.at] TRACE: < +COPS: 0
0000024053 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000024020 [ncp.at] TRACE: < OK
0000024021 [ncp.at] TRACE: > AT+CREG?
0000024024 [ncp.at] TRACE: < +CREG: 2,0
0000024059 [app.help] INFO: Network registration (CREG) Status: not registered, not searching (0)
0000024025 [ncp.at] TRACE: < OK
0000024026 [ncp.at] TRACE: > AT+CGREG?
0000024029 [ncp.at] TRACE: < +CGREG: 2,0
0000024064 [app.help] INFO: GPRS network (CGREG) Status: not registered, not searching (0)
0000024029 [ncp.at] TRACE: < OK
0000028130 [ncp.at] TRACE: < +CGEV: NW CLASS A
0000028130 [ncp.at] TRACE: < +CREG: 1,“00F8”,“44417”,6
0000028137 [app.help] INFO: Network registration (CREG) Status: registered, home network (1)
0000028138 [app.help] INFO: Tracking area code: 00F8
0000028139 [app.help] INFO: Cell identifier: 44417
0000028141 [app.help] INFO: Access technology: GSM + HSDPA & USUPA (6)
0000028131 [ncp.at] TRACE: > AT+CIMI
0000028131 [ncp.at] TRACE: < +CGREG: 1,“00F8”,“44417”,6,“02”
0000028145 [app.help] INFO: GPRS network (CGREG) Status: registered, home network (1)
0000028147 [app.help] INFO: Tracking area code: 00F8
0000028148 [app.help] INFO: Cell identifier: 44417
0000028151 [app.help] INFO: Access technology: GSM + HSDPA & USUPA (6)
0000028134 [ncp.at] TRACE: < OK
0000028235 [ncp.client] TRACE: NCP connection state changed: 2
0000028235 [gsm0710muxer] INFO: Openning mux channel 2
0000028509 [net.pppncp] TRACE: NCP event 100
0000028509 [net.pppncp] TRACE: New auth info
0000028511 [net.pppncp] TRACE: NCP event 2
0000028511 [net.pppncp] TRACE: State changed event: 2
0000028511 [net.ppp.client] TRACE: PPP thread event LOWER_UP
0000028512 [net.ppp.client] TRACE: State READY → CONNECT
0000028512 [net.ppp.client] TRACE: State CONNECT → CONNECTING
0000029514 [ncp.at] TRACE: > AT
0000029516 [ncp.at] TRACE: < OK
0000029517 [ncp.at] TRACE: > ATH
0000029519 [ncp.at] TRACE: < OK
0000029520 [ncp.at] TRACE: > ATD99**1#
0000029525 [net.ppp.client] TRACE: PPP phase → 3
0000029525 [net.ppp.client] TRACE: PPP phase → 6
0000029530 [net.ppp.client] TRACE: PPP phase → 7
0000029530 [net.ppp.client] TRACE: PPP phase → 9
0000033298 [ncp.at] TRACE: > AT+CGMI
0000033301 [ncp.at] TRACE: < OK
0000033301 [app] INFO: manufacturer: u-blox
0000033305 [app] INFO: model: SARA-U201
0000033308 [app] INFO: firmware version: 23.60
0000033316 [app] INFO: ordering code: SARA-U201-03B-00
0000033325 [app] INFO: IMEI: 354762114487173
0000033329 [app] INFO: IMSI: u-blox
0000033345 [app] INFO: ICCID: 8925010000415662921
0000033346 [app] INFO: Still trying to connect to cellular 00:10
0000033346 [app] INFO: Power source: USB Host
0000033348 [app] INFO: Battery state: charged, SoC: 97.49
0000035535 [system.nm] INFO: State changed: IFACE_UP → IFACE_LINK_UP
0000035536 [net.ppp.client] TRACE: PPP thread event UP
0000035537 [net.ppp.client] TRACE: State CONNECTING → CONNECTED
0000035537 [net.pppncp] TRACE: Negotiated MTU: 1500
0000035538 [system.nm] INFO: State changed: IFACE_LINK_UP → IP_CONFIGURED
0000035539 [net.ppp.client] TRACE: PPP phase → 10
0000035545 [app] INFO: Connected to cellular in 00:12
0000035546 [app] INFO: Connecting to the Particle cloud…
0000035638 [system] INFO: Cloud: connecting
0000035641 [system] WARN: Failed to load session data from persistent storage
0000041414 [system] INFO: Cloud socket connected
0000041414 [comm.protocol.handshake] INFO: Establish secure connection
0000045547 [app] INFO: Still trying to connect to the cloud 00:10
0000045547 [app] INFO: Power source: USB Host
0000045549 [app] INFO: Battery state: charged, SoC: 97.49
0000055546 [app] INFO: Still trying to connect to the cloud 00:20
0000055546 [app] INFO: Power source: USB Host
0000055549 [app] INFO: Battery state: charged, SoC: 97.49
0000065547 [app] INFO: Still trying to connect to the cloud 00:30
0000065547 [app] INFO: Power source: USB Host
0000065549 [app] INFO: Battery state: charged, SoC: 97.49
0000075547 [app] INFO: Still trying to connect to the cloud 00:40
0000075547 [app] INFO: Power source: USB Host
0000075549 [app] INFO: Battery state: charged, SoC: 97.49
0000085546 [app] INFO: Still trying to connect to the cloud 00:50
0000085546 [app] INFO: Power source: USB Host
0000085548 [app] INFO: Battery state: charged, SoC: 97.49
0000086428 [comm.dtls] ERROR: handshake failed -6800
0000086431 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000095546 [app] INFO: Still trying to connect to the cloud 01:00
0000095546 [app] INFO: Power source: USB Host
0000095548 [app] INFO: Battery state: charged, SoC: 97.49
0000097640 [system] WARN: Internet test failed: timeout
0000097640 [system] WARN: Cloud handshake failed, code=-220
0000097890 [system] INFO: Cloud: disconnecting
0000097890 [system] INFO: Cloud: disconnected
0000097890 [system] INFO: Cloud: connecting
0000097894 [system] WARN: Failed to load session data from persistent storage
0000098692 [system] INFO: Cloud socket connected
0000098694 [comm.protocol.handshake] INFO: Establish secure connection
0000105547 [app] INFO: Still trying to connect to the cloud 01:10
0000105547 [app] INFO: Power source: USB Host
0000105549 [app] INFO: Battery state: charged, SoC: 97.49
0000115547 [app] INFO: Still trying to connect to the cloud 01:20
0000115547 [app] INFO: Power source: USB Host
0000115549 [app] INFO: Battery state: charged, SoC: 97.49
0000125546 [app] INFO: Still trying to connect to the cloud 01:30
0000125546 [app] INFO: Power source: USB Host
0000125549 [app] INFO: Battery state: charged, SoC: 97.49
0000135547 [app] INFO: Still trying to connect to the cloud 01:40
0000135547 [app] INFO: Power source: USB Host
0000135549 [app] INFO: Battery state: charged, SoC: 97.49
0000143707 [comm.dtls] ERROR: handshake failed -6800
0000143710 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000145546 [app] INFO: Still trying to connect to the cloud 01:50
0000145546 [app] INFO: Power source: USB Host
0000145548 [app] INFO: Battery state: charged, SoC: 97.49
0000154840 [system] WARN: Internet test failed: timeout
0000154840 [system] WARN: Cloud handshake failed, code=-220
0000155090 [system] INFO: Cloud: disconnecting
0000155090 [system] INFO: Cloud: disconnected
0000155090 [system] INFO: Cloud: connecting
0000155094 [system] WARN: Failed to load session data from persistent storage
0000155546 [app] INFO: Still trying to connect to the cloud 02:00
0000155546 [app] INFO: Power source: USB Host
0000155548 [app] INFO: Battery state: charged, SoC: 97.49
0000156504 [system] INFO: Cloud socket connected
0000156504 [comm.protocol.handshake] INFO: Establish secure connection
0000165546 [app] INFO: Still trying to connect to the cloud 02:10
0000165546 [app] INFO: Power source: USB Host
0000165549 [app] INFO: Battery state: charged, SoC: 97.49
0000175547 [app] INFO: Still trying to connect to the cloud 02:20
0000175547 [app] INFO: Power source: USB Host
0000175549 [app] INFO: Battery state: charged, SoC: 97.49
0000185546 [app] INFO: Still trying to connect to the cloud 02:30
0000185546 [app] INFO: Power source: USB Host
0000185549 [app] INFO: Battery state: charged, SoC: 97.49
0000195547 [app] INFO: Still trying to connect to the cloud 02:40
0000195547 [app] INFO: Power source: USB Host
0000195549 [app] INFO: Battery state: charged, SoC: 97.49
0000201517 [comm.dtls] ERROR: handshake failed -6800
0000201521 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000205546 [app] INFO: Still trying to connect to the cloud 02:50
0000205546 [app] INFO: Power source: USB Host
0000205548 [app] INFO: Battery state: charged, SoC: 97.49
0000211523 [system] WARN: Internet test failed: timeout
0000211523 [system] WARN: Cloud handshake failed, code=-220
0000211773 [system] INFO: Cloud: disconnecting
0000211773 [system] INFO: Cloud: disconnected
0000211773 [system] INFO: Cloud: connecting
0000211777 [system] WARN: Failed to load session data from persistent storage
0000212524 [system] INFO: Cloud socket connected
0000212524 [comm.protocol.handshake] INFO: Establish secure connection
0000215547 [app] INFO: Still trying to connect to the cloud 03:00
0000215547 [app] INFO: Power source: USB Host
0000215549 [app] INFO: Battery state: charged, SoC: 97.49
0000225546 [app] INFO: Still trying to connect to the cloud 03:10
0000225546 [app] INFO: Power source: USB Host
0000225549 [app] INFO: Battery state: charged, SoC: 97.49
0000235547 [app] INFO: Still trying to connect to the cloud 03:20
0000235547 [app] INFO: Power source: USB Host
0000235549 [app] INFO: Battery state: charged, SoC: 97.49
0000245546 [app] INFO: Still trying to connect to the cloud 03:30
0000245546 [app] INFO: Power source: USB Host
0000245549 [app] INFO: Battery state: charged, SoC: 97.49
0000255546 [app] INFO: Still trying to connect to the cloud 03:40
0000255546 [app] INFO: Power source: USB Host
0000255549 [app] INFO: Battery state: charged, SoC: 97.49
0000257538 [comm.dtls] ERROR: handshake failed -6800
0000257541 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000265546 [app] INFO: Still trying to connect to the cloud 03:50
0000265546 [app] INFO: Power source: USB Host
0000265548 [app] INFO: Battery state: charged, SoC: 97.49
0000268750 [system] WARN: Internet test failed: timeout
0000268750 [system] WARN: Cloud handshake failed, code=-220
0000269000 [system] INFO: Cloud: disconnecting
0000269000 [system] INFO: Cloud: disconnected
0000269000 [system] INFO: Cloud: connecting
0000269004 [system] WARN: Failed to load session data from persistent storage
0000270628 [system] INFO: Cloud socket connected
0000270628 [comm.protocol.handshake] INFO: Establish secure connection
0000275546 [app] INFO: Still trying to connect to the cloud 04:00
0000275546 [app] INFO: Power source: USB Host
0000275549 [app] INFO: Battery state: charged, SoC: 97.49
0000285546 [app] INFO: Still trying to connect to the cloud 04:10
0000285546 [app] INFO: Power source: USB Host
0000285549 [app] INFO: Battery state: charged, SoC: 97.49
0000295547 [app] INFO: Still trying to connect to the cloud 04:20
0000295547 [app] INFO: Power source: USB Host
0000295549 [app] INFO: Battery state: charged, SoC: 97.49

Thank you. From the log, it looks like:

You’re using a 3rd-party SIM card, have set the external SIM flag and the APN. This looks OK.

0000023942 [ncp.client] INFO: Using external Nano SIM card

0000023998 [ncp.at] TRACE: > AT+CGDCONT=1,“IP”,“internet.mtn”
0000024023 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=internet.mtn

Your 3rd-party SIM card was able to connect to a tower, so it was activated properly.

0000028131 [ncp.at] TRACE: < +CGREG: 1,“00F8”,“44417”,6,“02”
0000028145 [app.help] INFO: GPRS network (CGREG) Status: registered, home network (1)

You were able to establish a PDP session (cellular data session):

0000035539 [net.ppp.client] TRACE: PPP phase → 10
0000035545 [app] INFO: Connected to cellular in 00:12
0000035546 [app] INFO: Connecting to the Particle cloud…

This is where things go wrong:

0000086428 [comm.dtls] ERROR: handshake failed -6800
0000086431 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000097640 [system] WARN: Internet test failed: timeout
0000097640 [system] WARN: Cloud handshake failed, code=-220

It’s not possible to tell exactly what’s wrong, but it looks like you can’t send or receive IP data even though you were able to establish a PDP session. One cause of this is a bad APN.

Unfortunately we have no visibility into 3rd-party SIM networks so there’s no way to tell if there’s a SIM configuration or other issue that’s causing it.

2 Likes

Thank you @rickkas7 for your assistance.

I changed the sim card and it worked perfectly. now the device is breathing.

Thank you

1 Like

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