I successfully connected the Tachyon to a monitor and am currently attempting the initial setup.
All settings have been completed, but I encountered an issue during the final account login step. Although I entered the correct ID and password, a “login timeout” warning appeared.
I would like to understand why this warning occurred and how I can resolve it.
Hi @Computervision I don't show any Particle accounts with an email of test2@gmail.com. Can you confirm that you're logging in with a valid account for login.particle.io?
Thank you for your response.
This email address was entered as a temporary one because I did not want to disclose my personal email address.
I had already entered the correct account information, and after the login timeout warning appeared, I entered test2@gmail.com.
And to confirm, your Tachyon can connect to the internet? What color is the LED flashing?
Have you tried a factory reset? Breathing green means it's connected to the broad internet, but not to the Particle Cloud which would explain the timeout.
Thank you for your response. The device is still in a handshake-pending state.
I would like to know how to connect it to the Particle Cloud.
I have already completed the process of holding the power button for 3 seconds as instructed.
https://developer.particle.io/tachyon/setup/install-setup
I also connected the device via USB-C and completed all the steps on the setup page below:
https://setup.particle.io/
However, even after more than a day, it is still not connected to the cloud.
Could you please advise on how to resolve this issue?
Not yet, If it is not connected by today, I’ll try resetting it tomorrow.
