Since Jun 12th, I’ve been trying to reach the Particle Team for support.
I opened a support ticket that day (ticket ID is 91912) and to this day I haven’t received any answer whatsoever.
I’m unable to post anything in the General and also the Troubleshooting category of this forum, I made a post that received no answer:
What is the General category?
That’s why I ended up posting in “Hardware”
I also ordered some Particle products on Jun 18 and I haven’t received any update (P32202). I think it’s fairly normal for orders to be shipped between 3-5 days? At this point, I want to cancel that order.
I know we are living in extra ordinary days but, hey wouldn’t it be nice to have a heads up at least? If you are taking longer to ship things, post a notice on your store.
I’ve been a Particle user for a good while (I even have the Champion badge!), I actually felt excited to send an email to the support team to see how the process would go but I feel a little let down.