Two T-SOMs suddenly not working?

Connectivity Cellular
1 
{"service":{"device":{"status":"unreachable"},"cloud":{"uptime":2268,"publish":{"sent":4}},"coap":{"round_trip":null}}}

This is the only message I get in the web console now. I am in good cell service and unaffected devices are working. Does this mean that my T-SOMs are possibly toast?

2

@Support - can you take a look early next week?

3

@nickB can you please DM me and @jalbersr the DeviceIDs to check on them?

4

Hi, I was able to resolve the issue using the web tools

2 Likes
5

That’s great! I’m glad to hear they are working.