Tachyon - repeatedly alternates between online & offline states every few seconds but cellular connection is up

Hello,

Since last week, I’m seeing a weird issue with Tachyon (Ubuntu 20.04) repeatedly alternating between online (cyan) and offline (green) states. I haven’t seen this behaviour before at all. Up until a week ago, the cellular connection was rock solid and LED indiction was correct with ‘breathing cyan’.

I’m able to SSH via WiFi. However, Particle Console reports that the cellular connection drops repeatedly after a few seconds. I’m not able to open a shell session from within the Console.

RILD service is fine.

systemctl status particle-tachyon-rild
RILD service is running fine.

systemctl restart particle-tachyon-rild
RILD restart works fine.

Modem state is Connected.
$ particle-tachyon-ril-ctl state
Connected

Power cycle of the modem worked fine. Ran the following in a SSH session window and observed state changes.

particle-tachyon-ril-ctl disconnect
particle-tachyon-ril-ctl power off
particle-tachyon-ril-ctl power on
particle-tachyon-ril-ctl connect

$ particle-tachyon-ril-ctl state --follow
Listening for State changes...
State: Disconnecting
State: Registered
State: Disabling
State: Disabled
State: Enabling
State: Enabled
State: Registered
State: Connecting
State: Connected

However, the Tachyon LED alternates between Cyan and Green every few seconds. I’m not able to open a terminal session via the Particle Console.

The modem seems to be detected and working:
$ particle-tachyon-ril-ctl status
state: 12
signal-quality: 62, true
access-technologies: 13
m3gpp-registration-state: 5
m3gpp-operator-code: 302720
m3gpp-operator-name: Rogers Wireless
cdma-cdma1x-registration-state: 4
cdma-evdo-registration-state: 4
cdma-sid: 0
cdma-nid: 0

Interestingly, both ‘vitals’ and ‘gnss’ commands seem to be fine as well.
$ particle-tachyon-ril-ctl vitals
$ particle-tachyon-ril-ctl gnss

I’m able to connect to the Tachyon remotely via Tor. So, the cellular connection is working. I suspect that the Particle Console is reflecting the repeated cyan/green LED states and indicating cellular connection/disconnection.

I’d appreciate if someone from Dev can look at the Console & LED issues. I’ll be glad to assist with any additional troubleshooting.

@zpm1066 Could you collect the full system logs and DM them to me?

Hi @kmparticle ,

Yes, will do shortly. Thank you.