This is likely a silly question but I haven’t wrapped my head around this yet.
I have a number of E-Series based devices manufactured.
3 were claimed to my developer account initially before being added to a product, then the rest were added via import to that product within my account. This leaves me with the first few devices having owner “me@mymail.com” and a number of devices with owner set to “none”.
For Electron/E Series products it’s common to have all of the devices claimed to a single account. It can be your account, or a special account set up to own all of the devices.
(For Photon/P1 products you can do that as well, but it’s more common to use customer accounts, either simple auth or two-legged shadow customers. You can use shadow customers with the Electron/E Series as well, but it’s not typically necessary and much more work.)
We do not recommend using unclaimed devices (owner is empty) in a product.
With the device online and breathing cyan you can either:
Log into https://build.particle.io, click the Device icon (circle with 4 lines) and Add Device. Enter the Device ID from the console
The CLI command you suggested was exactly what I was after - I had mistakenly assumed that by adding a device to my Product that it was in-fact “claimed”.