Hi @hoxworth - I just looked up your two orders (101762664 and 101617357) and both look that they shipped. Your prototyping bundle order (101762664) was shipped on July 13th and your single Photon with headers order (101617357) was shipped on June 25, so you wouldn’t have received an email updating you on your order since both have been completed.
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For those of us that placed an order that includes both photons and shields, would Particle consider shipping the photons before the shields?
FWIW, I’m also not getting update emails on my second order.
Hey @crowcasso - shipping shields before photons would double each customer’s shipping costs. At this point, there is no way for us to charge and collect for this separate shipping costs. We will definitely consider how to do this for the Electron and any other pre-order products we sell. In regards to your update, a large amount of emails were sent this morning updating individual orders so you might see it in your inbox now.
Hi, everyone. This thread is getting untenably long, so I’m going to close it and make a new one.
Feel free to post there if you have any questions about the shipping process that you think could benefit from community input and visibility.
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