Hi there, to date I’ve helped a handful of customers remotely get my Photon-based product connected to their wifi network mostly without issue. Today is the first time I’ve hit a wall - we were able to use the iOS app + skip authentication to connect and it succeeded quickly. However, Photon remained flashing green (never flashed more quickly like it was nearing a successful connection).
We then cleared WiFi credentials and tried again using SoftAP and ran into the same issue - flashing green without a successful connection ever being made. I am running firmware 2.0.0-rc.2 and have other units with identical firmware and code working fine at customer sites.
Customer has an Arris CM820 router which creates both 2.4 and 5ghz networks and we also tried directly next to the router. Any idea what might be happening or what else to try? Customer is non-technical so using CLI is not an option. Do I need to jump into the router settings to enforce 40mhz width?
My back up idea at this point is to ship an Argon-based unit instead with the customer’s credentials pre-loaded, but also worried in case that fails. Any help is appreciated, thanks!