Photon stuck in safe mode

Hi,

I have a problem with one Photon that is already deployed at a customer. After a year of problem-free operation, it suddenly ended up in the safe mode (breathing magenta) and I can’t recover it by OTA flashing - tried various Device OS versions, user firmware, tinker etc… hundreds of combinations of different versions (via script).

Is there any possibility to find out what kind of dependency is not met on the device from the output I can get from it?

We run our own instance of the Brewskey cloud - the Photon is not connected to the official Particle cloud, there is a chance we have a bug in the cloud implementation. However, the Brewskey cloud is usually able to solve all dependencies reliably.

Thanks for all ideas!

The output of the modules stored on the device:

{
   "f":[
      
   ],
   "v":{
      
   },
   "p":6,
   "m":[
      {
         "s":16384,
         "l":"m",
         "vc":30,
         "vv":30,
         "f":"b",
         "n":"0",
         "v":1003,
         "d":[
            
         ]
      },
      {
         "s":262144,
         "l":"m",
         "vc":30,
         "vv":30,
         "f":"s",
         "n":"1",
         "v":207,
         "d":[
            
         ]
      },
      {
         "s":262144,
         "l":"m",
         "vc":30,
         "vv":30,
         "f":"s",
         "n":"2",
         "v":102,
         "d":[
            {
               "f":"s",
               "n":"1",
               "v":102,
               "_":""
            }
         ]
      },
      {
         "s":131072,
         "l":"m",
         "vc":30,
         "vv":26,
         "u":"27AB07E6ABA1F2CE920BEC14DC118D430DF89DE833766C8AF6D4EAE4C05CF22D",
         "f":"u",
         "n":"1",
         "v":6,
         "d":[
            {
               "f":"s",
               "n":"2",
               "v":2008,
               "_":""
            }
         ]
      },
      {
         "s":131072,
         "l":"f",
         "vc":30,
         "vv":0,
         "d":[
            
         ]
      }
   ]
}

One more detail

  • the device should contain 2.0.0 OS

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