Particle Mesh will ship in October


#42

The charge is listed as pending on my credit card with Nov 3rd as the purchase date, so something is being processed on the weekend. Still no shipping email but I got my order in quite early so I’m hoping it will ship Monday or Tuesday.

I’m still worried about huge brokerage fees on my Canadian order; I don’t mind the wait at this point but it’s the uncertainty that I want to end.


#43

I’m hoping it’s not more than $50 CAD. Last time Customs charged me (for $30 US in hardware) $20 CAD ($3 for the customs fee on the hardware itself, and $15 for a customs processing fee plus taxes). Pretty sad…
It’s alright, we are getting what we want, soon :wink:


#44

At least they give you guys free healthcare in Canada right? :slight_smile:


#45

can’t complain, free healthcare and tons of snow to surf downhill :snowboarder: life is good :call_me_hand:


#46

Woohoo, my order’s been charged, never felt happier about money dissapearing overnight.
I preordered mid February so I’ll have been looking forward to this for 9 months by the time it ships and gets here (France).

The real bonus is that I can finally also stop adding ‘just one more because I’m first in line and shipping is free’ items to my cart.


#47

@will For USA shipments of you know if your shipping partner will be using USPS, FedEx, or UPS exclusively?

Just wondering what to expect.


Delivery of Mesh Pre-Orders?
#48

too bad… no email, no charge, no notifications, checked the credit card every day, still nope. ordered the item right after the announcement from the email that they are “free shipping for the first 24 hours!

now… maybe I should send some inquiries to the support.


#49

Hey there! We’re running another batch of cards to charge this morning. As of right now, I can see your card hasn’t charged yet, but I’ll check back this afternoon and see if it was processed or not!

Edit: just got word that the charges from today were completed. I checked on yours specifically and it was charged! Sorry for the delay in that, there was a small error with our billing API that was skipping over your email due to some casing issues. We’ve gotten that fixed now and you’re good to go!


#50

Hello! I just tried checking on this but nothing came up under the email you used for the community here. Could you DM me the email that you used to place your pre-order? I’ll check on this for you!


#51

Great question! For US orders, they should all be shipping FedEx Ground (any order over 1lb) or FedEx Smart Post (any order less than 1lb). FedEx Smart Post usually delivers it to your local post office branch and then USPS finishes the delivery from there, but the same tracking number should work in both places.


#52

Hey I still haven’t received my board and I’m not sure where to check my order status as there’s no page for that on my account.


#53

Hey there! The best way to check on your order is to contact our team at http://support.particle.io! We’ll be able to provide you with the information you need to validate your order.