Hey there @hokutosei –
Below is the FAQ section from our most recent email sent to all preorder customers (sent last Tuesday, October 23) that may address your questions. If your card has not already been charged it is very likely that it will be charged in the next 24 - 48 hours. If it has not after that, it may be that we had an issue charging your credit card for some reason.
Happy to answer any questions you might have that aren’t addressed by the email below:
Fulfillment timelines, credit cards, and shipping addresses
We want to make sure that you receive your Particle Mesh preorder without a hitch. To that end, please read the following important updates and FAQs about Particle Mesh fulfillment:
Where is my Particle Mesh hardware?
Fulfillment begins this Friday from our third-party logistics provider in the Midwest United States, where the first preorders for Particle Mesh are being packed for delivery. As these initial units begin to ship, the last batch of manufactured Mesh devices are en-route from our contract manufacturer in Shenzhen.
When will my preorder ship?
Particle Mesh preorders will be shipped in the order that they were placed, pending availability of all of the items included in your order. We will start on Friday with a handful of test orders to confirm our fulfillment process and will continue fulfillment of remaining orders in the subsequent weeks. Note that due to high demand for Particle Mesh, it may take several weeks for our logistics provider to ship all preorders, and that we will not ship your preorder until we have all of the items required to fulfill your order.
There’s a problem with my shipping address.
If we were unable to validate your shipping address, you should have already received an email with instructions to update your address. Pending shipment, you can visit support.particle.io to confirm any updates.
There’s a problem with my credit card.
If we are unable to process your credit card payment you should receive an email with instructions on updating your payment information. We will not ship any items before payment. If you have questions, please visit support.particle.io.