Thank you for the answer. I don’t think that I have problems for the credit card… It’s a corporate card and not personal… We use this card from paying cloud services to buying hardwares. I checked it last night(+9 jst Tokyo time), but no charge yet. We received your email last week, that you are shipping, I hope you could have included in to your email to whom you are shipping.
I also have not gotten a charge or confirmation email for anything, and also used a corporate card. Should we assume, since we’re already in November, that our shipment will be delayed until sometime this month? If so, can we get some kind of timeline?
AFAIK your credit cards are getting charged as soon the order can be fullfilled (i.e. the devices are available in the warehouse) and with the charging the shipping process starts (i.e. packaging, labeling, posting, …) but the actual shipping info will only be sent out once the tracking information becomes available which will be a bit later as the shipping service is a 3rd party that has some lead time too.
@will can I have someone check on my order status tomorrow? I just received another email about updating my cc information, which I’ve already done and verified, and just checked the balance on the card, which has more than enough to cover the order.
The charge is listed as pending on my credit card with Nov 3rd as the purchase date, so something is being processed on the weekend. Still no shipping email but I got my order in quite early so I’m hoping it will ship Monday or Tuesday.
I’m still worried about huge brokerage fees on my Canadian order; I don’t mind the wait at this point but it’s the uncertainty that I want to end.
I’m hoping it’s not more than $50 CAD. Last time Customs charged me (for $30 US in hardware) $20 CAD ($3 for the customs fee on the hardware itself, and $15 for a customs processing fee plus taxes). Pretty sad…
It’s alright, we are getting what we want, soon
Woohoo, my order’s been charged, never felt happier about money dissapearing overnight.
I preordered mid February so I’ll have been looking forward to this for 9 months by the time it ships and gets here (France).
The real bonus is that I can finally also stop adding ‘just one more because I’m first in line and shipping is free’ items to my cart.
too bad… no email, no charge, no notifications, checked the credit card every day, still nope. ordered the item right after the announcement from the email that they are “free shipping for the first 24 hours!”
now… maybe I should send some inquiries to the support.
Hey there! We’re running another batch of cards to charge this morning. As of right now, I can see your card hasn’t charged yet, but I’ll check back this afternoon and see if it was processed or not!
Edit: just got word that the charges from today were completed. I checked on yours specifically and it was charged! Sorry for the delay in that, there was a small error with our billing API that was skipping over your email due to some casing issues. We’ve gotten that fixed now and you’re good to go!