Hello Community,
I preordered the MUON635 in May 2024 and, as of Feb 2026, there is still no confirmed shipping date.
Over the past ~2 years, I have followed up multiple times and received shifting timelines. Most recently, support indicated that no firm shipment date is available and has been directing customers toward refunds.
I would like to understand:
• Has anyone actually received their MUON635?
• Is there an official roadmap update post-acquisition?
• Is the product still actively planned for release?
I am genuinely interested in the product and would prefer delivery over refund, but clarity would be appreciated.
Thank you.
@Support any update please.
I believe you’ve received a response and options for your particular situation via a ticket.
The M635 is not yet shipping.
I can’t comment further, but this has been sent along to the team. We expect a formal response soon.
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