My LG5 is not pairing with either the Argon or Xenon. It stays on the “Pairing with your …” window. Does anyone have a solution or workaround to this problem?

Do you have the latest Android app?

The Particle app version is 2.3.7. The LG5 is running Android 8.0.0.

Seems like the LG5 phones are having issues. Earlier reported: Mesh device setup failing with android app I’ll see where to file this issue and hope there is a fix soon

Same issue here with a Samsung S6 running 2.3.7. Tried it with my old S3 and that works fine.

More information: I updated the firmware on a Xenon to hybrid-0.8.0-rc.25-xenon.bin using the particle cli on a linux box (Ubuntu 18.04) via USB. Pairing with the LG G5 still doesn’t work.

Note3 fails also downloaded latest version 5 mins ago

Can we please have a workaround as this is not a great first impression after a long wait. Can you confirm this is only an issue on specific phone models or is it location/network etc. Can you give some confirmed working models? Or any other way we can start prototyping?

The new rc26 firmware is likely to fix this for you. Try upgrading to rc26 on your mesh devices, and the Android app should connect just fine. Let us know how it goes!

As an added note to @jensck_particle 's response, if you are having difficulty upgrading over OTA, you can refer to the upgrade methods here at [Updated 12/12] Particle Mesh Known Issues and Fixes

Thanks for the info. I updated both the Argon and the Xenon with rc26(with ncp-0.0.5 for the Argon) via the cli and unfortunately the problem still persists. Neither board pairs with the Particle app on a LG G5.

LG5 not pairing with Argon or Xenon

Troubleshooting

dkryder December 15, 2018, 3:51pm 13

also might want to check that under location/scanning that you do not have scanning toggled off. some people turn off Bluetooth scanning to save power if they do not use Bluetooth often.

Topic		Replies	Views
Argon/Xenon - Particle App 2.3.{6,7} Android - Spins during pairing BLE // NFC	25	3497	December 14, 2018
Initial pairing and update fails - Argon Troubleshooting	9	2462	December 8, 2018
Xenon stuck at "Pairing" Troubleshooting xenon	7	893	December 20, 2018
Unable to connect any mesh device to Android BLE // NFC argon	6	927	December 29, 2018
Xenon - Argon connect stuck at "Adding Xenon to the mesh network" BLE // NFC	14	2328	October 6, 2019

LG5 not pairing with Argon or Xenon

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