Hello! I am having trouble connecting an Argon to the cloud. First the issue was that it was claimed by my old account. It has been unclaimed. But it still gets stuck when trying to connect to cloud via the app. I have tried the particle cli. there i get a message saying unable to scan for wi-fi networks. i have tried opening cmder as admin. also tried adding sudo in front. did not work. i then tried the setup trough the browser. during the update it tells me that the device has been disconnected. now i am out of ideas so i have to ask. anyone?
Could you get a log from the web device doctor?
0000000237 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000002300 [app] INFO: Auto-connect disabled
0000002550 [ncp.esp32.mux] INFO: Starting GSM07.10 muxer
0000002551 [ncp.esp32.mux] INFO: Openning mux channel 0
0000002551 [ncp.esp32.mux] INFO: GSM07.10 muxer thread started
0000002555 [ncp.esp32.mux] INFO: Openning mux channel 1
0000003575 [app] INFO: doing wifiScan
0000003579 [app] INFO: Doing Wi-fi scan
0000006089 [app] INFO: wiFiScan resultCount=3
0000026176 [app] INFO: setting credentials
0000026247 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000026253 [net.ifapi] INFO: Netif wl3 state UP
0000026255 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000028770 [ncp.esp32.mux] INFO: Openning mux channel 2
[system] INFO: Cloud socket=0, connecting to 18.214.12.187#5684
0000034632 [system] INFO: Cloud socket connected
0000034632 [system] INFO: Starting handshake: presense_announce=0
0000034632 [comm.protocol.handshake] INFO: Establish secure connection
0000034638 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2
0000035834 [comm.protocol.handshake] INFO: Sending HELLO message
0000101880 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0
A bunch of log messages are missing. This could be an issue with the web-based log viewer. Could you try the Particle CLI instead?
With the device connected by USB, reset the device then immediately do:
particle serial monitor --follow
this?
0000010001 [app] INFO: Platform: Argon
0000010001 [app] INFO: Binary compiled for: 4.0.1
0000010002 [app] INFO: Troubleshooting firmware version 12
0000010002 [app] INFO: System version: 4.0.1
0000010004 [app] INFO: Device ID: e00fce68abfee694198d0de6
0000010004 [app] INFO: Connecting to the cloud
0000010114 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000010120 [net.ifapi] INFO: Netif wl3 state UP
0000010123 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000010130 [ncp.esp32.at] TRACE: > AT+CWLAP
0000012636 [ncp.esp32.at] TRACE: < +CWLAP:(3,".py",-41,"90:72:40:17:c9:20",6)
0000012637 [ncp.esp32.at] TRACE: < OK
0000012637 [ncp.esp32.mux] INFO: Openning mux channel 2
0000013903 [ncp.esp32.client] TRACE: Connecting to ".py"
0000015809 [ncp.esp32.at] TRACE: < WIFI CONNECTED
0000016752 [ncp.esp32.at] TRACE: < OK
0000016752 [ncp.esp32.client] TRACE: NCP connection state changed: 2
0000016752 [net.esp32ncp] TRACE: NCP event 2
0000016752 [net.esp32ncp] TRACE: State changed event: 2
0000016754 [net.ifapi] INFO: Netif wl3 link UP
0000016754 [system.nm] INFO: State changed: IFACE_UP -> IFACE_LINK_UP
0000017384 [hal] INFO: DNS server list changed
0000017385 [net.ifapi] TRACE: Netif wl3 ipv4 configuration changed
0000017386 [system.nm] INFO: State changed: IFACE_LINK_UP -> IP_CONFIGURED
0000017388 [system] INFO: Cloud: connecting
0000017390 [system] INFO: Read Server Address = type:1,domain:$id.udp.particle.io
0000017394 [system] WARN: Failed to load session data from persistent storage
0000017394 [system] INFO: Discarding session data
0000017396 [system] TRACE: Resolving e00fce68abfee694198d0de6.v4.udp.particle.io#5684
0000017690 [system] TRACE: Address type: 3
0000017690 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17
0000017690 [system] INFO: Cloud socket=0, connecting to 18.214.12.187#5684
0000017692 [system] TRACE: Cloud socket=0, connected to 18.214.12.187#5684
0000017692 [system] TRACE: Updating cloud keepalive for AF_INET: 25000 -> 25000
0000017694 [system] TRACE: Applying new keepalive interval now
0000017694 [system] INFO: Cloud socket connected
0000017694 [system] INFO: Starting handshake: presense_announce=0
0000017696 [comm.protocol.handshake] INFO: Establish secure connection
0000017702 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2
0000018898 [comm.protocol.handshake] INFO: Sending HELLO message
0000095734 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0
0000095738 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10
0000095783 [serivce.ntp] TRACE: NTP time: 2025-07-03T19:03:54.688549Z
0000095785 [system] WARN: Internet available, cloud not reachable
0000095785 [system] WARN: Cloud handshake failed, code=-160
0000096035 [system] INFO: Cloud: disconnecting
0000096035 [system] INFO: Cloud: disconnected
0000096835 [system] INFO: Cloud: connecting
0000096837 [system] INFO: Read Server Address = type:1,domain:$id.udp.particle.io
0000096839 [system] WARN: Failed to load session data from persistent storage
0000096841 [system] INFO: Discarding session data
0000096843 [system] TRACE: Resolving e00fce68abfee694198d0de6.v4.udp.particle.io#5684
0000096893 [system] TRACE: Address type: 3
0000096895 [system] TRACE: Cloud socket=0, family=2, type=2, protocol=17
0000096895 [system] INFO: Cloud socket=0, connecting to 18.214.12.187#5684
0000096897 [system] TRACE: Cloud socket=0, connected to 18.214.12.187#5684
0000096897 [system] TRACE: Updating cloud keepalive for AF_INET: 25000 -> 25000
0000096899 [system] TRACE: Applying new keepalive interval now
0000096899 [system] INFO: Cloud socket connected
0000096899 [system] INFO: Starting handshake: presense_announce=0
0000096901 [comm.protocol.handshake] INFO: Establish secure connection
0000096909 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2
0000098158 [comm.protocol.handshake] INFO: Sending HELLO message
Yes, that's exactly what I was looking for. Thank you!
It looks like a firewall on your LAN is blocking traffic to or from the Particle cloud. See cloud services and firewalls for more information.
ah i think i know what to do now. thank you