I know there’s been some backend issues that have been marked as solved, but I have a couple xenon’s that don’t want to connect: [system] INFO: Cloud: connecting [system] INFO: Read Server Address = type:1,domain:$id.udp-mesh.particle.io [system] ERROR: Failed to load session data from persistent s…

[image] Over 20 Devices just went down Troubleshooting We have the site visit issue as well… Not able to reach devices or gateways. There is for sure something impacting connectivity to the Particle cloud. I very much hope that there is an option to recover devices witho…

Hey there @peergum – please follow this thread for updates. We are pursuing a resolution that does not require a physical a physical device reset and will post more information as soon as we have a clear resolution.

I'm having the same issue today with 2 of 4 Xenons. I've tried rebooting all my internet equipment, the gateway Argon, even trying safe mode. The other 2 Xenons and the Argon are fine and reconnect instantly. I only have WARN level logging but it looks similar to kenmacd's original post, with thi…

A 3rd Xenon is now stuck like this, the Argon and remaining Xenon are still fine. The LED status is blinking cyan (not breathing), then 3 orange blinks, repeating forever. Finally remembered the solution is to power off all Xenons then turn them back on one at a time, now all 4 are back online. …

@will so frustrating. Set up an Argon with a Xenon. Ran fine for a day, then the Xenon would not connect to the mesh that the Argon was in. Have tried following these directions, unclaiming, setting up new networks, tried adding brand new Xenon’s, factory reset. you name it, nothing works. Even got…

Internet available, Cloud not reachable!

Troubleshooting

peergum May 4, 2019, 9:57pm 2

Boron LTE - Permanently flashing green after running out of battery

Topic		Replies	Views
Xenon can't reconnect (blinking cyan + 3 orange) Troubleshooting xenon	7	1978	January 3, 2020
Xenons not making Cloud Connection via mesh BLE // NFC	22	3994	December 4, 2018
Trouble connecting a xenon to the cloud Troubleshooting	9	1058	November 29, 2018
Xenon Blinking Cyan followed by 3 Orange Troubleshooting xenon	10	1025	May 8, 2019
Partial disconnect of mesh devices BLE // NFC	35	2319	April 24, 2019

Internet available, Cloud not reachable!

Related topics