[Howto] Setup photon if docs step fail

what exactly do you mean “force the firmware update?”
-which FW version are you referring to?

-Corey

Thanks Moors7, guess I need to wait until they solve the I2C bugs.

Hi @wmjenk,

Sorry that you’re continuing to encounter this issue and that the I2C bug hasn’t yet been resolved. Our firmware team has their full energy on fixing this bug and a couple others that are plaguing us so that we can release a new version soon. That said, it’s a tricky bug that is definitely taking much longer than expected to resolve. We are also in touch with SparkFun behind the scenes, and definitely don’t blame them for this one - this is a firmware issue and is our fault, not theirs. There is nothing wrong with their hardware (as far as I’m aware), and we are working hard to fix the software bug that’s driving this.

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I have just “tried” connecting my two photon’s from my workplace. That is: I work in a VERY remote area, with only 3G mobile internet available. I have two mobile phones, so I just set one in “hotspot” mode, but the little photon’s refused to connect via the android app on my Galaxy S4, after factory resetting from my home wifi, they were just flashing blue. And I tried again (many times)

So, I fired up my trusty laptop, opened up PUTTY.EXE. Entered serial mode, 9600, 8, none, 1, xon/xoff, com10.
i = gave me the device id
w = asked for my SSID, so I put it in “NOKIA LUMINA 920”, option 3 for WPA2, and the password when asked.

The little buggers still wouldn’t connect!

After a lot more rebooting and swearing, i renamed my phone hotspot to “NOKIA920” and the little tackers can now be found. So, if you cannot connect, maybe try removing any spaces within your SSID.

Now, time to play with some code!

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Just for another datapoint, I have spaces in my SSID “beer palace” and that’s working. I’ll investigate with the same SSID just to rule out any length issues.

I’m a newbie trying to get my photon to work. This seemed to be the correct forum (“Setup photon if docs fail”) My issue: photon is powered and LED blinking BLUE. iPhone wifi is on and detects
the photon (“PHOTON-N4JQ”) - Open the Photon app on my iPhone, select "Setup a Photon…"
get the prompts to “plug Photon in…”, “verify LED is BLUE and blinking…” (It is), “Make sure
iOS device is conntected…” (It is) – Clicking “READY”, there is a delay of about a minute and I get a message “Could not communicate with Spark cloud. … confirm internet connection and
retry” - What am I missing or doing wrong?

Hello Corey, had issues posted in another forum and just found your comment on WEP long hex passwords being maybe an issue? Particle app cannot setup Photon

Just so happens that I am also trying to use the longer type password with WEP, do you think that might be the issue with my reported connection issues in other forum?

TY

GregF1

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WEP long password appeared to be the problem on this end, switched to WPA and app use setting up Photon went well utilizing IOS app!

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After many various attempts to get the app to find the device, I uninstalled and reinstalled the app on my Samsung phone and the app works now. Maybe an updated app from the one I installed a couple of weeks ago?

I followed the instructions (could not get particle cli to install on my Mac but the serial option worked). I have a flashing cyan light and no devices in Particle Build. Where do I go from here?

Wait, flashing cyan or ‘breathing’ cyan? If it’s flashing, could it be that there are blips of other colors in there, orange in particular?

I’d call it flashing. Brief spurts of mixed colors initially then just flashing cyan.