I have several devices, all photons, disconnecting from the cloud consistently. Many of these have been in the field for 2-3 years with no issues. Device OS ranges from 0.6.3 to 1.0.0, the ones with 0.8.0+ are showing 80 to 150+ disconnect events. My firmware hasn’t changed, WIFI setup hasn’t cha…

I also have several photon devices that are going offline and then back online. They all are running 1.0.1. A few on diagnostics indicate they have been having excessive disconnects and others show none.

All issues seemed to be solved after yesterday’s fix.

So it looks like my issue was not resolved with the fix yesterday. [disconnect%20problems]

Same here. I have a consumer product based on a Particle device that has also been operating fine until the last few days when it goes offline/online forty or fifty times a day. Just adding that the product is based on either a P1 or Photon (probably a P1) but I’ve never cracked it open to look whi…

All mine are still going up and down. They all are Photons.

I believe that @peergum is correct that is likely related to the incident he linked to @Mjones @jstobaugh @paulm A question for each of you. Are each of you still noticing this issue after doing full power cycles on your devices? (As in, a complete unplug, waiting several seconds at least) and pow…

Hi. I had tried a power cycle of the device earlier on the weekend, but I’ve just done another after seeing your message and the problem is still occurring.

All of my affected devices are in the field and don’t have easy access to reboot. So, in short, no they haven’t been powered down.

I suspect you may be experiencing a different issue here. Would you be able to private message me since impacted device IDs so that I can look into this further?

Excessive number of disconnect events on multiple devices

Troubleshooting

peergum May 4, 2019, 10:01pm 3

Possible hint here: Over 20 Devices just went down

Topic		Replies	Views
Photon shows offline, but its really online and running fine Cloud	24	8128	April 30, 2017
All devices offline Troubleshooting	46	2151	October 8, 2018
Photon goes offline – online every ten minutes Troubleshooting	19	3714	July 13, 2016
Online photons getting listed as offline in the cloud when a core is also online Cloud	17	4986	September 27, 2015
When I look at 'events' device constantly going offline coming online Troubleshooting	6	2085	May 23, 2018

Excessive number of disconnect events on multiple devices

Related topics