Excessive number of disconnect events on multiple devices

Hi @Mjones . My apologies on the update on this. I have been working with engineering to try and get more information on this issue. It looks like zachary responded to your question as well at Updates for the Status Incident of May 4th .

While it appears that it was likely caused as a result of the same source occurrence, the symptoms you are seeing with your devices are likely being caused by different issues than what’s being seen in our UDP and cellular devices.

We have every intent to resolve all issues caused as a result of this incident, but it is my understanding we will be prioritizing UDP and cellular first as we are seeing more severe disruptions in these types of devices.

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