Error: connect ETIMEDOUT 52.20.98.88:443 when running 'particle list'

Troubleshooting
#1 
➜  Downloads particle list
Error { [Error: connect ETIMEDOUT 52.20.98.88:443]
  code: 'ETIMEDOUT',
  errno: 'ETIMEDOUT',
  syscall: 'connect',
  address: '52.20.98.88',
  port: 443 }

I get the same error message even using VPN.

#2

What OS are you on and what version of the CLI do you have?

#3

Mac OSX EI Captitan 10.11.5
Particle 1.14.2

#4

Are you able to visit https://api.particle.io/v1 in your browser?

#5 
{
  "ok": false,
  "error": "Not Found",
  "device_name": "hoosier hamster hamster normal ferret"
}
#6

Seems ok. Are you behind a proxy? Can you try particle list again?

That IP adress is clearly not the :particle: :cloud: :slight_smile:

#7 
➜  ~ particle list
Error { [Error: connect ETIMEDOUT 52.20.98.88:443]
  code: 'ETIMEDOUT',
  errno: 'ETIMEDOUT',
  syscall: 'connect',
  address: '52.20.98.88',
  port: 443 }

The result is the same with or without a proxy or VPN.

#8

I’m not sure what’s wrong with your CLI configuration. Can you show the output for particle config identify?

You can do a npm uninstall -g particle-cli followed by a npm install -g particle-cli to see if that clears the issue.

#9 
➜  ~ particle config identify
Current profile: particle
Using API: https://api.particle.io
Access token:

Okay. I will try to uninstall and reinstall.

#10

The same after uninstalling and reinstalling.

#11

That IP address belongs to Nanit, which is apparently an IP connected baby camera/monitor company. Are you developing or using a Nanit product that could have installed a proxy or routing rule? Maybe they use CoAP too?

In a terminal shell, what happens when you type nslookup api.particle.io?

I see two Amazon AWS hosts that can answer to that name here in the US.

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#12 
➜  ~ nslookup api.particle.io
;; Got SERVFAIL reply from 222.172.200.68, trying next server
;; Got SERVFAIL reply from 222.172.200.68, trying next server
Server:		61.166.150.123
Address:	61.166.150.123#53

Non-authoritative answer:
api.particle.io	canonical name = particle-api.nodes.spark.io.
particle-api.nodes.spark.io	canonical name = prod-particle-elb-1247621827.us-east-1.elb.amazonaws.com.
Name:	prod-particle-elb-1247621827.us-east-1.elb.amazonaws.com
Address: 52.4.38.56
Name:	prod-particle-elb-1247621827.us-east-1.elb.amazonaws.com
Address: 52.205.55.201
#13

BTW, I am not using any Nanit product.

#14

I looks like your first DNS server did not know how to find api.particle.io and so punted to a secondary server. I think that is very likely related to your problem.

Can you try setting your DNS server to a known good one, like google’s at 8.8.8.8 and try again?

1 Like