I recently released firmware to all devices, 2 of them did not start publishing once they came back online. they are now stuck in some sort of loop saying the update failed. Almost all of the devices were on the same code before the firmware release, and the ones that weren't on the same code came back on ok. I'm confused why these two devices would have issues when plenty of others that were in the exact same state prior to the update did not?
Which version were you updating from, and which version were you updating to? I ran into a similar issue once before. From what I recall, I selected the previous version, rebooted the device, and pushed the update again.
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versions were the same (3.3.1 electron) it was just a different a new version of the code I was releasing.
I will try downpatching
yah i wanna say it hard faulted when i flashed it, im just curious why it would when all of my other devices were in the same "state" as these two that failed before the flash
So we had to go on site to put them in safe mode to recover them, the weird part is that cloud flashing them, they would consistently boot up and have an issue getting everything initialized and running. But, with the same code, if they were local flashed they booted up and worked immediately with no problems.
Is there something that separates the two? does a local flash reset the device on some deeper level, and if so how would we work around this issue?
To add here, safe mode still didn't work..
Exactly, dunno why a local flash would work over a safe mode cloud flash or even a regular cloud flash; considering it was exact same firmware and same OS (between flashing).