I'm standing here with a device based on P1 that is out at a customers location. The device is blinking single red blinks, then some white. I have seen this before and the solution has been to run the Particle device doctor. The first step of upgrading the firmware goes fine and then this happens: …

Let me ping someone that might be able to help, @rickkas7 are you able to assist?

It looks like it’s not taking user firmware. This could be a hardware failure or possibly a boot loader issue. I’d see if you can flash tinker manually or if you get an error like last page not writable, which would indicate a hardware problem. In DFU mode: particle flash --usb tinker If that wo…

I have a similar issue. I get through a few steps of device doctor, flashes device doctor app, clears eeprom, then Okay! New keys in place, your device will not restart. The Doctor didn't complete sucesfully. undefined Please visit our community forums for help with this error: https://commun…

I'm thinking it may not be a hardware issue, because now a second electron has the same problem. Well, I'm visiting the forum for help. Any ideas? Aside from fixing the spelling error? "Okay! New keys in place, your device will not restart. The Doctor didn't complete sucesfully. undefined Pl…

Same problem with a Photon that I bought during the preorder. It’s an oldie getting its first update. But, I’m stuck. As I remember, this is the kind of crap that made me abandon the device years ago.

My experience with Device Doctor is that it fails about 1 out of 3 times. As stated in this thread, it will get to the end and then fail. Normally I do it again and it works, sometimes it takes 2-3 times to make it work with the Photons I’ve used. I’ve tried different cables, USB ports, computers…

@syrinxtech @BrunoBronosky A neat trick I learned today from @ScruffR - hold down the Setup button for 10 seconds or more (until there’s some really fast Blue flashing) to wipe any Wifi credentials and then try running Device Doctor again. Saved my day!

Thanks @jenschr . I’ve used that trick many times in the past but haven’t tried it after a device doctor fail. I will give it a try the next time it happens. Oddly enough, I have used device doctor several times lately on my Mac and it hasn’t failed once. All of the previous failures have been wi…

Yeah. Used to be like that for also - until yesterday :wink:

Device doctor fails after flashing

Troubleshooting

jenschr February 7, 2018, 8:32pm 3

Anyone? I really need some help on this one. It’s related to this thread but this behaved a little different in that I couldn’t go through all steps successfully.

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Device doctor fails after flashing

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