Boron LTE Blinking Green

Hi all,

My team and I have been using the Particle Boron for a few years now in our products, and we have a device back from the field that is blinking green. We made sure to include graceful modem shutdown in our firmware to avoid this issue, as according to the previous app notes posted. Today I ran the cloud-debug code, courtesy of @rickkas7 (thanks for that helpful tool) on the device and got these logs back (attached below). Wondering if anyone might be able to provide some guidance on interpreting these? Thanks in advance for the help!

0000015339 [app] INFO: Starting Tests!
0000015339 [app] INFO: Platform: Boron
0000015339 [app] INFO: Binary compiled for: 2.1.0
0000015340 [app] INFO: Cloud Debug Release 2.1.4
0000015340 [app] INFO: System version: 2.1.0
0000015341 [app] INFO: Device ID: e00fce6822ecc371710cd3d0
0000015341 [app] INFO: Power source: USB Host
0000015343 [app] INFO: Battery state: charged, SoC: 97.88
0000015343 [app] INFO: This device could have Ethernet (is 3rd generation)
0000015345 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
0000023354 [app] INFO: deviceID: e00fce6822ecc371710cd3d0
0000023355 [app] INFO: PMIC inputVoltageLimit: 3880 mV   
0000023356 [app] INFO: PMIC inputCurrentLimit: 500 mA    
0000023357 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023358 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023359 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023359 [app] INFO: modem is not yet responding
0000023362 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000023364 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP        
0000023365 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023365 [net.pppncp] TRACE: NCP event 3
0000023365 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000023366 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000023366 [system.nm] TRACE: Interface 4 power state changed: 4
0000023367 [ncp.client] TRACE: Powering modem on
0000023379 [app] INFO: Still trying to connect to cellular 00:00
0000023379 [app] INFO: Power source: USB Host
0000023381 [app] INFO: Battery state: charged, SoC: 97.88
0000023517 [net.pppncp] TRACE: NCP event 3
0000023517 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000023518 [system.nm] TRACE: Interface 4 power state changed: 2
0000023518 [ncp.client] TRACE: Modem powered on
0000023518 [ncp.client] TRACE: Setting UART voltage translator state 1   
0000023618 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023718 [ncp.client] TRACE: Setting UART voltage translator state 1
0000024719 [ncp.at] TRACE: > AT
0000025719 [ncp.at] TRACE: > AT
0000026719 [ncp.at] TRACE: > AT
0000027719 [ncp.at] TRACE: > AT
0000028719 [ncp.at] TRACE: > AT
0000029719 [ncp.at] TRACE: > AT
0000030719 [ncp.at] TRACE: > AT
0000031719 [ncp.at] TRACE: > AT
0000032719 [ncp.at] TRACE: > AT
0000033719 [ncp.at] TRACE: > AT
0000034719 [ncp.at] TRACE: > AT
0000035720 [ncp.at] TRACE: > AT
0000036720 [ncp.at] TRACE: > AT
0000037720 [ncp.at] TRACE: > AT
0000038720 [ncp.at] TRACE: > AT
0000039720 [ncp.client] ERROR: No response from NCP
0000039720 [ncp.client] TRACE: Setting UART voltage translator state 0
0000039721 [ncp.client] TRACE: Hard resetting the modem
0000039721 [ncp.client] TRACE: Modem waiting up to 30s to power off with PWR_UC...
0000080721 [net.pppncp] TRACE: NCP event 3
0000080721 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_DOWN
0000080722 [system.nm] TRACE: Interface 4 power state changed: 1
0000080722 [ncp.client] TRACE: Deinit modem serial.
0000080723 [net.pppncp] ERROR: Failed to initialize cellular NCP client: -210
0000080723 [app] INFO: modem is not yet responding
0000080724 [app] INFO: Still trying to connect to cellular 00:57
0000080724 [app] INFO: Power source: USB Host
0000080726 [app] INFO: Battery state: charged, SoC: 97.88
0000080743 [app] INFO: modem is not yet responding
0000080823 [net.pppncp] TRACE: NCP event 3
0000080823 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000080824 [system.nm] TRACE: Interface 4 power state changed: 4
0000080824 [ncp.client] TRACE: Powering modem on
0000080974 [net.pppncp] TRACE: NCP event 3
0000080974 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000080975 [system.nm] TRACE: Interface 4 power state changed: 2
0000080975 [ncp.client] TRACE: Modem powered on
0000080975 [ncp.client] TRACE: Setting UART voltage translator state 1
0000081075 [ncp.client] TRACE: Setting UART voltage translator state 0
0000081175 [ncp.client] TRACE: Setting UART voltage translator state 1
0000082176 [ncp.at] TRACE: > AT
0000083176 [ncp.at] TRACE: > AT
0000084176 [ncp.at] TRACE: > AT
0000085176 [ncp.at] TRACE: > AT
0000086176 [ncp.at] TRACE: > AT
0000087176 [ncp.at] TRACE: > AT
0000088176 [ncp.at] TRACE: > AT
0000089176 [ncp.at] TRACE: > AT
0000090176 [ncp.at] TRACE: > AT
0000090724 [app] INFO: Still trying to connect to cellular 01:07
0000090724 [app] INFO: Power source: USB Host
0000090726 [app] INFO: Battery state: charged, SoC: 97.88
0000091176 [ncp.at] TRACE: > AT
0000092176 [ncp.at] TRACE: > AT
0000093177 [ncp.at] TRACE: > AT
0000094177 [ncp.at] TRACE: > AT
0000095177 [ncp.at] TRACE: > AT
0000096177 [ncp.at] TRACE: > AT
0000097177 [ncp.client] ERROR: No response from NCP
0000097177 [ncp.client] TRACE: Setting UART voltage translator state 0
0000097178 [ncp.client] TRACE: Hard resetting the modem
0000097178 [ncp.client] TRACE: Modem waiting up to 30s to power off with PWR_UC...
0000138178 [net.pppncp] TRACE: NCP event 3
0000138178 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_DOWN
0000138179 [system.nm] TRACE: Interface 4 power state changed: 1
0000138179 [ncp.client] TRACE: Deinit modem serial.
0000138180 [net.pppncp] ERROR: Failed to initialize cellular NCP client: -210
0000138180 [app] INFO: modem is not yet responding
0000138181 [app] INFO: Still trying to connect to cellular 01:54
0000138181 [app] INFO: Power source: USB Host
0000138183 [app] INFO: Battery state: charged, SoC: 97.88
0000138200 [app] INFO: modem is not yet responding
0000138280 [net.pppncp] TRACE: NCP event 3
0000138280 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000138281 [system.nm] TRACE: Interface 4 power state changed: 4
0000138281 [ncp.client] TRACE: Powering modem on
0000138431 [net.pppncp] TRACE: NCP event 3
0000138431 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000138432 [system.nm] TRACE: Interface 4 power state changed: 2
0000138432 [ncp.client] TRACE: Modem powered on
0000138432 [ncp.client] TRACE: Setting UART voltage translator state 1
0000138532 [ncp.client] TRACE: Setting UART voltage translator state 0
0000138632 [ncp.client] TRACE: Setting UART voltage translator state 1
0000139633 [ncp.at] TRACE: > AT
0000140633 [ncp.at] TRACE: > AT
0000141633 [ncp.at] TRACE: > AT
0000142633 [ncp.at] TRACE: > AT
0000143633 [ncp.at] TRACE: > AT
0000144633 [ncp.at] TRACE: > AT
0000145633 [ncp.at] TRACE: > AT
0000146633 [ncp.at] TRACE: > AT
0000147633 [ncp.at] TRACE: > AT
0000148181 [app] INFO: Still trying to connect to cellular 02:04
0000148181 [app] INFO: Power source: USB Host
0000148183 [app] INFO: Battery state: charged, SoC: 97.88
0000148633 [ncp.at] TRACE: > AT
0000149633 [ncp.at] TRACE: > AT
0000150634 [ncp.at] TRACE: > AT
0000151634 [ncp.at] TRACE: > AT
0000152634 [ncp.at] TRACE: > AT
0000153634 [ncp.at] TRACE: > AT
0000154634 [ncp.client] ERROR: No response from NCP
0000154634 [ncp.client] TRACE: Setting UART voltage translator state 0
0000154635 [ncp.client] TRACE: Hard resetting the modem
0000154635 [ncp.client] TRACE: Modem waiting up to 30s to power off with PWR_UC...
0000195635 [net.pppncp] TRACE: NCP event 3
0000195635 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_DOWN
0000195636 [system.nm] TRACE: Interface 4 power state changed: 1
0000195636 [ncp.client] TRACE: Deinit modem serial.
0000195637 [net.pppncp] ERROR: Failed to initialize cellular NCP client: -210
0000195637 [app] INFO: modem is not yet responding
0000195638 [app] INFO: Still trying to connect to cellular 02:52
0000195638 [app] INFO: Power source: USB Host
0000195640 [app] INFO: Battery state: charged, SoC: 97.88
0000195656 [app] INFO: modem is not yet responding
0000195737 [net.pppncp] TRACE: NCP event 3
0000195737 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000195738 [system.nm] TRACE: Interface 4 power state changed: 4
0000195738 [ncp.client] TRACE: Powering modem on
0000195888 [net.pppncp] TRACE: NCP event 3
0000195888 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000195889 [system.nm] TRACE: Interface 4 power state changed: 2
0000195889 [ncp.client] TRACE: Modem powered on
0000195889 [ncp.client] TRACE: Setting UART voltage translator state 1
0000195989 [ncp.client] TRACE: Setting UART voltage translator state 0
0000196089 [ncp.client] TRACE: Setting UART voltage translator state 1
0000197090 [ncp.at] TRACE: > AT
0000198090 [ncp.at] TRACE: > AT
0000199090 [ncp.at] TRACE: > AT
0000200090 [ncp.at] TRACE: > AT
0000201090 [ncp.at] TRACE: > AT
0000202090 [ncp.at] TRACE: > AT
0000203090 [ncp.at] TRACE: > AT
0000204090 [ncp.at] TRACE: > AT
0000205090 [ncp.at] TRACE: > AT
0000205638 [app] INFO: Still trying to connect to cellular 03:02
0000205638 [app] INFO: Power source: USB Host
0000205640 [app] INFO: Battery state: charged, SoC: 97.88
0000206090 [ncp.at] TRACE: > AT
0000207090 [ncp.at] TRACE: > AT
0000208091 [ncp.at] TRACE: > AT
0000209091 [ncp.at] TRACE: > AT
0000210091 [ncp.at] TRACE: > AT
0000211091 [ncp.at] TRACE: > AT
0000212091 [ncp.client] ERROR: No response from NCP
0000212091 [ncp.client] TRACE: Setting UART voltage translator state 0
0000212092 [ncp.client] TRACE: Hard resetting the modem
0000212092 [ncp.client] TRACE: Modem waiting up to 30s to power off with PWR_UC...
0000253092 [net.pppncp] TRACE: NCP event 3
0000253092 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_DOWN
0000253093 [system.nm] TRACE: Interface 4 power state changed: 1
0000253093 [ncp.client] TRACE: Deinit modem serial.
0000253094 [net.pppncp] ERROR: Failed to initialize cellular NCP client: -210
0000253094 [app] INFO: modem is not yet responding
0000253095 [app] INFO: Still trying to connect to cellular 03:49
0000253095 [app] INFO: Power source: USB Host
0000253097 [app] INFO: Battery state: charged, SoC: 97.88
0000253114 [app] INFO: modem is not yet responding
0000253194 [net.pppncp] TRACE: NCP event 3
0000253194 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000253195 [system.nm] TRACE: Interface 4 power state changed: 4
0000253195 [ncp.client] TRACE: Powering modem on
0000253345 [net.pppncp] TRACE: NCP event 3
0000253345 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000253346 [system.nm] TRACE: Interface 4 power state changed: 2
0000253346 [ncp.client] TRACE: Modem powered on
0000253346 [ncp.client] TRACE: Setting UART voltage translator state 1
0000253446 [ncp.client] TRACE: Setting UART voltage translator state 0
0000253546 [ncp.client] TRACE: Setting UART voltage translator state 1
0000254547 [ncp.at] TRACE: > AT
0000255547 [ncp.at] TRACE: > AT
0000256547 [ncp.at] TRACE: > AT
0000257547 [ncp.at] TRACE: > AT
0000258547 [ncp.at] TRACE: > AT
0000259547 [ncp.at] TRACE: > AT
0000260547 [ncp.at] TRACE: > AT
0000261547 [ncp.at] TRACE: > AT
0000262547 [ncp.at] TRACE: > AT
0000263095 [app] INFO: Still trying to connect to cellular 03:59
0000263095 [app] INFO: Power source: USB Host
0000263097 [app] INFO: Battery state: charged, SoC: 97.88

Hi there,

This device has likely been impacted by the issue described here: https://support.particle.io/hc/en-us/articles/1260802113569-TAN004-Power-off-Recommendations-for-SARA-R410M-Equipped-Devices. The recurring “no response from NCP” log line is the giveaway.

Hey Marek, is there a possible recovery procedure for this issue?
Thanks
Gustavo.

There is not, this is a permanent condition. We do recommend using our Restore Tool just in case there is some other similar-presenting problem.

I’d recommend DMing @Colleen who can help inquire about the warranty status of this device.

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