Is there any reason all of my Electrons would go offline at the same time? I’ve got 8 or 9 running, and they were fine until today, when suddenly and for no apparent reason they went all greenie-blinky.
I thought it might be a billing issue, but I have a current card in the system (although the billing page doesn’t seem to accurately reflect all of the devices in my account - not sure that’s related to this issue, however).
@leo3linbeck, how do they do with Safe Mode? Will they get into breathing magenta or also hang in blinking green?
How about flashing a previous firmware?
What have you changed just before that (even if it was a day or so earlier)?
All 3G. I tried the debugging app; nothing really jumped out a me in the output. But I’d really need the Particle guys’ help to interpret it, which brings me back to my current conundrum…
No worries on timing - I don’t like to set off alarm bells with other people and waste their time until I know I’ve done all I can on my end. So that’s on me.
Can’t get to safe mode - drops immediately back into blinking green.
Tried reflashing - old, new, tinker, etc. Also updated system firmware. No dice.
I don’t really know what changed. That’s part of what makes this such a head scratcher. The best hypothesis right now is that something went awry with the billing - that would explain all of the devices going down at more or less the same time. I went in and put in a different credit card just to see if that would help, and it didn’t. I’m sure it’s something we did, since it only is impacting us, not system-wide.
If it’s a billing thing for the SIM, you should be able to use a 3rd party SIM (or another Particle SIM not activated with the same credit card and account - or completely fresh one).
For the 3rd party SIM (e.g. out of your phone) you’d need to add the APN setup instructions tho’.
Having a few virgin Electrons and Particle SIMs in the drawer to spare might be an insurance against full blocks too.
Good thoughts. I do have a couple of extra Electrons, and if it was just one I wouldn’t hesitate to swap them out. However, I don’t want to keep around and activate 8 or 9 Electrons (and their monthly billing) and keep track of that inventory if I can avoid it. I suppose in retrospect that might have been a good way to get one device back online, and if I knew then what I know now, I probably would have pulled the trigger…
I’m sure we’ll get it sorted, as I’ve already heard from the support guys and they’re on the case. I do appreciate the advice, on both this and other counsel you provide here (your help is appreciated by those of us who lurk in the shadows).