Two Legged Organisation Authentication Error

Developer Tools
1

Hello this is my current setup:

Organisation setup within Particle
Photon Board

I setup users through my own authentication system (firebase) and when new users are added I make this call : https://api.particle.io/v1/orgs/{org-slug}/customers with the body : {no_password: true, email: customer@email.com} which returns me an access token.

(The customer is not added to the organisation dashboard through, is this expected behaviour? or have I missed something?)

As I’m building in iOS I do the following:

let token //  token provided by https://api.particle.io/v1/orgs/{org-slug}/customers
if SparkCloud.sharedInstance().injectSessionAccessToken(token) {
                print("Injected Session Access Token")
                        if let setupController = SparkSetupMainController() {
                            setupController.delegate = self
                            SparkSetupCustomization.sharedInstance().organization = true
                            SparkSetupCustomization.sharedInstance().organizationName = "My organisation name"
                            SparkSetupCustomization.sharedInstance().organizationSlug = "My organisation slug" // Same as the one used in the above API Call

Problem is when I click “ready” I get the following error, (the iOS device is connected to wifi):

“Error - Could not communicate with Particle cloud, make sure your iOS device is connected to the internet and retry. (Request failed: bad request (400))” I’ve attached a photo.

image1 (2).PNG640×1136 79.3 KB

If I removed the following lines, the error goes away (Is this correct? should I set the organisation details or not?):

SparkSetupCustomization.sharedInstance().organization = true
SparkSetupCustomization.sharedInstance().organizationName = "My organisation name"
SparkSetupCustomization.sharedInstance().organizationSlug = "My organisation slug" // Same as the one used in the above API Call

But another problem arises, after clicking “Ready” and connecting to the Photon board over Wifi I get the following error (this is when a different user tries to claim the same device)

image2.PNG640×1136 95.2 KB

Why is the ownership “null”? Am I missing something in the customer setup?

2

Sorry for the late reply…
You need to set your orgSlug and productSlug to the correct URL path components.
“My organisation slug” is not a valid slug - login to the dashboard and check your organization and product URL slug components and plug it in the source code, that should fix those errors.

3

Hello ido,

“My organisation slug” is just a placeholder for the example above, I wasn’t sure if disclosing this would be sensitive information. I used my actual organisation slug to no avail. After lots of googling and this forum being my last port of call I will have to try something else.

4

@AJ9 did you get this problem solved?
If not I suggest your submit a ticket in our support portal
https://docs.particle.io/support/support-and-fulfillment/menu-base/

5

@ido, no I didn’t in the end and my organisation trial has now ended. No combination seemed to work ¯\_ (ツ) _/¯

6

Dashboard/console access is now free for <25 devices per product, so you could give it another shot, for free :slight_smile:

7

Our new pricing model will let you continue and have access to org and console (previously dashboard) for free.


I suggest you submit a ticket with detailed description of the problem - I want to find a solution that’ll work for you.