Tracker ONE524M blinking green

Hello community,

I have a tracker that used to work in Europe. and now it doesn’t work and blinking green/ East Africa.

  1. I tried to use restore with this setting: and still blinking green: Device Restore USB | Tools | Particle

  2. I tried debug cloud. the device breathing cyan for like 10 second then blinking Cloud Debug | Troubleshooting | Particle
    here the log:
    Connected to USB serial
    e[999;999He[6n> 0000015672 [app] INFO: Starting Tests!
    0000015672 [app] INFO: Platform: Tracker
    0000015672 [app] INFO: Binary compiled for: 2.1.0
    0000015673 [app] INFO: Cloud Debug Release 2.1.4
    0000015673 [app] INFO: System version: 2.1.0
    0000015674 [app] INFO: Device ID: e00fce6859ea9206d7673324
    0000015674 [app] INFO: Power source: USB Host
    0000015676 [app] INFO: Battery state: charged, SoC: 99.21
    0000015676 [app] INFO: This device could have Ethernet (is 3rd generation)
    0000015678 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
    0000023690 [app] INFO: deviceID: e00fce6859ea9206d7673324
    0000023691 [app] INFO: PMIC inputVoltageLimit: 3880 mV
    0000023692 [app] INFO: PMIC inputCurrentLimit: 500 mA
    0000023693 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
    0000023694 [app] INFO: PMIC chargeCurrentValue: 1024 mA
    0000023695 [app] INFO: PMIC chargeVoltageValue: 4112 mV
    0000023695 [app] INFO: modem is not yet responding
    0000023700 [system.nm] INFO: State changed: DISABLED → IFACE_DOWN
    0000023701 [system.nm] INFO: State changed: IFACE_DOWN → IFACE_REQUEST_UP
    0000023703 [net.pppncp] TRACE: PPP netif event from queue: 1
    0000023703 [ncp.client] TRACE: Modem already on
    0000023728 [system.nm] INFO: State changed: IFACE_REQUEST_UP → IFACE_UP
    0000023769 [gsm0710muxer] INFO: Starting GSM07.10 muxer
    0000023770 [gsm0710muxer] INFO: Openning mux channel 0
    0000023770 [gsm0710muxer] INFO: GSM07.10 muxer thread started
    0000023772 [gsm0710muxer] INFO: Openning mux channel 1
    0000023783 [app] INFO: Still trying to connect to cellular 00:00
    0000023784 [app] INFO: Power source: USB Host
    0000023785 [app] INFO: Battery state: charged, SoC: 99.21
    0000023824 [ncp.at] TRACE: > AT
    0000023829 [ncp.at] TRACE: < OK
    0000023829 [ncp.client] TRACE: NCP ready to accept AT commands
    0000023830 [ncp.at] TRACE: > AT+CFUN=1,0
    0000023834 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
    0000023838 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
    0000024419 [ncp.at] TRACE: < OK
    0000024419 [gsm0710muxer] INFO: Mux channel 1 already opened
    0000024420 [ncp.at] TRACE: > AT
    0000024422 [ncp.at] TRACE: < OK
    0000024422 [ncp.client] TRACE: NCP state changed: 1
    0000024422 [net.pppncp] TRACE: NCP event 1
    0000024423 [ncp.at] TRACE: > AT+QCFG=“cmux/urcport”,1
    0000024426 [ncp.at] TRACE: < OK
    0000024427 [ncp.at] TRACE: > AT+CGEREP=1,0
    0000024429 [ncp.at] TRACE: < OK
    0000024430 [net.ppp.client] TRACE: PPP thread event ADM_UP
    0000024431 [net.ppp.client] TRACE: State NONE → READY
    0000024433 [ncp.at] TRACE: > AT+CFUN=1,0
    0000024474 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
    0000024477 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
    0000024435 [ncp.at] TRACE: < OK
    0000024436 [ncp.at] TRACE: > AT+CCID
    0000024438 [ncp.at] TRACE: < +CCID: 89883070000010678603
    0000024438 [ncp.at] TRACE: < OK
    0000024439 [ncp.at] TRACE: > AT+CGDCONT=1,“IP”,“super”
    0000024484 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=super
    0000024443 [ncp.at] TRACE: < OK
    0000024443 [ncp.at] TRACE: > AT+CFUN=1,0
    0000024488 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
    0000024490 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
    0000024445 [ncp.at] TRACE: < OK
    0000024446 [ncp.at] TRACE: > AT+CREG=2
    0000024494 [app.help] INFO: Network registration (CREG) Set to location enabled (2)
    0000024447 [ncp.at] TRACE: < OK
    0000024448 [ncp.at] TRACE: > AT+CGREG=2
    0000024498 [app.help] INFO: GPRS network (CGREG) Set to location enabled (2)
    0000024450 [ncp.at] TRACE: < OK
    0000024450 [ncp.at] TRACE: > AT+CEREG=2
    0000024501 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)
    0000024452 [ncp.at] TRACE: < OK
    0000024452 [ncp.client] TRACE: NCP connection state changed: 1
    0000024453 [net.pppncp] TRACE: NCP event 2
    0000024453 [net.pppncp] TRACE: State changed event: 1
    0000024454 [ncp.at] TRACE: > AT+COPS?
    0000024454 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
    0000024457 [ncp.at] TRACE: < +COPS: 0
    0000024510 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
    0000024458 [ncp.at] TRACE: < OK
    0000024458 [ncp.at] TRACE: > AT+CREG?
    0000024460 [ncp.at] TRACE: < +CREG: 2,0
    0000024514 [app.help] INFO: Network registration (CREG) Status: not registered, not searching (0)
    0000024460 [ncp.at] TRACE: < OK
    0000024461 [ncp.at] TRACE: > AT+CGREG?
    0000024463 [ncp.at] TRACE: < +CGREG: 2,0
    0000024519 [app.help] INFO: GPRS network (CGREG) Status: not registered, not searching (0)
    0000024463 [ncp.at] TRACE: < OK
    0000024464 [ncp.at] TRACE: > AT+CEREG?
    0000024466 [ncp.at] TRACE: < +CEREG: 2,4
    0000024525 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)
    0000024466 [ncp.at] TRACE: < OK
    0000025466 [ncp.at] TRACE: < +CPIN: READY
    0000025467 [ncp.at] TRACE: < +QUSIM: 1
    0000025467 [ncp.at] TRACE: > AT+CIMI
    0000025472 [ncp.at] TRACE: < OK
    0000026172 [ncp.at] TRACE: < +QIND: SMS DONE
    0000027072 [ncp.at] TRACE: < +QIND: PB DONE
    0000028072 [ncp.at] TRACE: < +CREG: 5,“00F1”,“0054D16”,2
    0000028078 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)
    0000028080 [app.help] INFO: Tracking area code: 00F1
    0000028081 [app.help] INFO: Cell identifier: 0054D16
    0000028083 [app.help] INFO: Access technology: UTRAN (2)
    0000028073 [ncp.at] TRACE: > AT+CIMI
    0000028078 [ncp.at] TRACE: < OK
    0000029478 [ncp.at] TRACE: < +CGREG: 5,“00F1”,“0054D16”,2
    0000029482 [app.help] INFO: GPRS network (CGREG) Status: registered, roaming (5)
    0000029484 [app.help] INFO: Tracking area code: 00F1
    0000029484 [app.help] INFO: Cell identifier: 0054D16
    0000029486 [app.help] INFO: Access technology: UTRAN (2)
    0000029479 [ncp.client] TRACE: NCP connection state changed: 2
    0000029479 [gsm0710muxer] INFO: Openning mux channel 2
    0000029488 [net.pppncp] TRACE: NCP event 100
    0000029488 [net.pppncp] TRACE: New auth info
    0000029491 [net.pppncp] TRACE: NCP event 2
    0000029491 [net.pppncp] TRACE: State changed event: 2
    0000029492 [ncp.at] TRACE: > AT+CIMI
    0000029492 [net.ppp.client] TRACE: PPP thread event LOWER_UP
    0000029493 [net.ppp.client] TRACE: State READY → CONNECT
    0000029493 [net.ppp.client] TRACE: State CONNECT → CONNECTING
    0000029497 [ncp.at] TRACE: < OK
    0000030500 [ncp.at] TRACE: > AT
    0000030503 [ncp.at] TRACE: < OK
    0000030503 [ncp.at] TRACE: > ATO
    0000030507 [ncp.at] TRACE: > ATD99**1#
    0000030519 [net.ppp.client] TRACE: PPP phase → 3
    0000030519 [net.ppp.client] TRACE: PPP phase → 6
    0000030527 [net.ppp.client] TRACE: PPP phase → 7
    0000030531 [net.ppp.client] TRACE: PPP phase → 9
    0000031537 [net.ppp.ipcp] ERROR: Peer NAK’d an option unknown to us
    0000033695 [ncp.at] TRACE: > AT+CGMI
    0000033700 [ncp.at] TRACE: < OK
    0000033701 [app] INFO: manufacturer: Quectel
    0000033704 [app] INFO: model: EG91
    0000033707 [app] INFO: firmware version: EG91EXGAR08A03M1G
    0000033713 [app] INFO: ordering code: QuectelEG91Revision: EG91EXGAR08A03M1G
    0000033717 [app] INFO: IMEI: 867648042179992
    0000033720 [app] INFO: IMSI: Quectel
    0000033725 [app] INFO: ICCID: 89883070000010678603
    0000033783 [app] INFO: Still trying to connect to cellular 00:10
    0000033783 [app] INFO: Power source: USB Host
    0000033785 [app] INFO: Battery state: charged, SoC: 99.21
    0000043783 [app] INFO: Still trying to connect to cellular 00:20
    0000043783 [app] INFO: Power source: USB Host
    0000043785 [app] INFO: Battery state: charged, SoC: 99.21
    0000053783 [app] INFO: Still trying to connect to cellular 00:30
    0000053783 [app] INFO: Power source: USB Host
    0000053785 [app] INFO: Battery state: charged, SoC: 99.21

Thank you for your assistance @chipmc

@rickkas7 your suggestion/support will be much appreciated

Can someone please help me? I cannot find where to submit a support ticket and It has been 8 days since I am waiting

@Colleen :slight_smile:

Hi Djamila-

Sorry for the delay. Flashing green means that the Tracker is having trouble connecting. Has the tracker moved into an area with weak cell signal? Check the Carrier List to make sure you have a compatible cellular carrier for your device and location.

Hi @colleen ,

I am in Kigali, Rwanda and we have a good 3G/4G coverage. we do have also Borons that are working perfectly with local SIMs.
After “cloud debug” the tracker blinked cyan for 10 seconds then went back to green.