Hi team
I am facing issues with tracker one, its status is offline.
I have collected some logs.
and attached device image.
please assist me in getting the device online
ID:
e00fce689aeaba685bcfe465
Name:
trackingdevice14
Device OS:
3.0.0
Type:
Asset Tracker
ICCID:
89314404000821629723
IMEI:
867648041709120
Serial Number:
P025AB035HPGBUX
Last Handshake:
Jun 2nd 2021, 9:28 pm
Last Heard:
Jun 2nd 2021, 9:30 pm
0000015376 [app] INFO: Platform: Tracker
0000015376 [app] INFO: Binary compiled for: 1.5.4-rc.1
0000015377 [app] INFO: Cloud Debug Release 1.5.3
0000015377 [app] INFO: System version: 2.1.0
0000015378 [app] INFO: Device ID: e00fce689aeaba685bcfe465
0000015378 [app] INFO: Power source: USB Host
0000015380 [app] INFO: Battery state: charged, SoC: 97.11
0000015380 [app] INFO: This device could have Ethernet (is 3rd generation)
0000015382 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
0000023391 [app] INFO: deviceID: e00fce689aeaba685bcfe465
0000023392 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023393 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023394 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023395 [app] INFO: PMIC chargeCurrentValue: 1024 mA
0000023396 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023396 [app] INFO: modem is not yet responding
0000023400 [system.nm] INFO: State changed: DISABLED → IFACE_DOWN
0000023401 [system.nm] INFO: State changed: IFACE_DOWN → IFACE_REQUEST_UP
0000023402 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023403 [net.pppncp] TRACE: NCP event 3
0000023403 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000023404 [system.nm] INFO: State changed: IFACE_REQUEST_UP → IFACE_UP
0000023404 [system.nm] TRACE: Interface 4 power state changed: 4
0000023405 [ncp.client] TRACE: Powering modem on
0000023415 [app] INFO: Still trying to connect to cellular 00:00
0000023415 [app] INFO: Power source: USB Host
0000023417 [app] INFO: Battery state: charged, SoC: 97.11
0000032650 [net.pppncp] TRACE: NCP event 3
0000032650 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000032651 [system.nm] TRACE: Interface 4 power state changed: 2
0000032651 [ncp.client] TRACE: Modem powered on
0000033652 [ncp.at] TRACE: > AT
0000033654 [ncp.at] TRACE: < OK
0000033655 [ncp.client] TRACE: NCP ready to accept AT commands
0000033655 [ncp.at] TRACE: > AT+CFUN=1,0
0000034905 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000034907 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000033658 [ncp.at] TRACE: < OK
0000033659 [ncp.at] TRACE: > AT+IFC=2,2
0000033662 [ncp.at] TRACE: < OK
0000033662 [ncp.at] TRACE: > AT
0000033663 [ncp.at] TRACE: < OK
0000033664 [ncp.at] TRACE: > AT+IPR=460800
0000033667 [ncp.at] TRACE: < OK
0000034668 [ncp.at] TRACE: > AT
0000034668 [ncp.at] TRACE: < OK
0000034669 [ncp.at] TRACE: > AT+CPIN?
0000034670 [ncp.at] TRACE: < +CPIN: READY
0000034670 [ncp.at] TRACE: < OK
0000034671 [ncp.at] TRACE: > AT+CCID
0000034672 [ncp.at] TRACE: < +CCID: 89314404000821629723
0000034672 [ncp.at] TRACE: < OK
0000034673 [ncp.at] TRACE: > AT+QDSIM=0
0000034674 [ncp.at] TRACE: < OK
0000034674 [ncp.at] TRACE: > AT+CMUX=0,0,7,1509,
0000034676 [ncp.at] TRACE: < OK
0000034676 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000034676 [gsm0710muxer] INFO: Openning mux channel 0
0000034677 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000034778 [gsm0710muxer] INFO: Openning mux channel 1
0000034829 [ncp.at] TRACE: > AT
0000034831 [ncp.at] TRACE: < OK
0000034831 [ncp.client] TRACE: NCP state changed: 1
0000034831 [net.pppncp] TRACE: NCP event 1
0000034832 [ncp.at] TRACE: > AT+QCFG=“cmux/urcport”,1
0000034834 [ncp.at] TRACE: < OK
0000034835 [ncp.at] TRACE: > AT+CGEREP=1,0
0000034836 [ncp.at] TRACE: < OK
0000034837 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000034837 [net.ppp.client] TRACE: State NONE → READY
0000034841 [ncp.at] TRACE: > AT+CFUN=1,0
0000034933 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000034935 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000034843 [ncp.at] TRACE: < OK
0000034843 [ncp.at] TRACE: > AT+CCID
0000034845 [ncp.at] TRACE: < +CCID: 89314404000821629723
0000034846 [ncp.at] TRACE: < OK
0000034847 [ncp.at] TRACE: > AT+CIMI
0000034849 [ncp.at] TRACE: < OK
0000034850 [ncp.at] TRACE: > AT+CGDCONT=1,“IP”,“vfd1.korem2m.com”
0000034942 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=vfd1.korem2m.com
0000034853 [ncp.at] TRACE: < OK
0000034854 [ncp.at] TRACE: > AT+CFUN=1,0
0000034946 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000034949 [app.help] INFO: Reset Mode: do not reset before setting fun (0)
0000034855 [ncp.at] TRACE: < OK
0000034856 [ncp.at] TRACE: > AT+CREG=2
0000034952 [app.help] INFO: Network registration (CREG) Set to location enabled (2)
0000034858 [ncp.at] TRACE: < OK
0000034858 [ncp.at] TRACE: > AT+CGREG=2
0000034955 [app.help] INFO: GPRS network (CGREG) Set to location enabled (2)
0000034860 [ncp.at] TRACE: < OK
0000034860 [ncp.at] TRACE: > AT+CEREG=2
0000034958 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)
0000034862 [ncp.at] TRACE: < OK
0000034862 [ncp.client] TRACE: NCP connection state changed: 1
0000034862 [net.pppncp] TRACE: NCP event 2
0000034863 [net.pppncp] TRACE: State changed event: 1
0000034863 [ncp.at] TRACE: > AT+COPS?
0000034864 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000034865 [ncp.at] TRACE: < +COPS: 0
0000034966 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000034866 [ncp.at] TRACE: < OK
0000034866 [ncp.at] TRACE: > AT+CREG?
0000034868 [ncp.at] TRACE: < +CREG: 2,2
0000034970 [app.help] INFO: Network registration (CREG) Status: not registered, searching (2)
0000034868 [ncp.at] TRACE: < OK
0000034869 [ncp.at] TRACE: > AT+CGREG?
0000034871 [ncp.at] TRACE: < +CGREG: 2,2
0000034975 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000034871 [ncp.at] TRACE: < OK
0000034872 [ncp.at] TRACE: > AT+CEREG?
0000034874 [ncp.at] TRACE: < +CEREG: 2,2
0000034979 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000034874 [ncp.at] TRACE: < OK
0000034875 [ncp.at] TRACE: > AT+CGMI
0000034877 [ncp.at] TRACE: < OK
0000034877 [app] INFO: manufacturer: Quectel
0000034880 [app] INFO: model: EG91
0000034883 [app] INFO: firmware version: EG91EXGAR08A03M1G
0000034888 [app] INFO: ordering code: QuectelEG91Revision: EG91EXGAR08A03M1G
0000034891 [app] INFO: IMEI: 867648041709120
0000034894 [app] INFO: IMSI: Quectel
0000034898 [app] INFO: ICCID: 89314404000821629723
0000034899 [app] INFO: Still trying to connect to cellular 00:11
0000034899 [app] INFO: Power source: USB Host
0000034901 [app] INFO: Battery state: charged, SoC: 97.11
0000044898 [app] INFO: Still trying to connect to cellular 00:21
0000044898 [app] INFO: Power source: USB Host
0000044900 [app] INFO: Battery state: charged, SoC: 97.11
0000049874 [ncp.at] TRACE: > AT+CEER
0000049880 [ncp.at] TRACE: < +CEER: 0,-1
0000049880 [ncp.at] TRACE: < OK
0000049881 [ncp.at] TRACE: > AT+CREG?
0000049882 [ncp.at] TRACE: < +CREG: 2,2
0000049893 [app.help] INFO: Network registration (CREG) Status: not registered, searching (2)
0000049883 [ncp.at] TRACE: < OK
0000049884 [ncp.at] TRACE: > AT+CGREG?
0000049885 [ncp.at] TRACE: < +CGREG: 2,2
0000049897 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000049886 [ncp.at] TRACE: < OK
0000049887 [ncp.at] TRACE: > AT+CEREG?
0000049889 [ncp.at] TRACE: < +CEREG: 2,2
0000049902 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000049889 [ncp.at] TRACE: < OK
0000054898 [app] INFO: Still trying to connect to cellular 00:31
0000054898 [app] INFO: Power source: USB Host
0000054900 [app] INFO: Battery state: charged, SoC: 97.11
0000064898 [app] INFO: Still trying to connect to cellular 00:41
0000064898 [app] INFO: Power source: USB Host
0000064900 [app] INFO: Battery state: charged, SoC: 97.11
0000064989 [ncp.at] TRACE: > AT+CEER
0000064996 [ncp.at] TRACE: < +CEER: 0,-1
0000064996 [ncp.at] TRACE: < OK
0000064997 [ncp.at] TRACE: > AT+CREG?
0000064999 [ncp.at] TRACE: < +CREG: 2,2
0000065009 [app.help] INFO: Network registration (CREG) Status: not registered, searching (2)
0000064999 [ncp.at] TRACE: < OK
0000065000 [ncp.at] TRACE: > AT+CGREG?
0000065002 [ncp.at] TRACE: < +CGREG: 2,2
0000065014 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000065002 [ncp.at] TRACE: < OK
0000065003 [ncp.at] TRACE: > AT+CEREG?
0000065005 [ncp.at] TRACE: < +CEREG: 2,2
0000065019 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000065005 [ncp.at] TRACE: < OK
0000070205 [ncp.at] TRACE: < +CEREG: 2
0000070207 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000071005 [ncp.at] TRACE: < +CGREG: 3
0000071007 [app.help] INFO: GPRS network (CGREG) Status: registration denied (3)
0000071105 [ncp.at] TRACE: < +CREG: 3
0000071107 [app.help] INFO: Network registration (CREG) Status: registration denied (3)
0000074898 [app] INFO: Still trying to connect to cellular 00:51
0000074898 [app] INFO: Power source: USB Host
0000074900 [app] INFO: Battery state: charged, SoC: 97.11
0000079805 [ncp.at] TRACE: < +CREG: 5,“2711”,“297F”,0
0000079811 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)
0000079812 [app.help] INFO: Tracking area code: 2711
0000079813 [app.help] INFO: Cell identifier: 297F
0000079814 [app.help] INFO: Access technology: GSM (0)
0000079806 [ncp.at] TRACE: > AT+CIMI
0000079806 [ncp.at] TRACE: < +CGREG: 2
0000079818 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000079810 [ncp.at] TRACE: < OK
0000080010 [ncp.at] TRACE: > AT+CEER
0000080012 [ncp.at] TRACE: < +CEER: 0,-1
0000080013 [ncp.at] TRACE: < OK
0000080013 [ncp.at] TRACE: > AT+CREG?
0000080016 [ncp.at] TRACE: < +CREG: 2,5,“2711”,“297F”,0
0000080028 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)
0000080029 [app.help] INFO: Tracking area code: 2711
0000080030 [app.help] INFO: Cell identifier: 297F
0000080030 [app.help] INFO: Access technology: GSM (0)
0000080016 [ncp.at] TRACE: < OK
0000080017 [ncp.at] TRACE: > AT+CGREG?
0000080019 [ncp.at] TRACE: < +CGREG: 2,2
0000080035 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000080019 [ncp.at] TRACE: < OK
0000080020 [ncp.at] TRACE: > AT+CEREG?
0000080022 [ncp.at] TRACE: < +CEREG: 2,4
0000080039 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)
0000080022 [ncp.at] TRACE: < OK
0000084898 [app] INFO: Still trying to connect to cellular 01:01
0000084898 [app] INFO: Power source: USB Host
0000084900 [app] INFO: Battery state: charged, SoC: 97.11
0000094898 [app] INFO: Still trying to connect to cellular 01:11
0000094898 [app] INFO: Power source: USB Host
0000094900 [app] INFO: Battery state: charged, SoC: 97.11
0000095022 [ncp.at] TRACE: > AT+CEER
0000095024 [ncp.at] TRACE: < +CEER: 0,-1
0000095025 [ncp.at] TRACE: < OK
0000095025 [ncp.at] TRACE: > AT+CREG?
0000095028 [ncp.at] TRACE: < +CREG: 2,5,“2711”,“297F”,0
0000095040 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)
0000095041 [app.help] INFO: Tracking area code: 2711
0000095042 [app.help] INFO: Cell identifier: 297F
0000095043 [app.help] INFO: Access technology: GSM (0)
0000095028 [ncp.at] TRACE: < OK
0000095029 [ncp.at] TRACE: > AT+CGREG?
0000095031 [ncp.at] TRACE: < +CGREG: 2,2
0000095047 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000095031 [ncp.at] TRACE: < OK
0000095032 [ncp.at] TRACE: > AT+CEREG?
0000095034 [ncp.at] TRACE: < +CEREG: 2,4
0000095052 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)
0000095034 [ncp.at] TRACE: < OK
0000104898 [app] INFO: Still trying to connect to cellular 01:21
0000104898 [app] INFO: Power source: USB Host
0000104900 [app] INFO: Battery state: charged, SoC: 97.11
0000110045 [app.help] INFO: Network registered but not GPRS, may be a deactivated SIM
0000110134 [ncp.at] TRACE: > AT+CEER
0000110136 [ncp.at] TRACE: < +CEER: 0,-1
0000110137 [ncp.at] TRACE: < OK
0000110137 [ncp.at] TRACE: > AT+CREG?
0000110140 [ncp.at] TRACE: < +CREG: 2,5,“2711”,“297F”,0
0000110152 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)
0000110153 [app.help] INFO: Tracking area code: 2711
0000110154 [app.help] INFO: Cell identifier: 297F
0000110155 [app.help] INFO: Access technology: GSM (0)
0000110140 [ncp.at] TRACE: < OK
0000110141 [ncp.at] TRACE: > AT+CGREG?
0000110143 [ncp.at] TRACE: < +CGREG: 2,2
0000110159 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)
0000110143 [ncp.at] TRACE: < OK
0000110144 [ncp.at] TRACE: > AT+CEREG?
0000110146 [ncp.at] TRACE: < +CEREG: 2,4
0000110164 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)
0000110146 [ncp.at] TRACE: < OK
0000114305 [system.nm] INFO: State changed: IFACE_UP → IFACE_REQUEST_DOWN
0000114306 [system.nm] INFO: State changed: IFACE_REQUEST_DOWN → IFACE_DOWN
0000114307 [net.pppncp] TRACE: NCP event 3
0000114307 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_DOWN
0000114308 [system.nm] TRACE: Interface 4 power state changed: 3
0000114308 [ncp.client] TRACE: Try powering modem off using AT command
0000114309 [system.nm] INFO: State changed: IFACE_DOWN → DISABLED
0000114898 [app] INFO: Still trying to connect to cellular 01:31
0000114898 [app] INFO: Power source: USB Host
0000114900 [app] INFO: Battery state: charged, SoC: 97.11
0000115308 [ncp.at] TRACE: > AT+QPOWD
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