Tracker one is offline

Hi team

I am facing issues with tracker one, its status is offline.

I have collected some logs.
and attached device image.
please assist me in getting the device online

ID:
e00fce689aeaba685bcfe465
Name:
trackingdevice14
Device OS:
3.0.0
Type:
Asset Tracker
ICCID:
89314404000821629723
IMEI:
867648041709120
Serial Number:
P025AB035HPGBUX
Last Handshake:
Jun 2nd 2021, 9:28 pm
Last Heard:
Jun 2nd 2021, 9:30 pm

0000015376 [app] INFO: Platform: Tracker

0000015376 [app] INFO: Binary compiled for: 1.5.4-rc.1

0000015377 [app] INFO: Cloud Debug Release 1.5.3

0000015377 [app] INFO: System version: 2.1.0

0000015378 [app] INFO: Device ID: e00fce689aeaba685bcfe465

0000015378 [app] INFO: Power source: USB Host

0000015380 [app] INFO: Battery state: charged, SoC: 97.11

0000015380 [app] INFO: This device could have Ethernet (is 3rd generation)

0000015382 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i

0000023391 [app] INFO: deviceID: e00fce689aeaba685bcfe465

0000023392 [app] INFO: PMIC inputVoltageLimit: 3880 mV

0000023393 [app] INFO: PMIC inputCurrentLimit: 500 mA

0000023394 [app] INFO: PMIC minimumSystemVoltage: 3500 mV

0000023395 [app] INFO: PMIC chargeCurrentValue: 1024 mA

0000023396 [app] INFO: PMIC chargeVoltageValue: 4112 mV

0000023396 [app] INFO: modem is not yet responding

0000023400 [system.nm] INFO: State changed: DISABLED β†’ IFACE_DOWN

0000023401 [system.nm] INFO: State changed: IFACE_DOWN β†’ IFACE_REQUEST_UP

0000023402 [net.pppncp] TRACE: PPP netif event from queue: 1

0000023403 [net.pppncp] TRACE: NCP event 3

0000023403 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP

0000023404 [system.nm] INFO: State changed: IFACE_REQUEST_UP β†’ IFACE_UP

0000023404 [system.nm] TRACE: Interface 4 power state changed: 4

0000023405 [ncp.client] TRACE: Powering modem on

0000023415 [app] INFO: Still trying to connect to cellular 00:00

0000023415 [app] INFO: Power source: USB Host

0000023417 [app] INFO: Battery state: charged, SoC: 97.11

0000032650 [net.pppncp] TRACE: NCP event 3

0000032650 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP

0000032651 [system.nm] TRACE: Interface 4 power state changed: 2

0000032651 [ncp.client] TRACE: Modem powered on

0000033652 [ncp.at] TRACE: > AT

0000033654 [ncp.at] TRACE: < OK

0000033655 [ncp.client] TRACE: NCP ready to accept AT commands

0000033655 [ncp.at] TRACE: > AT+CFUN=1,0

0000034905 [app.help] INFO: Set module functionality (CFUN): full functionality (1)

0000034907 [app.help] INFO: Reset Mode: do not reset before setting fun (0)

0000033658 [ncp.at] TRACE: < OK

0000033659 [ncp.at] TRACE: > AT+IFC=2,2

0000033662 [ncp.at] TRACE: < OK

0000033662 [ncp.at] TRACE: > AT

0000033663 [ncp.at] TRACE: < OK

0000033664 [ncp.at] TRACE: > AT+IPR=460800

0000033667 [ncp.at] TRACE: < OK

0000034668 [ncp.at] TRACE: > AT

0000034668 [ncp.at] TRACE: < OK

0000034669 [ncp.at] TRACE: > AT+CPIN?

0000034670 [ncp.at] TRACE: < +CPIN: READY

0000034670 [ncp.at] TRACE: < OK

0000034671 [ncp.at] TRACE: > AT+CCID

0000034672 [ncp.at] TRACE: < +CCID: 89314404000821629723

0000034672 [ncp.at] TRACE: < OK

0000034673 [ncp.at] TRACE: > AT+QDSIM=0

0000034674 [ncp.at] TRACE: < OK

0000034674 [ncp.at] TRACE: > AT+CMUX=0,0,7,1509,

0000034676 [ncp.at] TRACE: < OK

0000034676 [gsm0710muxer] INFO: Starting GSM07.10 muxer

0000034676 [gsm0710muxer] INFO: Openning mux channel 0

0000034677 [gsm0710muxer] INFO: GSM07.10 muxer thread started

0000034778 [gsm0710muxer] INFO: Openning mux channel 1

0000034829 [ncp.at] TRACE: > AT

0000034831 [ncp.at] TRACE: < OK

0000034831 [ncp.client] TRACE: NCP state changed: 1

0000034831 [net.pppncp] TRACE: NCP event 1

0000034832 [ncp.at] TRACE: > AT+QCFG=β€œcmux/urcport”,1

0000034834 [ncp.at] TRACE: < OK

0000034835 [ncp.at] TRACE: > AT+CGEREP=1,0

0000034836 [ncp.at] TRACE: < OK

0000034837 [net.ppp.client] TRACE: PPP thread event ADM_UP

0000034837 [net.ppp.client] TRACE: State NONE β†’ READY

0000034841 [ncp.at] TRACE: > AT+CFUN=1,0

0000034933 [app.help] INFO: Set module functionality (CFUN): full functionality (1)

0000034935 [app.help] INFO: Reset Mode: do not reset before setting fun (0)

0000034843 [ncp.at] TRACE: < OK

0000034843 [ncp.at] TRACE: > AT+CCID

0000034845 [ncp.at] TRACE: < +CCID: 89314404000821629723

0000034846 [ncp.at] TRACE: < OK

0000034847 [ncp.at] TRACE: > AT+CIMI

0000034849 [ncp.at] TRACE: < OK

0000034850 [ncp.at] TRACE: > AT+CGDCONT=1,β€œIP”,β€œvfd1.korem2m.com”

0000034942 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=vfd1.korem2m.com

0000034853 [ncp.at] TRACE: < OK

0000034854 [ncp.at] TRACE: > AT+CFUN=1,0

0000034946 [app.help] INFO: Set module functionality (CFUN): full functionality (1)

0000034949 [app.help] INFO: Reset Mode: do not reset before setting fun (0)

0000034855 [ncp.at] TRACE: < OK

0000034856 [ncp.at] TRACE: > AT+CREG=2

0000034952 [app.help] INFO: Network registration (CREG) Set to location enabled (2)

0000034858 [ncp.at] TRACE: < OK

0000034858 [ncp.at] TRACE: > AT+CGREG=2

0000034955 [app.help] INFO: GPRS network (CGREG) Set to location enabled (2)

0000034860 [ncp.at] TRACE: < OK

0000034860 [ncp.at] TRACE: > AT+CEREG=2

0000034958 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)

0000034862 [ncp.at] TRACE: < OK

0000034862 [ncp.client] TRACE: NCP connection state changed: 1

0000034862 [net.pppncp] TRACE: NCP event 2

0000034863 [net.pppncp] TRACE: State changed event: 1

0000034863 [ncp.at] TRACE: > AT+COPS?

0000034864 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN

0000034865 [ncp.at] TRACE: < +COPS: 0

0000034966 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)

0000034866 [ncp.at] TRACE: < OK

0000034866 [ncp.at] TRACE: > AT+CREG?

0000034868 [ncp.at] TRACE: < +CREG: 2,2

0000034970 [app.help] INFO: Network registration (CREG) Status: not registered, searching (2)

0000034868 [ncp.at] TRACE: < OK

0000034869 [ncp.at] TRACE: > AT+CGREG?

0000034871 [ncp.at] TRACE: < +CGREG: 2,2

0000034975 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000034871 [ncp.at] TRACE: < OK

0000034872 [ncp.at] TRACE: > AT+CEREG?

0000034874 [ncp.at] TRACE: < +CEREG: 2,2

0000034979 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)

0000034874 [ncp.at] TRACE: < OK

0000034875 [ncp.at] TRACE: > AT+CGMI

0000034877 [ncp.at] TRACE: < OK

0000034877 [app] INFO: manufacturer: Quectel

0000034880 [app] INFO: model: EG91

0000034883 [app] INFO: firmware version: EG91EXGAR08A03M1G

0000034888 [app] INFO: ordering code: QuectelEG91Revision: EG91EXGAR08A03M1G

0000034891 [app] INFO: IMEI: 867648041709120

0000034894 [app] INFO: IMSI: Quectel

0000034898 [app] INFO: ICCID: 89314404000821629723

0000034899 [app] INFO: Still trying to connect to cellular 00:11

0000034899 [app] INFO: Power source: USB Host

0000034901 [app] INFO: Battery state: charged, SoC: 97.11

0000044898 [app] INFO: Still trying to connect to cellular 00:21

0000044898 [app] INFO: Power source: USB Host

0000044900 [app] INFO: Battery state: charged, SoC: 97.11

0000049874 [ncp.at] TRACE: > AT+CEER

0000049880 [ncp.at] TRACE: < +CEER: 0,-1

0000049880 [ncp.at] TRACE: < OK

0000049881 [ncp.at] TRACE: > AT+CREG?

0000049882 [ncp.at] TRACE: < +CREG: 2,2

0000049893 [app.help] INFO: Network registration (CREG) Status: not registered, searching (2)

0000049883 [ncp.at] TRACE: < OK

0000049884 [ncp.at] TRACE: > AT+CGREG?

0000049885 [ncp.at] TRACE: < +CGREG: 2,2

0000049897 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000049886 [ncp.at] TRACE: < OK

0000049887 [ncp.at] TRACE: > AT+CEREG?

0000049889 [ncp.at] TRACE: < +CEREG: 2,2

0000049902 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)

0000049889 [ncp.at] TRACE: < OK

0000054898 [app] INFO: Still trying to connect to cellular 00:31

0000054898 [app] INFO: Power source: USB Host

0000054900 [app] INFO: Battery state: charged, SoC: 97.11

0000064898 [app] INFO: Still trying to connect to cellular 00:41

0000064898 [app] INFO: Power source: USB Host

0000064900 [app] INFO: Battery state: charged, SoC: 97.11

0000064989 [ncp.at] TRACE: > AT+CEER

0000064996 [ncp.at] TRACE: < +CEER: 0,-1

0000064996 [ncp.at] TRACE: < OK

0000064997 [ncp.at] TRACE: > AT+CREG?

0000064999 [ncp.at] TRACE: < +CREG: 2,2

0000065009 [app.help] INFO: Network registration (CREG) Status: not registered, searching (2)

0000064999 [ncp.at] TRACE: < OK

0000065000 [ncp.at] TRACE: > AT+CGREG?

0000065002 [ncp.at] TRACE: < +CGREG: 2,2

0000065014 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000065002 [ncp.at] TRACE: < OK

0000065003 [ncp.at] TRACE: > AT+CEREG?

0000065005 [ncp.at] TRACE: < +CEREG: 2,2

0000065019 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)

0000065005 [ncp.at] TRACE: < OK

0000070205 [ncp.at] TRACE: < +CEREG: 2

0000070207 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)

0000071005 [ncp.at] TRACE: < +CGREG: 3

0000071007 [app.help] INFO: GPRS network (CGREG) Status: registration denied (3)

0000071105 [ncp.at] TRACE: < +CREG: 3

0000071107 [app.help] INFO: Network registration (CREG) Status: registration denied (3)

0000074898 [app] INFO: Still trying to connect to cellular 00:51

0000074898 [app] INFO: Power source: USB Host

0000074900 [app] INFO: Battery state: charged, SoC: 97.11

0000079805 [ncp.at] TRACE: < +CREG: 5,β€œ2711”,β€œ297F”,0

0000079811 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)

0000079812 [app.help] INFO: Tracking area code: 2711

0000079813 [app.help] INFO: Cell identifier: 297F

0000079814 [app.help] INFO: Access technology: GSM (0)

0000079806 [ncp.at] TRACE: > AT+CIMI

0000079806 [ncp.at] TRACE: < +CGREG: 2

0000079818 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000079810 [ncp.at] TRACE: < OK

0000080010 [ncp.at] TRACE: > AT+CEER

0000080012 [ncp.at] TRACE: < +CEER: 0,-1

0000080013 [ncp.at] TRACE: < OK

0000080013 [ncp.at] TRACE: > AT+CREG?

0000080016 [ncp.at] TRACE: < +CREG: 2,5,β€œ2711”,β€œ297F”,0

0000080028 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)

0000080029 [app.help] INFO: Tracking area code: 2711

0000080030 [app.help] INFO: Cell identifier: 297F

0000080030 [app.help] INFO: Access technology: GSM (0)

0000080016 [ncp.at] TRACE: < OK

0000080017 [ncp.at] TRACE: > AT+CGREG?

0000080019 [ncp.at] TRACE: < +CGREG: 2,2

0000080035 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000080019 [ncp.at] TRACE: < OK

0000080020 [ncp.at] TRACE: > AT+CEREG?

0000080022 [ncp.at] TRACE: < +CEREG: 2,4

0000080039 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)

0000080022 [ncp.at] TRACE: < OK

0000084898 [app] INFO: Still trying to connect to cellular 01:01

0000084898 [app] INFO: Power source: USB Host

0000084900 [app] INFO: Battery state: charged, SoC: 97.11

0000094898 [app] INFO: Still trying to connect to cellular 01:11

0000094898 [app] INFO: Power source: USB Host

0000094900 [app] INFO: Battery state: charged, SoC: 97.11

0000095022 [ncp.at] TRACE: > AT+CEER

0000095024 [ncp.at] TRACE: < +CEER: 0,-1

0000095025 [ncp.at] TRACE: < OK

0000095025 [ncp.at] TRACE: > AT+CREG?

0000095028 [ncp.at] TRACE: < +CREG: 2,5,β€œ2711”,β€œ297F”,0

0000095040 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)

0000095041 [app.help] INFO: Tracking area code: 2711

0000095042 [app.help] INFO: Cell identifier: 297F

0000095043 [app.help] INFO: Access technology: GSM (0)

0000095028 [ncp.at] TRACE: < OK

0000095029 [ncp.at] TRACE: > AT+CGREG?

0000095031 [ncp.at] TRACE: < +CGREG: 2,2

0000095047 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000095031 [ncp.at] TRACE: < OK

0000095032 [ncp.at] TRACE: > AT+CEREG?

0000095034 [ncp.at] TRACE: < +CEREG: 2,4

0000095052 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)

0000095034 [ncp.at] TRACE: < OK

0000104898 [app] INFO: Still trying to connect to cellular 01:21

0000104898 [app] INFO: Power source: USB Host

0000104900 [app] INFO: Battery state: charged, SoC: 97.11

0000110045 [app.help] INFO: Network registered but not GPRS, may be a deactivated SIM

0000110134 [ncp.at] TRACE: > AT+CEER

0000110136 [ncp.at] TRACE: < +CEER: 0,-1

0000110137 [ncp.at] TRACE: < OK

0000110137 [ncp.at] TRACE: > AT+CREG?

0000110140 [ncp.at] TRACE: < +CREG: 2,5,β€œ2711”,β€œ297F”,0

0000110152 [app.help] INFO: Network registration (CREG) Status: registered, roaming (5)

0000110153 [app.help] INFO: Tracking area code: 2711

0000110154 [app.help] INFO: Cell identifier: 297F

0000110155 [app.help] INFO: Access technology: GSM (0)

0000110140 [ncp.at] TRACE: < OK

0000110141 [ncp.at] TRACE: > AT+CGREG?

0000110143 [ncp.at] TRACE: < +CGREG: 2,2

0000110159 [app.help] INFO: GPRS network (CGREG) Status: not registered, searching (2)

0000110143 [ncp.at] TRACE: < OK

0000110144 [ncp.at] TRACE: > AT+CEREG?

0000110146 [ncp.at] TRACE: < +CEREG: 2,4

0000110164 [app.help] INFO: EPS network (CEREG) Status: unknown, may be out of coverage area (4)

0000110146 [ncp.at] TRACE: < OK

0000114305 [system.nm] INFO: State changed: IFACE_UP β†’ IFACE_REQUEST_DOWN

0000114306 [system.nm] INFO: State changed: IFACE_REQUEST_DOWN β†’ IFACE_DOWN

0000114307 [net.pppncp] TRACE: NCP event 3

0000114307 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_DOWN

0000114308 [system.nm] TRACE: Interface 4 power state changed: 3

0000114308 [ncp.client] TRACE: Try powering modem off using AT command

0000114309 [system.nm] INFO: State changed: IFACE_DOWN β†’ DISABLED

0000114898 [app] INFO: Still trying to connect to cellular 01:31

0000114898 [app] INFO: Power source: USB Host

0000114900 [app] INFO: Battery state: charged, SoC: 97.11

0000115308 [ncp.at] TRACE: > AT+QPOWD

![MicrosoftTeams-image|281x500](upload://aYuJ1Gt77Mfk8GvV2


SEiQQ7ZqrE.jpeg)

Have you investigated the reasons suggested by the logs?

I have checked sim is active.

I am not sure how to check for {0000110164 [app.help] INFO: EPS network (CEREG) }
this error. @ScruffR

I checked up on your SIM card and seems to have been activated yesterday whereas it was deactivated before. It may take a few hours to a day to propagate from full deactivation. Are you still seeing the problem?

Well, actually I intentionally deactivated it for a moment and reactivated it again to check whether the sim card is working or not. :sweat_smile: :sweat_smile:

It can take up to a day to reactivate speaking from my experience. I’ve been there and done that.

Thanks a lot @eberseth :grinning_face_with_smiling_eyes:

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