Product WebHook (integration) - Rate limit - Help!

Troubleshooting
1

Hi, i´m using a Product WebHook where i have a small test of products calling a WebHook.
I have 3 Photons, calling a unique WebHook, every 30 seconds, so it is 3 calls per minute.
In the Dashboard, i have RATE LIMIT errors all the time, and i can´t figure why.
Any help?

Thanks

2

Here is the LOG, you can check that are 3/4 call per minute.

And the detailed error

Pasted image1005×471 15.9 KB

3

Any one knows how to get more info (debug) in product webhook?
Regards

4

I could be wrong and I’d not find it clear if my interpretation was right, but taking the free product tier and divinding the free 250K/month events by the seconds of an avg month of 30 days, I’d get to a publish rate of 1 event every 12 seconds - which would sort of match your error rate.

But if that actually was the case, I’d say that’s wrong :wink: - from the customers point of view when granting 250K/mo there should not be another limit “superimposed” on that.

(Disclaimer: I’m not saying it is, but the figures might fit :wink: )

5

Yes, i think the same. Would be so usefull to have a more detailed info in the dashboard.
It’s strange, becouse the Interval appears to be regular, but the weebhook is still working after that.

6

No response from Particle about that suspicion yet, so I’m going to ping @jeiden.

Jeff, how is the 250K/mo event limit on the free tier working?
Is it full blast up to that limit or is it broken down to a avg. 1 event per 12sec (which would be bad)?

7

Hey @ScruffR and @Fracoro,

Thanks for reaching out, sorry you are having trouble here. The 250k/month is a fleet-wide event limit. It represents the total number of outbound integration requests that can be sent each month. The issue you are running into here is slightly different, it is a rate limit on the frequency of webhooks being sent in a certain time interval. You can read about all the different webhook rate limits here: https://docs.particle.io/guide/tools-and-features/webhooks/#limits.

What I imagine you are running into is the limit by host. Across all webhooks in our system, we enforce a maximum of 120 requests per minute to a given host to avoid unintended abuse of a 3rd-party service. It would be helpful to know what URL you are using in your webhook, and we can look into why you are being rate limited.

Thanks!

Jeff

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8

It would appear there is no longer a section on the Webhooks guide that specifies limits.

EDIT:

Just found it… looks like this information has been moved from Particle Guides to Particle Reference:

https://docs.particle.io/reference/webhooks/#limits