There is, but don’t think that would help in this case. The device is connecting to wifi, but not making the connection to the cloud. There are 2 possible causes:
-
the device cannot reach the internet
-
the keys require updating
for (1), double check your router, firewall etc to be certain the device can connect to the internet.
For 2, please see Photon setup flashing cyan with a "quick red burst" (now orange burst) [Solved]