My name is Will, and I’m the Head of Supply Chain at Particle. I know that a lot of you are waiting anxiously for your Photons, so I wanted to give you a quick update on the current status of manufacturing. The anticipated schedule is below:
- Shipped to date: ~3K orders with only Photons
- Shipping week of 6/22: All remaining orders with only Photons and/or Maker Kits
- Shipping week of 6/29: All remaining orders with Shields and/or Buttons
Last we updated the community, we were in the final stages of material procurement and were looking at a straightforward schedule through PCB assembly, testing, and packaging before shipping tens of thousands of Photons to all of you. Unfortunately, we encountered an issue during IQC (incoming quality inspections) for one of the components on the Photon that has thrown a wrench in our gears, and which we are racing furiously to resolve.
The RT8008-33 is the voltage regulator on the Photon, produced by a manufacturer named Richtek. We purchased stock for this part through a couple of authorized distributors near our manufacturing facility in China. The initial shipment of modules, which we used to manufacture a small batch of about 3,000 Photons that were shipped in late May, passed IQC with flying colors. The following shipment, however, had abnormally high quiescent current draw (current consumption when the Photon is in deep sleep) which would mean significantly reduced lifetime for projects running on batteries.
What does this mean for our manufacturing schedule? We’re working quickly to resolve the miscue, and have identified several alternate suppliers for the part in order to unblock production. We’ve obtained enough stock to satisfy all existing pre-orders, and are in the process of completing thorough testing on the regulators to make sure they meet the manufacturer’s standards. As soon as the parts have been verified, we’re going to head straight into assembly for all remaining pre-orders. We currently expect fulfillment to resume the week of June 15, with nearly all pre-orders to be shipped by the end of June, pending the successful resolution of this sourcing issue.
As always, we will do our best to be transparent with issues and challenges as they arise. Thank you for your patience and understanding, and know that our small team is working extremely hard to make the Photon a truly stellar dev kit.
We understand that delays are disappointing, so please don’t hesitate to reach out to us with feedback at email@example.com. We’re always looking to help members of our community, so let us know if there’s an opportunity for us to do so.
Will @ Particle