Particle variable queries erroring out

Troubleshooting
1

I submitted a support ticket, but I see no status updates from Particle yet. Every time we try to read a device variable via the API, we get a 404. The Particle Console also returns an error reading the same variables. Function calls seem to work fine though.

Is anyone else experiencing this?

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2

Same here! Major problem.

3

Thanks for confirming. Guessing Particle will confirm shortly.

4

Same here and everyone one of my customers!!!

Nothing from Particle or on the status.particle site.

Have we confirmed Particle is aware?

5

Support got back to me and said their test devices didn’t show the issue and requested examples. Waiting to hear back after providing those.

6

@dave can you look into this? I also have this problem and getting reports from MANY different customers.

7

Hey all,

I’m not seeing this variable issue when testing, what version of system firmware are you using? Can you PM me a device-id or two of a device that’s having this issue?

Thanks,
David

8

@Dave, I sent you four examples earlier, including firmware versions v6.1, v6.2, and v7.0.

9

Hey all,

Thanks for the info, I’m reviewing the metrics and pulling in the cloud team, sounds like there might have been a change that impacted variables for some devices but didn’t set off alarms. We’re working on fixing it now.

Thanks,
David

10

Awesome. Thanks for the update.

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11

Variables just started working for me now!

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12

The change was rolled back and we’re monitoring the metrics now. Thanks again for the ping!

Thanks,
David

13

Confirmed here too. Thanks!

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