I have several units out in the field that have reported failures when using the access control system designed around the Particle infrastructure. This began after the cloud outage a couple of weeks ago and happens randomly.
All of the units appear online, appear to publish their data correctly through the console, but fails somewhere internally with Particle as is shown here. Every one that fails, when a publish is sent, this internal Particle message appears too.
The only way I have found to make sure my customer is reliably up and running is to replace the photon or boron on site, this is a big expense to my company in travel to each site, lost time that my techs could be doing other things, and in replacement parts that shouldn’t need to be replaced.
Any idea what may be causing this?