A customer is trying to connect a P1 to the home network he is running: https://www.cox.com/residential/support/panoramic-wifi-from-cox.html .
He is running into issues where the device communicates with his smartphone (can scan for networks) but has never connected after submitting a password. The device will flash fast light blue, trying to connect but eventually fails every time.
I have spent time trying to change the settings from 802.11g/n to 802.11b/g/n since these are the network requirements that are stated here https://store.particle.io/products/p1. However, this option is not available on this router. Do you think this could be causing the issue?
I’m at a loss. I’ve troubleshooted over 100 of these devices in the field and this is the first time submitting a password has never worked like this.
Is there anything I can do to get more information that may help shed light on this issue?
Here is an image of the router settings in case this helps: