Outrage data consumption

Hi All,

i just received the bill from particle over ($100), and 3 of my devices (electron) have odd behaviour when the outrage happened and i reported that here in the community and by direct email to particle, those three devices reach like 99 MB, 63 MB and 25 MB and i know that is wrong cause i have other electrons which run same exact code but still the consumption are around 6 MB which is acceptable, also they never reach this consumption before outrage as those particle send data every 5 min and the still, today i received a bill with over $100. i am sure its related to the outrage, any one has same experience and what shall i do ?

Thank you very much

Just received my invoice and I got dinged, too. My extra charges amounted to something like $60 for two devices that have been in the field, behaving, for a very long period of time and running the same application code. This application code is also on several other devices that did not experience any issues. Is it a coincidence these excessive charges just happened to be at the same time as Particle’s server issues? I think not. Did Particle protect me by effectively implementing the data limits I had specified for these devices? No. I believe this is a good opportunity to learn about Particle’s business ethics. I hope we’re all pleasantly surprised with invoice/account adjustments.

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There are some parallel issues and billing roll-ups pending.
Particle has addressed some of that in the post below but a more thorough response will come

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Hi everyone,

Following up on ScruffR’s statement – Particle is aware of an issue that may be resulting in higher than expected bills. Please see embedded post above for details.

Investigations internally are still ongoing. Expect updates on this soon.

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hi @ctmorrison, just an update, I have just received an email for refunding,

Hi,
since the outrage, i still see a strange behaviour using electron, i have around 10 devices, they all use the same code but the data consumption is going crazy again for some of them, any idea? i have for example one of the devices reach 70MB and i am only send data every 5 minutes, that is too much comparing to other device which use the same code and also comparing to the situation before the outrage which i used to use only around 6MB,

hi @ctmorrison

do you still face high data consumption? since the outrage its not believable here

I have not. There was just the one incident involving two of my devices. That was the only time in several years of working with Particle that I’ve had a bad experience like that. I still do not believe my devices went rogue. However, there’s also much I could learn to better understand their cellular communications and potential reasons for the incident(s).

All that said, I was inspired to check all of my applications and implement dead banding code to minimize pushing data that had not changed significantly since the last push. I’m sure that was not the reason for the incident on my part, but why waste data usage when it’s of little value?

Hi @majj_11,

If you have not already, do feel free to submit a support ticket detailing the continued high usage, providing the device IDs and the source code running on the units. Support is happy to help and work to get to the bottom of this.