Our team leverages Particle devices, particularly the Boron and Argon, for meeting client needs. At our current stage, we fully embrace the Particle ecosystem, including the use of Product management features built into the API.
We are running into a specific issue when attempting to manage devices from a team level. Here are some details:
All of our devices are registered with one of our employees email accounts
We have created products within the Particle Console for each of our clients/projects.
We have added team members to product teams
We have setup Particle functions in our product codebases for control of our devices from the mobile app or Particle Console through events/messages.
We need our team members and technicians to be able to use these functions to control our devices in the field.
The problem: when we access the console or mobile app from team emails (not the employee’s who the devices are registered to) we don’t have any visibility to devices, codebase, products, or other tools associated with our products.
I think that providing our organization with Organization access (not the Sandbox access we currently have) would satisfy this need. If there is another solution outside of sharing our administrative account with technicians, could you let me know?