I'll fight for you!

Hi Charlie,
Need your help on an Electron problem encountered while testing for a client who intends to set up numerous environmental quality stations.
I disconnected the LiPo battery and USB cable, and connected VIN to a 9 Volt SLA battery source. A solar panel outage (snow, mud, etc.) was simulated, and after the battery discharged to a minimum operational voltage, the chip permanently failed.
Tech support is hopeful that this can be resolved in software, or else a hardware revision will be required. Meanwhile, my ticket has been closed and the outcome is uncertain.
Could you scan your information sources and see what is happening on this major issue?
Thanks.