Hello Particle community! We recently shipped a new version of Gen 3 firmware, v080-rc.26, which contained fixes for some of the most disruptive and urgent issues impacting the usage of our Gen 3 hardware. With that release behind us, I wanted to take the time to provide some visibility on next ste…

Can set up one Xenon but not the other. It’s stuck in “pairing with xenon”. I have updated to 26. Restarted my phone, uninstalled the app and reinstalled, Tried rc.25 again. I’ve set up an Argon and Xenon with no issues. It’s just this one Xenon.

Have you already opened a support ticket with our team? We’ll want to collect information about the mobile device you’re using so we can attempt to reproduce and help diagnose the issue. Otherwise, if you would prefer to troubleshoot on the community, please create another thread (so we can do a de…

Yup I opened a ticket yesterday and no response yet. I’ll make a thread.

Just first blush – I’m trying blink on an Argon and an attached Xenon. My mesh network did connect, but only once in a while for a little while. I tried for hours, then let it sit for more hours just watching the lights show mesh usually down. My notes from 27 Nov say “I’m guessing Particle mesh isn…

One Xenon stuck in listening mode (was previously setup OK), but appears to not respond. Other Xenon’s working properly.

Hey jmeckstroth, That’s odd, it sounds like there may have been some storage corruption of credentials, perhaps. Are you able to go through the setup process again? It should be okay to go through it again even over a previous configuration.

mstanley, you need to read the WHOLE message. I talked about my problems BEFORE rc.26 and said “it seems usable where it was NOT before. Good work!” That is the gist of that message, and I’ll repeat it - GOOD WORK! I was saying how my former problems were all FIXED by your new firmware and my only…

Hey @JEDtoo Sorry if my message was unclear. I was not addressing your pre-rc26 problems. I understood that they were resolved. I was specifically referencing your continued issues with Mesh devices being plugged into Windows machines. Rick’s quoted post is in response to a topic called Trouble fl…

Hi Matthew, Thx for the prompt reply!. At this point, the one Xenon will not let me switch modes. While indication of being in LISTENING mode, the app does not see the device. It will not switch to DFU mode either to allow USB direct connection.

Gen 3 improvements update - 12/17

Particle Updates

mstanley December 19, 2018, 9:58pm 11

Hey JEDToo,

We've acknowledged some known issues with mesh devices and Windows. We are hoping to build something into the CLI in the future, but for now, Rick has made a helpful post on some ways to work around this.

Topic		Replies	Views
[Updated 3/21/19] Gen 3 known issues Particle Updates	15	20037	February 19, 2019
Gen 3 improvements update - 12/20 Particle Updates	3	3187	January 1, 2019
Putting back in box (update: took back out of box...) BLE // NFC	58	4897	January 26, 2019
Refund for large pile of Mesh devices Troubleshooting	18	3517	December 13, 2018
One of 4 Xenons repeatedly crashing with SOS Code 7 BLE // NFC	11	2579	December 22, 2018

Gen 3 improvements update - 12/17

Related topics