Could not communicate with Photon cloud. Android app

Developer Tools
1

Trying to set up 2 photons for an upcoming job, one setup went perfectly fine, cloud connected, breathing cyan. When trying to set up my second, I get: ERROR could not communicate with photon cloud. I’ve tried closing the app completely and restarting, restarting my phone, disconnect and reconnect to my wifi, nothing helps. Any ideas?

Screenshot_20190822-112515_Particle
Screenshot_20190822-112515_Particle1080×2280 244 KB

2

If you want to get the device set up to get unblocked, I’d use CLI.

1 Like
3

That’s what I’m doing now, but I don’t always have access to a computer on site somewhere so I’m wondering what may be going on and how to resolve it.

4

We’d need to know more about that Photon in question.

  • What does particle serial inspect tell you about it?
  • What is the SSID exposed by it when putting it in Listening Mode?
  • …
5

Photon SSID: Photon-P4M7X5
Particle Serial Inspect:

Platform: 6 - Photon
Modules
  Bootloader module #0 - version 311, main location, 16384 bytes max size
    Integrity: PASS
    Address Range: PASS
    Platform: PASS
    Dependencies: PASS
  System module #1 - version 1213, main location, 262144 bytes max size
    Integrity: PASS
    Address Range: PASS
    Platform: PASS
    Dependencies: PASS
      System module #2 - version 204
  System module #2 - version 1213, main location, 262144 bytes max size
    Integrity: PASS
    Address Range: PASS
    Platform: PASS
    Dependencies: PASS
      System module #1 - version 1213
      Bootloader module #0 - version 311
  User module #1 - version 5, main location, 131072 bytes max size
    UUID: C78CA6A0F3FCC1108BE3888130FE3C936D03A6156FFB4937F82EA18ACAD7413D
    Integrity: PASS
    Address Range: PASS
    Platform: PASS
    Dependencies: PASS
      System module #2 - version 23
  User module #1 - version 5, factory location, 131072 bytes max size
    UUID: C78CA6A0F3FCC1108BE3888130FE3C936D03A6156FFB4937F82EA18ACAD7413D
    Integrity: PASS
    Address Range: PASS
    Platform: PASS
    Dependencies: PASS
      System module #2 - version 23
6

I found the problem, the photon would connect to the cloud but wouldn’t show up in my devices. When I try to claim it manually, it says I’m over my device limit. I took care of that, but it would have been nice to get that alert through the app rather than the error it showed.

1 Like
7

Hitting the device limit is rare, but we should still have a better experience there, no doubt. Thanks for the feedback, @Mjones!

1 Like
8

By the time I finish cleaning everything up, I won’t be close to that. I had several damaged in lightning, flood, or something else and never removed them from my account.