Category definition for Troubleshooting


#1

If you’re having trouble with your Particle device or the Particle Cloud, here’s the place to get help.


#2

If you’re reporting an issue related to a device, please try to include as much detail as possible:

  • Device type: Core, Photon, P1, Electron , etc…
  • Firmware version installed on the device
  • Firmware flashed from: Build, Dev, CLI, make
  • Firmware source code, or relevant parts if it’s large
  • Steps to reproduce the issue
  • Steps you’ve already tried to circumvent the issue
  • Did something change that caused the problem? firmware upgrade, flashed new application firmware, doesn’t work on Mondays.

:smile:


#3

1st time user with Photon.
Opened it up, seamed to setup fairly easily but my Android app does not fully function.
I can see the Photon, flash Tinker but when trying something simple like setting up D0 as a digitalwrite it does not turn on (in the app) nor does it trigger the Photon.


#4

A user by default may trigger a webhook up to 10 times per minute for every device that is registered to their account.

How can we change the default 10/per minute to a higher value?>