True.
I just tested and made sure that the Boron can successfully publish a outgoing message even after the timeout (which then re-allows me to access it). This will suit my needs for now. Thanks for your help and enlightenment!
Found a reference to cloud debug firmware, see link below. Is this something we could try running to diagnose what is going on? Will it work with a 3rd party SIM and APN?
Is it possible we need to update the MNOPROF? If so where in our firmware is best to do this? Do I need to disconnect or disable the cellular first?
Just increase the USB serial log level to ALL, as in:
SerialLogHandler logHandler(LOG_LEVEL_ALL);
TRACE or ALL level will return the same logs as cloud debug.
The MNO profile should be set tp 100 which would would be correct for North America, but the trace log will show whether it is or not. But if the MNO profile is wrong, the device will just never connect to cellular and be stuck at blinking green.
I have got my colleague in the USA to capture the log with it set to LOG_LEVEL_ALL, see below.
I can see the correct APN being set for our SIM and the MNO Profile is 100.
Can you have a look and see if you can find where the problem is. Is it connecting to the carrier? Is it trying to connect somewhere that we haven't got whitelisted for that SIM?
Thanks,
Gary.
0000001188 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000001189 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000002587 [net.pppncp] TRACE: NCP event 3
0000002587 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000002588 [system.nm] TRACE: Interface 4 power state changed: UP
0000002588 [ncp.client] TRACE: Modem powered on
0000002589 [ncp.client] TRACE: Setting UART voltage translator state 1
0000002689 [ncp.client] TRACE: Setting UART voltage translator state 0
0000002789 [ncp.client] TRACE: Setting UART voltage translator state 1
0000003790 [ncp.at] TRACE: > AT
0000004148 [ncp.at] TRACE: < OK
0000004148 [ncp.client] TRACE: NCP ready to accept AT commands
0000004148 [ncp.at] TRACE: > AT
0000004151 [ncp.at] TRACE: < OK
0000004151 [ncp.at] TRACE: > ATI9
0000004152 [ncp.at] TRACE: < 03.15,A00.01
0000004153 [ncp.at] TRACE: < OK
0000004153 [ncp.client] TRACE: App firmware: 1
0000004153 [ncp.at] TRACE: > AT+UGPIOC?
0000004156 [ncp.at] TRACE: < +UGPIOC:
0000004157 [ncp.at] TRACE: < 16,255
0000004157 [ncp.at] TRACE: < 19,255
0000004157 [ncp.at] TRACE: < 23,0
0000004158 [ncp.at] TRACE: < 24,255
0000004158 [ncp.at] TRACE: < 25,255
0000004159 [ncp.at] TRACE: < 33,255
0000004159 [ncp.at] TRACE: < 42,255
0000004160 [ncp.at] TRACE: < 46,255
0000004160 [ncp.at] TRACE: < OK
0000004161 [ncp.at] TRACE: > AT+UGPIOR=23
0000004163 [ncp.at] TRACE: < +UGPIOR: 23,0
0000004164 [ncp.at] TRACE: < OK
0000004164 [ncp.client] INFO: Using external Nano SIM card
0000004165 [ncp.at] TRACE: > AT+CPIN?
0000004167 [ncp.at] TRACE: < ERROR
0000005167 [ncp.at] TRACE: > AT+CPIN?
0000005169 [ncp.at] TRACE: < ERROR
0000006169 [ncp.at] TRACE: > AT+CPIN?
0000006694 [ncp.at] TRACE: < +CPIN: READY
0000006694 [ncp.at] TRACE: < OK
0000006694 [ncp.at] TRACE: > AT+CCID
0000006762 [ncp.at] TRACE: < +CCID: 89882390000580768771
0000006763 [ncp.at] TRACE: < OK
0000006763 [ncp.at] TRACE: > AT+IFC?
0000006765 [ncp.at] TRACE: < +IFC: 2,2
0000006766 [ncp.at] TRACE: < OK
0000006766 [ncp.at] TRACE: > AT+IFC=2,2
0000006768 [ncp.at] TRACE: < OK
0000006769 [ncp.at] TRACE: > AT
0000006771 [ncp.at] TRACE: < OK
0000006771 [ncp.at] TRACE: > AT+IPR=460800
0000006774 [ncp.at] TRACE: < OK
0000007775 [ncp.at] TRACE: > AT
0000007777 [ncp.at] TRACE: < OK
0000007777 [ncp.at] TRACE: > AT+CCID
0000007834 [ncp.at] TRACE: < +CCID: 89882390000580768771
0000007835 [ncp.at] TRACE: < OK
0000007835 [ncp.at] TRACE: > AT+CIMI
0000007904 [ncp.at] TRACE: < 901288009047466
0000007904 [ncp.at] TRACE: < OK
0000007907 [ncp.at] TRACE: > AT+UMNOPROF?
0000007911 [ncp.at] TRACE: < +UMNOPROF: 100
0000007911 [ncp.at] TRACE: < OK
0000007912 [ncp.at] TRACE: > AT+UBANDMASK?
0000007915 [ncp.at] TRACE: < +UBANDMASK: 0,6170,0
0000007915 [ncp.at] TRACE: < OK
0000007915 [ncp.at] TRACE: > AT+COPS=3,2
0000007918 [ncp.at] TRACE: < OK
0000007919 [ncp.at] TRACE: > AT+CGEREP=1,0
0000007921 [ncp.at] TRACE: < OK
0000007921 [ncp.at] TRACE: > AT+URAT?
0000007924 [ncp.at] TRACE: < +URAT: 7
0000007924 [ncp.at] TRACE: < OK
0000007925 [ncp.at] TRACE: > AT+CPSMS?
0000007928 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000007928 [ncp.at] TRACE: < OK
0000007929 [ncp.at] TRACE: > AT+CEDRXS?
0000007932 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000007932 [ncp.at] TRACE: < OK
0000007933 [ncp.at] TRACE: > AT+UPSV?
0000007935 [ncp.at] TRACE: < +UPSV: 0
0000007935 [ncp.at] TRACE: < OK
0000007936 [ncp.at] TRACE: > AT+UPSV=1
0000007939 [ncp.at] TRACE: < OK
0000007939 [ncp.at] TRACE: > AT+CMUX=0,0,,1509,,,,,
0000007942 [ncp.at] TRACE: < OK
0000007943 [mux] INFO: Starting GSM07.10 muxer
0000007944 [mux] INFO: Opening mux channel 0
0000007944 [mux] INFO: GSM07.10 muxer thread started
0000007947 [mux] INFO: Opening mux channel 1
0000007950 [ncp.at] TRACE: > AT
0000007954 [ncp.at] TRACE: < OK
0000007954 [ncp.client] TRACE: NCP state changed: 1
0000007955 [net.pppncp] TRACE: NCP event 1
0000007956 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000007956 [net.ppp.client] TRACE: State NONE -> READY
0000007961 [ncp.at] TRACE: > AT
0000007964 [ncp.at] TRACE: < OK
0000007964 [ncp.at] TRACE: > AT+CFUN?
0000007968 [ncp.at] TRACE: < +CFUN: 1,7
0000007969 [ncp.at] TRACE: < OK
0000007969 [ncp.at] TRACE: > AT+CGDCONT?
0000007975 [ncp.at] TRACE: < +CGDCONT: 1,"IP","sirius2.sensoteq.com","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000007976 [ncp.at] TRACE: < OK
0000007976 [ncp.at] TRACE: > AT+CFUN?
0000007980 [ncp.at] TRACE: < +CFUN: 1,7
0000007981 [ncp.at] TRACE: < OK
0000007981 [ncp.at] TRACE: > AT+CEREG=2
0000007985 [ncp.at] TRACE: < OK
0000007985 [ncp.client] TRACE: NCP connection state changed: 1
0000007985 [net.pppncp] TRACE: NCP event 2
0000007986 [net.pppncp] TRACE: State changed event: 1
0000007987 [ncp.at] TRACE: > AT+COPS?
0000007988 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000007990 [ncp.at] TRACE: < +COPS: 0
0000007991 [ncp.at] TRACE: < OK
0000007992 [ncp.at] TRACE: > AT+CEREG?
0000007995 [ncp.at] TRACE: < +CEREG: 2,0
0000007996 [ncp.at] TRACE: < OK
0000007997 [ncp.at] TRACE: > AT+CCID
0000008059 [ncp.at] TRACE: < +CCID: 89882390000580768771
0000008060 [ncp.at] TRACE: < OK
SIM ICCID = 89882390000580768771
0000008296 [ncp.at] TRACE: < +CEREG: 5,"a6fc","006d9b16",7
0000008296 [ncp.client] TRACE: NCP connection state changed: 2
0000008297 [mux] INFO: Opening mux channel 2
0000009493 [net.pppncp] TRACE: NCP event 100
0000009493 [net.pppncp] TRACE: New auth info
0000009496 [net.pppncp] TRACE: NCP event 2
0000009496 [net.pppncp] TRACE: State changed event: 2
0000009497 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000009497 [net.ppp.client] TRACE: State READY -> CONNECT
0000009498 [ncp.at] TRACE: > AT+CIMI
0000009500 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000009543 [ncp.at] TRACE: < 901288009047466
0000009543 [ncp.at] TRACE: < OK
0000009544 [ncp.at] TRACE: > AT
0000009547 [ncp.at] TRACE: < OK
0000009547 [ncp.at] TRACE: > AT+CGATT?
0000009551 [ncp.at] TRACE: < +CGATT: 1
0000009552 [ncp.at] TRACE: < OK
0000010553 [ncp.at] TRACE: > AT
0000010556 [ncp.at] TRACE: < OK
0000010557 [ncp.at] TRACE: > AT+UPORTFWD=100,1
0000010561 [ncp.at] TRACE: < +UPORTFWD: 100,1
0000010561 [ncp.at] TRACE: < OK
0000010562 [ncp.at] TRACE: > ATD*99***1#
0000010568 [ncp.at] TRACE: < CONNECT
0000010568 [net.ppp.client] TRACE: PPP phase -> Initialize
0000010568 [net.ppp.client] TRACE: PPP phase -> Establish
0000010570 [lwip.ppp] TRACE: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x58521c58> <pcomp> <accomp>]
0000010572 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0x0 <asyncmap 0x0> <mru 1500> <auth pap> <accomp> <pcomp>]
0000010573 [lwip.ppp] TRACE: sent [LCP ConfAck id=0x0 <asyncmap 0x0> <mru 1500> <auth pap> <accomp> <pcomp>]
0000010583 [lwip.ppp] TRACE: rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0x58521c58> <pcomp> <accomp>]
0000010584 [lwip.ppp] TRACE: sent [LCP EchoReq id=0x0 magic=0x58521c58]
0000010585 [net.ppp.client] TRACE: PPP phase -> Authenticate
0000010585 [lwip.ppp] TRACE: sent [PAP AuthReq id=0x1 user="" password=""]
0000010593 [lwip.ppp] TRACE: rcvd [LCP EchoRep id=0x0 magic=0x0]
0000010596 [lwip.ppp] TRACE: rcvd [PAP AuthAck id=0x1 "Login successful."]
0000010596 [net.ppp.client] TRACE: PPP phase -> Network
0000010598 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.4.4>]
0000010599 [lwip.ppp] TRACE: rcvd [IPCP ConfReq id=0x0 <addr 192.168.201.2>]
0000010600 [lwip.ppp] TRACE: sent [IPCP ConfNak id=0x0 <addr 192.168.201.2>]
0000010609 [lwip.ppp] TRACE: rcvd [IPCP ConfNak id=0x1 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000010611 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x2 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000010613 [lwip.ppp] TRACE: rcvd [IPCP ConfReq id=0x1 <addr 192.168.201.2>]
0000010613 [lwip.ppp] TRACE: sent [IPCP ConfAck id=0x1 <addr 192.168.201.2>]
0000010621 [lwip.ppp] TRACE: rcvd [IPCP ConfAck id=0x2 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000010625 [system.nm] INFO: State changed: IFACE_UP -> IFACE_LINK_UP
0000010626 [net.ppp.client] TRACE: PPP thread event UP data=0
0000010626 [net.ppp.client] TRACE: State CONNECTING -> CONNECTED
0000010627 [system.nm] INFO: State changed: IFACE_LINK_UP -> IP_CONFIGURED
0000010628 [net.ppp.client] TRACE: PPP phase -> Running
0000010630 [net.pppncp] TRACE: Negotiated MTU: 1500
0000010630 [system] INFO: Cloud: connecting
0000010634 [system] WARN: Failed to load session data from persistent storage
0000011092 [system] ERROR: Failed to determine server address
0000011092 [system] WARN: Cloud socket connection failed: -230
0000011585 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000011585 [system] WARN: Internet test failed: -230 network
0000011586 [system] WARN: Handling cloud error: 2
0000012186 [system] INFO: Cloud: connecting
0000012188 [system] WARN: Failed to load session data from persistent storage
0000012673 [system] ERROR: Failed to determine server address
0000012674 [system] WARN: Cloud socket connection failed: -230
0000013164 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000013164 [system] WARN: Internet test failed: -230 network
0000013165 [system] WARN: Handling cloud error: 2
0000013765 [system] INFO: Cloud: connecting
0000013767 [system] WARN: Failed to load session data from persistent storage
0000014289 [system] ERROR: Failed to determine server address
0000014289 [system] WARN: Cloud socket connection failed: -230
0000014753 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000014754 [system] WARN: Internet test failed: -230 network
0000014755 [system] WARN: Handling cloud error: 2
0000015355 [system] INFO: Cloud: connecting
0000015357 [system] WARN: Failed to load session data from persistent storage
0000015889 [system] ERROR: Failed to determine server address
0000015889 [system] WARN: Cloud socket connection failed: -230
0000016364 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000016364 [system] WARN: Internet test failed: -230 network
0000016365 [system] WARN: Handling cloud error: 2
0000016965 [system] INFO: Cloud: connecting
0000016967 [system] WARN: Failed to load session data from persistent storage
0000017483 [system] ERROR: Failed to determine server address
0000017484 [system] WARN: Cloud socket connection failed: -230
0000017956 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000017956 [system] WARN: Internet test failed: -230 network
0000017957 [system] WARN: Handling cloud error: 2
0000018557 [system] INFO: Cloud: connecting
0000018559 [system] WARN: Failed to load session data from persistent storage
0000019082 [system] ERROR: Failed to determine server address
0000019082 [system] WARN: Cloud socket connection failed: -230
0000019587 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000019587 [system] WARN: Internet test failed: -230 network
0000019588 [system] WARN: Handling cloud error: 2
0000020000 [ncp.at] TRACE: > AT+COPS=3,2
0000020003 [ncp.at] TRACE: < OK
0000020004 [ncp.at] TRACE: > AT+COPS?
0000020008 [ncp.at] TRACE: < +COPS: 0,2,"310260",7
0000020008 [ncp.at] TRACE: < OK
0000020009 [ncp.at] TRACE: > AT+UCGED?
0000020496 [ncp.at] TRACE: < +UCGED: 2
0000020496 [ncp.at] TRACE: < 6,4,310,260
0000020497 [ncp.at] TRACE: < 5035,12,25,25,a6fc,06d9b16,49,c89bab2e,8009,7c,46,27,18.43,3,255,255,46,-50,-50,0,255,255,0
0000020498 [ncp.at] TRACE: < OK
0000021088 [system] INFO: Cloud: connecting
0000021090 [system] WARN: Failed to load session data from persistent storage
0000021585 [system] ERROR: Failed to determine server address
0000021585 [system] WARN: Cloud socket connection failed: -230
0000022041 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000022041 [system] WARN: Internet test failed: -230 network
0000022042 [system] WARN: Handling cloud error: 2
0000023642 [system] INFO: Cloud: connecting
0000023644 [system] WARN: Failed to load session data from persistent storage
0000024121 [system] ERROR: Failed to determine server address
0000024121 [system] WARN: Cloud socket connection failed: -230
0000024631 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000024632 [system] WARN: Internet test failed: -230 network
0000024632 [system] WARN: Handling cloud error: 2
0000026133 [system] INFO: Cloud: connecting
0000026135 [system] WARN: Failed to load session data from persistent storage
0000026609 [system] ERROR: Failed to determine server address
0000026609 [system] WARN: Cloud socket connection failed: -230
0000027073 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000027074 [system] WARN: Internet test failed: -230 network
0000027075 [system] WARN: Handling cloud error: 2
0000028675 [system] INFO: Cloud: connecting
0000028677 [system] WARN: Failed to load session data from persistent storage
0000029153 [system] ERROR: Failed to determine server address
0000029154 [system] WARN: Cloud socket connection failed: -230
0000029636 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000029636 [system] WARN: Internet test failed: -230 network
0000029637 [system] WARN: Handling cloud error: 2
0000030000 [ncp.at] TRACE: > AT+COPS=3,2
0000030003 [ncp.at] TRACE: < OK
0000030004 [ncp.at] TRACE: > AT+COPS?
0000030008 [ncp.at] TRACE: < +COPS: 0,2,"310260",7
0000030008 [ncp.at] TRACE: < OK
0000030009 [ncp.at] TRACE: > AT+UCGED?
0000030016 [ncp.at] TRACE: < +UCGED: 2
0000030016 [ncp.at] TRACE: < 6,4,310,260
0000030017 [ncp.at] TRACE: < 5035,12,25,25,a6fc,06d9b16,49,c89bab2e,8009,7c,47,22,19.18,3,255,255,45,23,19,0,255,255,0
0000030018 [ncp.at] TRACE: < OK
0000031237 [system] INFO: Cloud: connecting
0000031239 [system] WARN: Failed to load session data from persistent storage
0000031733 [system] ERROR: Failed to determine server address
0000031734 [system] WARN: Cloud socket connection failed: -230
0000032209 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000032209 [system] WARN: Internet test failed: -230 network
0000032210 [system] WARN: Handling cloud error: 2
0000035810 [system] INFO: Cloud: connecting
0000035812 [system] WARN: Failed to load session data from persistent storage
0000036541 [system] ERROR: Failed to determine server address
0000036541 [system] WARN: Cloud socket connection failed: -230
0000037009 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
0000037009 [system] WARN: Internet test failed: -230 network
0000037010 [system] WARN: Handling cloud error: 2
It looks like you're successfully connected to a cell tower, and the APN.
0000010596 [lwip.ppp] TRACE: rcvd [PAP AuthAck id=0x1 "Login successful."]
0000010596 [net.ppp.client] TRACE: PPP phase -> Network
The network server for your SIM retuned two DNS IP addresses:
0000010611 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x2 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000010621 [lwip.ppp] TRACE: rcvd [IPCP ConfAck id=0x2 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
However, when we used these to look up the server address, it failed.
0000011092 [system] ERROR: Failed to determine server address
0000011092 [system] WARN: Cloud socket connection failed: -230
0000011585 [system.cm] ERROR: No addrinfo for e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io#5684
At that point, it's not possible to connect to the Particle cloud because we can't determine the IP address for it. There is no hardcoded fallback.
DNS lookup typically fails if the network DNS server is not configured correctly, or the DNS server is not responding. I'm able to look up the IP address so it doesn't seem like an error on the Particle side. I can't test their DNS servers since they're on the private network for their SIM cards.
It could also fail if UDP isn't configured on your SIM, but since it uses the SIM provider's DNS, it not typically caused by a carrier firewall. If that were the case, you'd get successful DNS but fail to receive packets from the Particle cloud.
In this section I am seeing two IP address .1 and .2 could there be an issue here?
000010598 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.4.4>]
0000010599 [lwip.ppp] TRACE: rcvd [IPCP ConfReq id=0x0 <addr 192.168.201.2>]
0000010600 [lwip.ppp] TRACE: sent [IPCP ConfNak id=0x0 <addr 192.168.201.2>]
0000010609 [lwip.ppp] TRACE: rcvd [IPCP ConfNak id=0x1 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000010611 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x2 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000010613 [lwip.ppp] TRACE: rcvd [IPCP ConfReq id=0x1 <addr 192.168.201.2>]
0000010613 [lwip.ppp] TRACE: sent [IPCP ConfAck id=0x1 <addr 192.168.201.2>]
0000010621 [lwip.ppp] TRACE: rcvd [IPCP ConfAck id=0x2 <addr 192.168.201.1> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
The European version of the same carriers SIM that I am using here in the UK looks to use the same DNS addresses. See Below.
0000024513 [net.ppp.client] TRACE: PPP phase -> Authenticate
0000024513 [net.ppp.client] TRACE: PPP phase -> Network
0000024515 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.4.4>]
0000024518 [lwip.ppp] TRACE: rcvd [LCP EchoRep id=0x0 magic=0xd4fb98a1]
0000029513 [lwip.ppp] TRACE: sent [LCP EchoReq id=0x1 magic=0x58525296]
0000029517 [lwip.ppp] TRACE: rcvd [LCP EchoRep id=0x1 magic=0xd4fb98a1]
0000030515 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.4.4>]
0000030520 [lwip.ppp] TRACE: rcvd [IPCP ConfReq id=0x1]
0000030520 [lwip.ppp] TRACE: sent [IPCP ConfAck id=0x1]
0000030523 [lwip.ppp] TRACE: rcvd [IPCP ConfNak id=0x1 <addr 10.201.53.213> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000030524 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x2 <addr 10.201.53.213> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000030529 [lwip.ppp] TRACE: rcvd [IPCP ConfAck id=0x2 <addr 10.201.53.213> <msdns1 10.105.16.254> <msdns2 10.105.144.254>]
0000030535 [system.nm] INFO: State changed: IFACE_UP -> IFACE_LINK_UP
0000030536 [net.ppp.client] TRACE: PPP thread event UP data=0
0000030536 [net.ppp.client] TRACE: State CONNECTING -> CONNECTED
0000030537 [system.nm] INFO: State changed: IFACE_LINK_UP -> IP_CONFIGURED
0000030539 [net.ppp.client] TRACE: PPP phase -> Running
0000030541 [net.pppncp] TRACE: Negotiated MTU: 1500
0000030541 [system] INFO: Cloud: connecting
0000030544 [system] INFO: Cloud socket connected
0000030545 [comm.protocol.handshake] INFO: Establish secure connection
0000030548 [comm.dtls] INFO: session has 0 uses
0000030564 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=0
0000030566 [comm.dtls] INFO: out_ctr 0,1,0,0,0,0,0,21, next_coap_id=10
0000030566 [comm.dtls] INFO: restored session from persisted session data. next_msg_id=16
0000030568 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 2
0000031076 [ncp.at] TRACE: > AT+CFUN?
0000031077 [ncp.at] TRACE: < +CFUN: 1,0
0000031077 [ncp.at] TRACE: < OK
0000031078 [ncp.at] TRACE: > AT+CCID
0000031095 [ncp.at] TRACE: < +CCID: 89314404000835883928
0000031095 [ncp.at] TRACE: < OK
0000031096 [ncp.at] TRACE: > AT+CGSN
0000031103 [ncp.at] TRACE: < 358887099114959
0000031103 [ncp.at] TRACE: < OK
0000031104 [ncp.at] TRACE: > ATI9
0000031111 [ncp.at] TRACE: < 23.60,A01.01
0000031111 [ncp.at] TRACE: < OK
0000031220 [comm.protocol.handshake] INFO: Skipping HELLO message
0000031222 [comm.coap] TRACE: Sending CoAP message
Finally got this issue resolved.
We had v5.udp-mesh.particle.io listed on the whitelist for the 3rd party SIM, same as we have for the SIMs from the same provider in the UK that we have used hundreds of times. But for some reason the North American one needs the full e00fce6828b7d35e9138a0c1.v5.udp-mesh.particle.io in the whitelist, can't seem to wildcard the part before the v5, very strange.
Thanks for all your help.
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