Hi I’m hoping someone on here can advise.
We have two borons in the field running apps on firmware 1.5.2. Both Borons normally operate while connected to the cloud. On the 01 Aug, both borons went offline, their system uptimes as per the last vitals were 526420 and 596673.
This morning 03 Aug, one of the devices connected long enough to send one set of vitals, uptime of 616708.
Obviously both devices are currently not connected to the cloud and also at the moment I have no way of remotely seeing what state the borons are in. Does anyone have any advice on how I can diagnose this any further? I can post vitals from the devices leading up to the disconnects, does anyone have any advice on how to interrogate vitals data and what warning signs to look out for? It’s just strange that they both went offline on the same day. Then stranger again that one has managed to send one set of vitals before disconnecting early this morning. Geographically, the devices are separated by a few hundred kilometres, but both running the same app.
Edit: I only mention uptimes, incase both apps are somehow leaking memory and the critical point is somewhere near the uptime marker of 600000 where they both went offline. Both apps are consistently using ~80% memory as per vitals prior to disconnect.