Thank you very much, I really appreciate the response!!! This has been an ongoing issue with you guys for several years now, so it seems bit naive to hope this gets worked out, with the addition of one team member. I do sincerely appreciate that you guys are actively trying to tackle this issue👍🏻. My only advice, aside from hiring a larger amount support staff, if you don’t mind, is to create a position in the support department, for product creator support only, and even if it requires a reasonable monthly fee or a one time reasonable service fee, people in my position, will gladly pay it, to not play the waiting game like this. Offer them same day ticket response times 24hrs a day, expedited shipping on product replacements, maybe even a dedicated cloud server for the products backend. Make a service out of it, if works better that way, even potentially with multiple tiers. If you are worried about taking a hit on your bottom line for another new employee, figure how to pay for him/her with all, or a portion of the fees, this employee/department would collect from the service or one time fee for on the spot stuff. These are just some ideas I would highly suggest, because when my product finally makes it to production, this is not going to cut it for the type of product I’m developing, and have thousands of hours into scaling, or for most business attempting to launch a product with Particle at its heart.
A large portion of startups, don’t have a huge and loyal customer base, prior to launching their initial product (for obvious reasons), and often times, this will be their first product, which will very quickly end up getting obliterated by their own customers online, with bad reviews and product returns, because they can’t get responses in a timely fashion from you guys, without having to do what I did today. I really do very much appreciate your help today, and hope you guys will really consider these suggestions, but back to the main issue here.
I will run the boron-clouddebug here very soon in the next 30 mins. I will reply to the email i received with one of my ticket numbers so please be on the lookout for it. Thank you very much!!!