Hi nrobinson2000,
Yes, it is in listening mode. But… The software on the device was running SystemThread enabled which can cause problems. See this post. Electron entering listening mode when not able to connect
I put the device into “Safe” Listening mode. Going “Safe Mode” -> “Listening Mode”
After that I re-ran particle identify and got the information I was looking for.
Thank you @nrobinson2000 and @rickkas7 for your help!