Please Help! - looking for a Particle Developer in USA

Tried an OTA from 0.4.9 to 0.6.1 directly, I had a success response but the Particle Electron stopped responding.

Later, from Particle forum, I realised that I had to update to v0.5.3 before updating to 0.6.1.

Asking a corporate customer to update is a really big ask, as they are not familiar with these.