We have over 20 test devices running, all of them went down at the same time today. Around 3PM. Did something happen?!

[image] wileecoyoti: Are there any mitigation options that we might be able to manually implement in code until the 1.2.x fixes are available? Right now I’m down to more or less just one device that’s still stranded, the rest have resolved in one of the following ways: Severed power, reconnect…

Right now, our recommended for-sure resolution to this is a hardware watchdog timer. By hardware watchdog timer, do you mean a timer attached to the reset pin, or a timer attached to a power switch?

Wanted to cross-post this update from the official thread where we're tracking and posting updates on the issue. [image] Updates for the Status Incident of May 3rd Particle Updates Update from Particle, 5/7 at 3:30pm PDT: The engineering team at Particle has spent the m…

[image] justicefreed_amper: By hardware watchdog timer, do you mean a timer attached to the reset pin, or a timer attached to a power switch? I'd say a power switch, considering Reset generally couldn't recover from this incident, or the incident 6 weeks prior on March 14. I've added a cheap…

[image] justicefreed_amper: By hardware watchdog timer, do you mean a timer attached to the reset pin, or a timer attached to a power switch? It looks like @Rftop provided a pretty indepth answer. I want to re-iterate though that a hardware watchdog is only our initial proposal as an an extr…

@Rftop , Do you have a link to the board? I’m looking for them currently. I’m traveling tomorrow, the third time in the past 18 months that I’ve had to physically intervene - 2 hour drive, 2 hour flight, 2 hour drive, 1 hour side by side 4x4 drive to get to the unresponsive unit. It’s getting old…

While I agree, for those of us stuck on older firmware versions (because of RAM constraints), any changes you make to firmware don’t really help us. I happen to currently have a power-switching hardware watchdog timer using a TPL 5110 attached to a power switch, but was considering moving to just a…

[image] jimbol: Do you have a link to the board? I’m looking for them currently. Amazon Ebay Ebay USA Shipped For Battery/Solar applications, I'd vote for: TPL5110 for Electrons TPL5111 for Borons

I appreciate all the posts on watchdogs, thanks. @mstanley @justicefreed_amper Agree. While I appreciate the platform efforts, until then, (and it would take a lot of months to prove that to myself), we would have to fly around the globe in these situations, it would kill the company quickly. @Rft…

Over 20 Devices just went down

Troubleshooting

Moors7 May 8, 2019, 8:34pm 60

Cross-posting this here for reference:

Topic		Replies	Views
Issues with Product firmware Cloud	55	5082	January 6, 2018
Electrons Disconnected Simultaneously Across the US Troubleshooting	11	1287	August 23, 2018
Electron code crashing? Troubleshooting	26	6679	May 3, 2016
Electron- Endless cyan fast blink Troubleshooting	15	2073	July 11, 2018
Electron suddenly stopped connecting Hardware	36	6217	December 30, 2019

Over 20 Devices just went down

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